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eDesk
by xSellco Limited · Dublin, Ireland
AI-powered customer support helpdesk with one unified inbox for eCommerce sellers.
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.0
- transparency & India fit
What is eDesk?
eDesk is helpdesk software from xSellco Limited, based in Dublin, Ireland. AI-powered customer support helpdesk with one unified inbox for eCommerce sellers.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, eDesk also covers ai tools.
What works well
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of eDesk
Analysing eDesk — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
eDesk features
Category-standard capabilities plus what eDesk adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- AI-assisted workflows and suggestions
eDesk pricing
Entry price
On request
Quoted per organisation after a discovery call
How eDesk charges. xSellco Limited prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on edesk.com.
Specifications
- Category
- Helpdesk software, AI tools
- Vendor
- xSellco Limited
- Headquarters
- Dublin, Ireland
- Founded
- Not published
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like eDesk
Alternatives, the same vendor's other products and India-first picks.
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eDesk — frequently asked questions
What is eDesk?+
eDesk is helpdesk software by xSellco Limited. AI-powered customer support helpdesk with one unified inbox for eCommerce sellers.
How much does eDesk cost?+
eDesk is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does eDesk offer a free trial or free plan?+
eDesk does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is eDesk made in India?+
No. eDesk is developed by xSellco Limited in Dublin, Ireland.
Who is eDesk best suited for?+
eDesk suits mid-market, enterprise buyers looking for helpdesk software with ai tools.
What are the best alternatives to eDesk?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is eDesk deployed?+
eDesk is available as a cloud (SaaS) product, with web access.
About xSellco Limited
xSellco Limited · Dublin, Ireland · 1 product in our catalogue
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