Yellow.ai

by Yellow.ai · San Mateo, California · Since 2016

Enterprise conversational AI across chat and voice, built in Bengaluru.

Live chat & chatbot software AI tools AI chatbotsRecommendedAI poweredMade in IndiaEnterprise ready

Starting price: Free · then $0.99/resolution; 500 chat sessions/month included
Free trial / plan: Free plan; 1 AI agent, 500 sessions/month
Deployment: Cloud; Web
App Advisor rating: 4.4; transparency & India fit

What is Yellow.ai?

Yellow.ai builds AI agents that handle customer conversations over chat, voice, email and SMS. Its current platform, Nexus, lets teams describe an agent in plain language, connect it to a knowledge base and business systems, then test and tune it with an AI copilot. Nexus VOX handles phone calls and is claimed to support 500+ languages, which matters for Indian companies serving customers in Hindi, Tamil, Marathi and other regional languages.

The company started in Bengaluru and says 650+ brands use it. Its customer list leans towards contact-centre-heavy businesses such as banks, insurers, telecom, travel and logistics. Yellow.ai lists ISO 27001, ISO 27701, SOC 2 Type II, HIPAA and PCI-DSS v4.0.1, and it connects to Salesforce, Zendesk, Freshdesk, HubSpot, Genesys and NICE among 150+ integrations.

Unlike many enterprise bot vendors, Yellow.ai has a Free plan: one AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited channels and features. Anything serious, including all 35+ channels, unlimited agents and full compliance controls, sits on a quote-only Enterprise plan. Prices are in USD with no INR or GST detail, so mid-size Indian firms should expect an annual contract after a sales conversation.

What works well

+Free plan with 500 chat sessions a month, useful for a real pilot
+Voice AI with 500+ languages claimed, useful for regional-language support in India
+Strong compliance list: ISO 27001, ISO 27701, SOC 2 Type II, HIPAA, PCI-DSS
+150+ ready integrations including Salesforce, Zendesk, Freshdesk and Genesys
+Uses 15+ LLMs, so you are not locked into one model provider
+Testing, debugging and analytics tools built in for tuning agents after launch

What to watch out for

−Enterprise pricing is quote-only and not published
−Free tier billing is in USD at $0.99 per resolution beyond 500 sessions
−Free plan is capped at one AI agent, with limited channels and integrations
−A large platform that needs real design and training effort to get good automation rates
−Small businesses wanting a simple website chat widget will find it overbuilt

Best suited for: Banks, NBFCs, insurers and telecom firms automating high-volume support · Enterprises needing voice bots in Indian regional languages · Contact centres on Genesys, NICE, Salesforce or Zendesk · Brands running WhatsApp and omnichannel customer campaigns

Yellow.ai at a glance

Analysing Yellow.ai — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Yellow.ai features

Researched from Yellow.ai's official product pages · updated October 2026.

Agent building

Agent builder driven by natural-language prompts
Omnichannel builder
Code and pro-code access
Conversational knowledge base

Channels

Chat and messaging
Voice (Nexus VOX)
Email agents
SMS
Proactive campaigns

Operations

Automated testing
Agent Assist
Custom dashboards
User360 customer profiles

AI capabilities

Agents built from natural-language prompts
Agentic RAG knowledge base
Multi-LLM support (15+ models)
AI Copilot for testing, debugging and optimisation
LLM analytics with sentiment and topic tracking
Agent Assist for human agents

Yellow.ai pricing (USD)

Source

Every edition as published by the vendor. Prices exclude GST unless stated. Full Yellow.ai pricing breakdown

Free

500 sessions/month included, then $0.99 per resolution

1 AI agent
Limited channels
1,000 User360 records
1 active campaign, 10 templates
Basic role-based access

Enterprise

Custom

Contact sales

Unlimited AI agents and sessions
All 35+ channels
150+ out-of-box integrations
Unlimited AI Copilot
SOC 2 / GDPR / ISO compliance controls

• Prices shown in USD; GST not mentioned.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Salesforce
Zendesk
Freshdesk
HubSpot
Genesys
NICE
150+ pre-built integrations in total

For Indian businesses

Founded in Bengaluru, so it has local teams for Indian enterprise deployments.
The 500+ language claim for voice agents covers the major Indian languages.
Published prices are in USD; Indian contracts need a separate quote, and GST treatment is not stated.

