Zendesk AI

by Zendesk · San Francisco, United States · Since 2007

AI agents in Zendesk.

Live chat & chatbot software AI toolsAI powered

Starting price: Pay as you go
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.3; transparency & India fit

What is Zendesk AI?

Zendesk AI is live chat & chatbot software from Zendesk, based in San Francisco, United States and has been building software since 2007. AI agents in Zendesk.

Live chat and chatbot platforms add chat to websites and apps, automate answers with bots and route conversations to agents across WhatsApp, Instagram and web. Indian conversational-AI vendors are strong in vernacular and voice bots.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond live chat & chatbot software, Zendesk AI also covers ai tools.

What works well

+19 years in business — a mature, stable product
+Covers more than one software category, reducing the number of tools you run

What to watch out for

−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Small business · SMB · Mid-market

AI analysis of Zendesk AI

Analysing Zendesk AI — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Zendesk AI features

Category-standard capabilities plus what Zendesk AI adds. Verify depth in a demo.

Website and in-app chat widget
AI chatbots trained on your content
WhatsApp, Instagram and Messenger channels
Shared team inbox
Proactive messages and triggers
Vernacular and voice bots
Handoff to agents and ticketing
Analytics
AI-assisted workflows and suggestions

Zendesk AI pricing

Entry price

Pay as you go

Published subscription pricing, taxes extra

How Zendesk AI charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on zendesk.com.

Specifications

Category: Live chat & chatbot software, AI tools
Vendor: Zendesk
Headquarters: San Francisco, United States
Founded: 2007
Pricing model: Subscription
Starting price: Pay as you go
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: No

Pay as you go

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Compare all Zendesk AI alternatives with pricing →

Zendesk AI — frequently asked questions

What is Zendesk AI?+

Zendesk AI is live chat & chatbot software by Zendesk. AI agents in Zendesk.

How much does Zendesk AI cost?+

Zendesk AI does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Zendesk AI offer a free trial or free plan?+

Zendesk AI typically offers a free trial before you commit to a paid plan.

Is Zendesk AI made in India?+

No. Zendesk AI is developed by Zendesk in San Francisco, United States, though it is used by Indian businesses.

Who is Zendesk AI best suited for?+

Zendesk AI suits small business, smb, mid-market buyers looking for live chat & chatbot software with ai tools.

What are the best alternatives to Zendesk AI?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, Freshchat, AiSensy. Use App Advisor's compare tool to see them side by side.

How is Zendesk AI deployed?+

Zendesk AI is available as a cloud (SaaS) product, with web access.