Zendesk AI

by Zendesk · San Francisco, United States · Since 2007

AI agents in Zendesk.

Live chat & chatbot software AI toolsAI powered

Starting price: Pay as you go
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.3; transparency & India fit

What is Zendesk AI?

Zendesk AI is live chat & chatbot software from Zendesk, based in San Francisco, United States and has been building software since 2007. AI agents in Zendesk.

Live chat and chatbot platforms add chat to websites and apps, automate answers with bots and route conversations to agents across WhatsApp, Instagram and web. Indian conversational-AI vendors are strong in vernacular and voice bots.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond live chat & chatbot software, Zendesk AI also covers ai tools.

What works well

+Free trial available
+Developer API documented on the official site
+Integrations directory on the official site
+States ISO 27001, SOC 2, GDPR compliance

What to watch out for

−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Small business · SMB · Mid-market

Zendesk AI at a glance

Analysing Zendesk AI — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Zendesk AI features

As listed on Zendesk AI's official website.

Contact Sales
Reach resolutions anytime, anywhere
Automate and accelerate operations
Unlock hidden business insights
jump to a section
Create your resolution foundation
Connect your data ecosystem
Gain a complete service view
Deliver answers instantly
Link service to the rest of your business
Empower admins with no-code tools
Integrate your service journey

What customers say about Zendesk AI

Testimonials published on Zendesk AI's own website, selected by the vendor. These are not independent reviews.

“The Zendesk launch was one of our largest projects in many years. The overall success of the project can be attributed to the partnership, skill and professionalism of the Zendesk folks. It made all the difference.” Source

“Zendesk AI agents are a game changer. It has transformed our agents from widget movers into problem solvers.” Source

“Zendesk’s AI agents automatically detect intent and respond to frequent email questions. Now, our human agents have more time to tackle challenging problems for our customers.” Source

“I love that the AI really understands the tone and context of customer enquiries. It knows when to escalate a ticket to a live agent – that way, our agents can really focus on customers with more complex interactions.” Source

Zendesk AI pricing

Entry price

Pay as you go

Published subscription pricing, taxes extra

How Zendesk AI charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on zendesk.com.

Zendesk AI screenshots

Specifications

Category: Live chat & chatbot software, AI tools
Vendor: Zendesk
Headquarters: San Francisco, United States
Founded: 2007
Pricing model: Subscription
Starting price: Pay as you go
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: No

₹2,399/mo

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Compare all Zendesk AI alternatives with pricing →

Zendesk AI — frequently asked questions

Where is the Zendesk AI login page?+

Zendesk AI's login is at https://www.zendesk.com/in/login/, linked from its official website.

How much does Zendesk AI cost?+

Zendesk AI publishes its plans at https://www.zendesk.com/in/pricing/. Check that page for current prices, as plans change.

Does Zendesk AI have a free trial?+

Yes. Zendesk AI's official site offers a free trial.

Is Zendesk AI secure and compliant?+

Zendesk AI's official site states ISO 27001, SOC 2, GDPR, HIPAA compliance.

What is Zendesk AI?+

Zendesk AI is live chat & chatbot software by Zendesk. AI agents in Zendesk.

How much does Zendesk AI cost?+

Zendesk AI is a paid product. Check Zendesk's official pricing page for current plans, or request a quote through App Advisor.

Does Zendesk AI offer a free trial or free plan?+

App Advisor's listing records a free trial for Zendesk AI. Confirm the current trial terms on Zendesk's official site.

Is Zendesk AI made in India?+

No. Zendesk AI is developed by Zendesk in San Francisco, United States.

Who is Zendesk AI best suited for?+

Zendesk AI suits small business, smb, mid-market buyers looking for live chat & chatbot software with ai tools.

What are the best alternatives to Zendesk AI?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, Freshchat, AiSensy. Use App Advisor's compare tool to see them side by side.

How is Zendesk AI deployed?+

Zendesk AI is available as a cloud (SaaS) product, with web access.