Trust, compliance & who uses Yellow.ai

650+ global brands

Customers

Certifications & compliance

ISO 27001 Source
ISO 27701 Source
SOC 2 Type II Source
HIPAA Source
PCI-DSS — v4.0.1 Source

Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.

Is Yellow.ai the best choice for you?

Best choice if you are…

Banks, NBFCs, insurers and telecom firms automating high-volume support
Enterprises needing voice bots in Indian regional languages
Contact centres on Genesys, NICE, Salesforce or Zendesk
Brands running WhatsApp and omnichannel customer campaigns

Look elsewhere if you are…

Small shops needing a basic live chat box (compare Tawk.to or Zoho SalesIQ)
Buyers who need fixed rupee pricing without a sales process

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (2) · updated October 2026

Specifications

Category: Live chat & chatbot software, AI tools, AI chatbots
Vendor: Yellow.ai
Headquarters: San Mateo, California
Founded: 2016
Pricing model: Freemium
Starting price: Free plan · then $0.99/resolution (USD)
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

₹2,399/mo

View

Compare all Yellow.ai alternatives with pricing →

Yellow.ai — frequently asked questions

How much does Yellow.ai cost in India?+

Yellow.ai has a Free plan with 500 chat sessions a month, then $0.99 per resolution. The Enterprise plan is priced on request. No rupee price list is published, so Indian companies get a custom quote.

Is there a free plan for Yellow.ai?+

Yes. The Free plan includes one AI agent, 500 chat sessions a month, 1,000 User360 records and one active campaign, with limited channels and integrations.

Is GST included in Yellow.ai pricing?+

Yellow.ai's pricing page shows USD figures and does not mention GST. Indian buyers should confirm in the quote whether 18% GST applies on top.

Does Yellow.ai support Indian languages?+

Yes. Yellow.ai says its Nexus VOX voice agents support 500+ languages, which covers Hindi and the major regional languages. Test your specific language and accent during the pilot.

Is Yellow.ai secure for banks and insurers?+

Yellow.ai lists ISO 27001, ISO 27701, SOC 2 Type II, HIPAA and PCI-DSS v4.0.1. Regulated Indian firms should also ask about data residency and RBI outsourcing requirements.

Yellow.ai vs Haptik: which is better?+

Both are Indian conversational AI vendors aimed at enterprises. Yellow.ai stands out for voice AI across many languages and a self-serve Free plan, so pilot both on your own use cases before deciding.

Which channels does Yellow.ai support?+

Yellow.ai covers chat, messaging apps, voice calls, email and SMS. The Enterprise plan unlocks all 35+ channels.

What integrations does Yellow.ai offer?+

Yellow.ai has 150+ pre-built integrations, including Salesforce, Zendesk, Freshdesk, HubSpot, Genesys and NICE, plus custom API integrations.

How long does Yellow.ai take to implement?+

Yellow.ai does not publish a timeline. A simple FAQ agent on the Free plan can go live in days, while enterprise voice and back-office integrations typically take weeks to a few months.

What is Yellow.ai?+

Yellow.ai is live chat & chatbot software by Yellow.ai, an Indian company from San Mateo. Enterprise conversational AI across chat and voice, built in Bengaluru.

How much does Yellow.ai cost?+

Yellow.ai publishes: Free plan · then $0.99/resolution (USD). Confirm current plans and taxes on the official pricing page.

Does Yellow.ai offer a free trial or free plan?+

Yes — Yellow.ai offers a free plan you can start with.

Is Yellow.ai made in India?+

Yes. Yellow.ai is built by Yellow.ai, headquartered in San Mateo, California.

Who is Yellow.ai best suited for?+

Yellow.ai suits mid-market, enterprise buyers looking for live chat & chatbot software with ai tools and ai chatbots.

What are the best alternatives to Yellow.ai?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, Freshchat, AiSensy. Use App Advisor's compare tool to see them side by side.

How is Yellow.ai deployed?+

Yellow.ai is available as a cloud (SaaS) product, with web access.