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Starts at
₹800/mo
DoubleTick
by QuickSell · Mumbai, Maharashtra · Since 2019
WhatsApp-first CRM with shared inbox and broadcasts.
- Starting price
- Price on request
- Plan prices not shown on doubletick.io/pricing
- Free trial / plan
- No free trial
- Demo only, per the pricing page
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.4
- transparency & India fit
What is DoubleTick?
DoubleTick is a WhatsApp Business API platform from QuickSell. The legal entity is Apport Software Solutions Private Limited, with its corporate office in Andheri East, Mumbai. It is built for sales and support teams that do most of their customer conversations on WhatsApp. Its pitch is a shared inbox that can hold more than 500 WhatsApp Business numbers under one account, along with broadcasts, a no-code bot studio and AI agents. Named users include Piramal Finance, MakeMyTrip and AU Small Finance Bank, which shows it gets used in lending, travel and banking, where many agents handle high volumes.
The product is stronger on team control than many cheaper WhatsApp tools. It has role-based team hierarchies, SLA tracking with breach alerts, masking of sensitive customer data, and AI summaries of chats and calls. Managers also get agent-productivity and campaign-funnel reports. Click-to-WhatsApp ad tracking and a Meta Ads Conversion API link make it useful for D2C and lead-generation teams that run Meta ads. Apps exist for web, Android, iOS, Windows and Mac, so field sales staff can reply from their phones.
Buying is less simple. The pricing page names three plans (Starter, Pro and Enterprise) but shows no rupee figures, and DoubleTick says plainly that it does not offer a free trial; it asks you to book a demo instead. WhatsApp conversation charges are billed on top of the plan and vary by destination country. AI usage beyond the included credits comes from a prepaid wallet. Before you sign, ask sales for the per-plan agent count, the annual price including 18% GST, and the Meta per-message rates for India.
In practice, a small shop sending a few hundred messages a month is usually better served by a lighter tool such as Interakt or AiSensy. DoubleTick makes more sense once you have several agents, several numbers or a manager who needs SLA and productivity reporting. You can pay by UPI, net banking, card or bank transfer, and Enterprise customers can get invoice-based billing.
What works well
- +One account can hold 500+ WhatsApp Business numbers in a single unified inbox
- +Native apps for Android, iOS, Windows and Mac besides the web dashboard
- +SLA tracking with real-time breach alerts suits regulated BFSI support teams
- +Sensitive customer data is masked, and agents are blocked from sharing their own details
- +Integrations include Salesforce, HubSpot, Zoho, Shopify, Tally, Zapier and Pabbly
- +Payments accepted by UPI, net banking, card or bank transfer, with invoice billing on Enterprise
- +Unused AI wallet credits that you top up never expire, according to the pricing page
What to watch out for
- −No plan prices are published on doubletick.io/pricing, so every buyer needs a sales call
- −DoubleTick states it does not offer any free trial, only a booked demo
- −Meta conversation charges are extra and vary by country, which makes monthly cost harder to predict
- −A shared account manager comes only on Pro, and a dedicated one only on Enterprise
- −The feature depth is more than a single-person business sending occasional broadcasts needs
Best suited for: Indian BFSI, travel and education teams with many agents handling WhatsApp leads · Businesses running Click-to-WhatsApp Meta ads that want campaign and conversion tracking · Companies juggling multiple WhatsApp numbers across branches or brands · Sales teams that need to reply from mobile as well as desktop
DoubleTick at a glance
Analysing DoubleTick — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
DoubleTick features
Researched from DoubleTick's official product pages · updated October 2026.
