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Live chat & chatbot software · Alternatives
Zendesk AI is a live chat & chatbot software product from Zendesk, San Francisco, priced at Pay as you go. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 4 have a free plan, 6 are built in India.
Quick answer
The closest alternatives to Zendesk AI are Kommunicate Chat (From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly), Freshworks Freddy AI (Pay as you go), SiteGPT (₹4,000/mo), Microsoft Copilot Studio (₹16,000/mo) and Intercom Fin (Pay as you go). Dialogflow is the top-ranked option with a free plan. Published prices in this list start at ₹1,600/month.
There is no free plan
Zendesk AI has no free tier. 4 alternatives do, which lets you test with real data before you pay.
Indian support and GST
Zendesk AI is built in United States. 6 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Zendesk AI's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Zendesk AI (current) | Pay as you go | No | Web | No | 4.3/5 | — |
| 1 |  Kommunicate Chat | From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly | No | Web | Yes | 4.6/5 | |
| 2 |  Freshworks Freddy AI | Pay as you go | No | Web | Yes | 4.5/5 | |
| 3 |  SiteGPT | ₹4,000/mo | No | Web | Yes | 4.4/5 | |
| 4 |  Microsoft Copilot Studio | ₹16,000/mo | No | Web | No | 4.3/5 | |
| 5 |  Intercom Fin | Pay as you go | No | Web | No | 4.3/5 | |
| 6 |  CustomGPT | ₹8,000/mo | No | Web | No | 4.2/5 | |
| 7 |  Social Intents | $29/month (Lite, 1 seat) | No | Web | No | 3.9/5 | |
| 8 |  Dialogflow | Free plan | Yes | Web | No | 4.4/5 | |
| 9 |  Tidio AI | Free plan | Yes | Web | No | 4.4/5 | |
| 10 |  Voiceflow | Free plan | Yes | Web | No | 4.4/5 | |
| 11 |  Botsonic by Writesonic | Free plan | Yes | Web | Yes | 4.4/5 | |
| 12 |  Amelia (SoundHound) | On request | No | Web | No | 4.2/5 | |
| 13 |  Forethought | On request | No | Web | No | 4.1/5 | |
| 14 |  LiveChat | ₹1,600/mo | No | Web | No | 4.5/5 | |
| 15 |  Olark | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 16 |  Gnani.ai | On request | No | Web | Yes | 4.1/5 | |
| 17 |  Amazon Lex | Pay as you go | No | Web | No | 4.3/5 | |
| 18 |  Decagon | On request | No | Web | No | 3.9/5 | |
| 19 |  Tars | $499 · per month for Premium; yearly billing advertised at 17% off | No | Web | Yes | 4.6/5 | |
| 20 |  Floatbot | On request | No | Web | No | 3.9/5 |
Kommunicate · Bengaluru · Live chat & chatbot software · 4.6/5
AI chatbot builder and live chat.
From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly
Free trial
Compared with Zendesk AI
Key features
Freshworks · San Mateo · Live chat & chatbot software · 4.5/5
AI copilots and agents across Freshworks.
Pay as you go
Free trial
Compared with Zendesk AI
SiteGPT · Bengaluru · Live chat & chatbot software · 4.4/5
ChatGPT for websites built in India.
₹4,000/mo
Free trial
Compared with Zendesk AI
Microsoft · Redmond · Live chat & chatbot software · 4.3/5
Build custom copilots and bots.
₹16,000/mo
Free trial
Intercom · San Francisco · Live chat & chatbot software · 4.3/5
AI agent for customer service.
Pay as you go
Free trial
CustomGPT · Los Angeles · Live chat & chatbot software · 4.2/5
Business chatbots from your content.
₹8,000/mo
Free trial
Social Intents · Live chat & chatbot software · 3.9/5
Website chat and AI chatbot that lets agents reply from Microsoft Teams, Slack or Google Chat.
$29/month (Lite, 1 seat)
Free trial
Google · Mountain View · Live chat & chatbot software · 4.4/5
Google's conversational AI platform.
Free plan
Free plan available
Compared with Zendesk AI
Free plan
Free plan available
Compared with Zendesk AI
Free plan
Free plan available
Compared with Zendesk AI
The closest matches to Zendesk AI on App Advisor are Kommunicate Chat (From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly), Freshworks Freddy AI (Pay as you go), SiteGPT (₹4,000/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Zendesk AI, then by rating. The best choice depends on your team size and budget.
Yes. 4 of the 20 alternatives listed have a free plan or are free: Dialogflow (Free plan), Tidio AI (Free plan), Voiceflow (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, LiveChat starts lowest at ₹1,600/mo. Dialogflow also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 6 alternatives are built in India, including Kommunicate Chat (From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly), Freshworks Freddy AI (Pay as you go), SiteGPT (₹4,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Kommunicate Chat is the closest match to Zendesk AI in our catalogue. Key differences: Built in India (Bengaluru). Compare them side by side before you book a demo.
Every product listed sits in live chat & chatbot software or a category Zendesk AI also covers, and Zendesk's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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