Manage (shared inbox)
- Unified inbox for chats, calls and groups across numbers
- 500+ WhatsApp Business numbers per account
- Reminders and notes on chats
- Advanced filters
- Chat and call summaries
- Role-based team hierarchy
Reach (broadcasts)
- Multi-number broadcasts
- Custom audience segments
- Broadcast analytics
- Retargeting
- Click-to-WhatsApp campaign tracking
Automate
- No-code bot studio
- AI agents
- Automated lead assignment
- Bot run logs and journey analytics
- Working-hours auto-replies
Analyse and govern
- Agent productivity reports
- Campaign funnels
- CX topic and sentiment charts
- SLA tracking with real-time breach alerts
- AI custom fields and chat tagging
AI co-pilot
- AI reminders
- Suggested replies
- Awaiting-reply flags
- AI-assisted writing
AI capabilities
- AI agents on every plan
- AI chat and call summaries
- Suggested replies and AI writing
- CX sentiment and topic analysis
DoubleTick pricing (INR)
SourceEvery edition as published by the vendor. Prices exclude GST unless stated. Full DoubleTick pricing breakdown
Starter
On request
- AI agents included
- Help centre access
- 24x7 chat support
Pro
On request
- AI agents included
- 24x7 chat support
- Shared account manager
Enterprise
On request
- Dedicated account manager
- Invoice-based billing with custom terms
- Governance: role-based access, audit trails, compliance monitoring
Other pricing options & add-ons
WhatsApp conversation charges
Billed per conversation as listed on doubletick.io/conversation-cost
Varies by country
AI wallet top-up
For AI usage beyond included credits; topped-up credits do not expire
Prepaid
- • DoubleTick quotes each customer after a demo, and the pricing page states that no free trial is offered.
- • Upgrades apply immediately and downgrades from the next billing cycle.
- • Payment by card, UPI, net banking or bank transfer.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Salesforce
- HubSpot
- Zoho
- Shopify
- Google Sheets
- Zapier
- Pabbly
- Tally
- Bitrix24
- Meta Ads Conversion API
- Embedded SDK for any CRM
- Developer API
Security & compliance
- ISO 27001 certification claimed by the vendor
- GDPR and SOC 2 listed on the homepage
- Masking of sensitive customer data in chats
- Role-based access, audit trails and conversation compliance monitoring under Enterprise governance
For Indian businesses
- Apport Software Solutions Private Limited, Mumbai (CIN U72900MH2021PTC354389) runs DoubleTick
- Billing accepts UPI, net banking, Indian cards and bank transfer
- Tally integration is listed, useful for Indian distributors that bill in Tally
- Indian customers named on the site include Piramal Finance, AU Small Finance Bank and MakeMyTrip
Mobile apps
DoubleTick lists apps for Android, iOS, Windows and Mac in addition to the web app.
Support, resources & partner network
Support & learning
- Help centre and 24x7 chat support on all plans
- Shared account manager on Pro, dedicated account manager on Enterprise
- Email: support@doubletick.io (support), sales@doubletick.io (sales)
Is DoubleTick the best choice for you?
Best choice if you are…
- Indian BFSI, travel and education teams with many agents handling WhatsApp leads
- Businesses running Click-to-WhatsApp Meta ads that want campaign and conversion tracking
- Companies juggling multiple WhatsApp numbers across branches or brands
- Sales teams that need to reply from mobile as well as desktop
Look elsewhere if you are…
- Small shops that want a published price and a free trial before committing
- Teams that need a full sales CRM with pipelines and quotations rather than a WhatsApp-first inbox
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (4) · updated October 2026
DoubleTick screenshots
Specifications
- Category
- CRM software, WhatsApp automation, AI chatbots
- Vendor
- QuickSell
- Headquarters
- Mumbai, Maharashtra
- Founded
- 2019
- Pricing model
- Subscription
- Starting price
- ₹2,500/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
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DoubleTick — frequently asked questions
How much does DoubleTick cost per month in India?+
DoubleTick does not publish plan prices. Its pricing page lists Starter, Pro and Enterprise plans but asks you to book a demo for a quote. On top of the plan you pay WhatsApp conversation charges, which depend on the destination country, plus any AI usage beyond the included credits. Ask sales for a written annual figure that includes GST.
Does DoubleTick have a free trial or free plan?+
No. DoubleTick's pricing page says it does not offer a free trial and suggests booking a demo instead, and there is no free plan. If you want to try a WhatsApp Business API tool hands-on before paying, you will need to look at competitors that offer trial periods, or ask DoubleTick sales whether a guided pilot is possible.
Is GST charged on DoubleTick subscriptions?+
DoubleTick is sold by Apport Software Solutions Private Limited, a Mumbai-registered company, so Indian buyers should expect GST on the subscription invoice. The pricing page does not say whether quoted prices include or exclude GST. Confirm this with sales and ask for a GST invoice in your company's GSTIN so you can claim input tax credit.
Does DoubleTick have a mobile app?+
Yes. DoubleTick lists apps for Android and iOS, plus desktop apps for Windows and Mac, alongside the web dashboard. This matters for field sales teams, because agents can answer leads from a phone while managers watch SLA and productivity reports on the web. All of these apps work on the same shared inbox.
How does DoubleTick compare with Interakt or AiSensy?+
DoubleTick aims at larger teams. It supports 500+ numbers per account, SLA breach alerts, data masking and agent-productivity analytics. Interakt and AiSensy are usually chosen by smaller businesses that mainly want broadcasts and a simple inbox with visible pricing. If you have under five agents and one number, compare quotes carefully before choosing DoubleTick.
Which software does DoubleTick integrate with?+
DoubleTick lists integrations with Salesforce, HubSpot, Zoho, Shopify, Google Sheets, Zapier, Pabbly, Tally and Bitrix24. It also offers a developer API and an embedded SDK that puts its WhatsApp inbox inside another CRM with two-way sync. Meta Ads Conversion API support helps teams that run Click-to-WhatsApp campaigns.
Is customer data safe on DoubleTick?+
DoubleTick says it is ISO 27001 certified, and it lists GDPR and SOC 2 on its site. It can mask sensitive customer data in chats and stop agents from sharing their personal details. Enterprise governance adds role-based access, audit trails and compliance monitoring. Regulated firms should request the actual certificates and the data-residency terms in writing.
What support does DoubleTick provide?+
Every DoubleTick plan includes the help centre and 24x7 chat support. Pro customers get a shared account manager, and Enterprise customers get a dedicated one. You can also reach support at support@doubletick.io. If your team needs hands-on help setting up bots and templates, the plan you choose decides how much attention you get.
How do I pay for DoubleTick and can I change plans?+
DoubleTick accepts credit and debit cards, UPI, net banking and bank transfer, and Enterprise plans can use invoice billing with custom terms. Upgrades take effect immediately. Downgrades apply from the next billing cycle. Extra AI usage is paid from a prepaid wallet, and the credits you top up never expire.
How much does DoubleTick cost?+
DoubleTick publishes its plans at https://doubletick.io/pricing. Check that page for current prices, as plans change.
Does DoubleTick have a free trial?+
Yes. DoubleTick's official site offers a free trial.
Does DoubleTick have a mobile app?+
Yes. DoubleTick's official website links to its Android and iOS app.
What is DoubleTick?+
DoubleTick is crm software by QuickSell, an Indian company from Mumbai. WhatsApp-first CRM with shared inbox and broadcasts.
How much does DoubleTick cost?+
DoubleTick's published pricing starts at ₹2,500/mo. Plans and taxes vary, so confirm on the official site.
Does DoubleTick offer a free trial or free plan?+
App Advisor's listing records a free trial for DoubleTick. Confirm the current trial terms on QuickSell's official site.
Is DoubleTick made in India?+
Yes. DoubleTick is built by QuickSell, headquartered in Mumbai, Maharashtra.
Who is DoubleTick best suited for?+
DoubleTick suits small business, smb, mid-market buyers looking for crm software with whatsapp automation and ai chatbots.
What are the best alternatives to DoubleTick?+
Popular alternatives in crm software include Zoho CRM, Freshsales, LeadSquared. Use App Advisor's compare tool to see them side by side.
How is DoubleTick deployed?+
DoubleTick is available as a cloud (SaaS) product, with web access.
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About QuickSell
QuickSell · Mumbai, Maharashtra · Founded 2017 · 2 products in our catalogue · Indian company
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