RecommendedFeatured
Starts at
Free plan
- Starting price
- $8/agent/month
- Basic, billed annually; minimum 2 agents
- Free trial / plan
- Free open-source edition
- Self-hosted, unlimited agents
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is UVdesk?
UVdesk is a ticketing helpdesk from Webkul Software Pvt Ltd, a company founded in 2010 and headquartered in Sector 63, Noida, Uttar Pradesh. It comes in two forms. The first is a free, open-source Community Edition built on PHP and Symfony and licensed under OSL-3.0, which you download from GitHub and run on your own server. The second is a hosted SaaS with paid Pro and Enterprise tiers. The GitHub repository has close to 20,000 stars, which makes it one of the better-known open-source helpdesks to come out of India.
The product is strongest for online sellers. Webkul's background is ecommerce extensions, and UVdesk has apps for Magento 2, OpenCart, PrestaShop, Shopify and WordPress, along with Magento order fetch, so an agent can see a customer's orders inside the ticket. It also includes email piping, workflows, a form builder, a knowledgebase and importers for Zendesk, Freshdesk, osTicket and Help Scout data. That makes it a practical pick for a D2C brand or marketplace seller that has outgrown a shared Gmail inbox.
The weak spots are just as clear. There is no published WhatsApp or voice channel, the mobile experience is a PWA rather than native store apps, and the security page offers little beyond a PCI DSS statement, spam blacklists and social single sign-on. It says nothing about where hosted data is stored. Self-hosting the free edition needs PHP 8.1, MySQL 5.7.23 or later, the IMAP and Mailparse extensions and roughly 4 GB of RAM, so you need someone comfortable with Linux.
Pricing is in US dollars, not rupees. The Basic tier (Medium Scale on the pricing page) costs $8 per agent per month on annual billing or $11 month to month. The Pro tier (Large Scale) costs $15 or $18. Both need a minimum of 2 agents. A 30-day free trial is offered. For a five-agent team on annual Basic, that works out to about $40 a month before any card forex charges. If you have an in-house PHP developer, the free edition will cover basic ticketing for most small teams.
What works well
- +The open-source Community Edition is free with unlimited agents if you host it yourself
- +Ready apps for Magento 2, OpenCart, PrestaShop, Shopify and WordPress suit ecommerce support teams
- +Built-in importers pull existing tickets from Zendesk, Freshdesk, osTicket and Help Scout
- +Paid SaaS starts at $8 per agent per month on annual billing, which is cheaper than most global helpdesks
- +The OSL-3.0 licence and Symfony codebase let developers customise the portal and workflows
- +A 30-day free trial on the paid tiers lets you test the hosted version before paying
What to watch out for
- −Paid plans are priced only in US dollars, and no INR or GST invoice option is published
- −There are no native Android or iOS apps listed, only a progressive web app
- −No WhatsApp, voice or live-chat channel is listed among the published channels
- −The security page does not say where hosted data lives or how backups are handled
- −Self-hosting needs PHP 8.1, IMAP and Mailparse extensions and about 4 GB RAM to run
Best suited for: Indian ecommerce sellers running Magento, OpenCart, PrestaShop or Shopify stores · Teams with an in-house PHP developer who want a free self-hosted helpdesk · Small support teams moving off a shared email inbox on a tight budget · Businesses that need to keep ticket data on their own Indian server
UVdesk at a glance
Analysing UVdesk — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
UVdesk features
Researched from UVdesk's official product pages · updated October 2026.
Ticketing
- Ticket creation from email and web forms
- Ticket administration and assignment
- Task management
- Email management and piping
- Multi-channel support
Automation and forms
- Workflow rules
- Form Builder app
- Data import from Zendesk, Freshdesk, osTicket and Help Scout
- Help desk migration
Self-service and portal
- Knowledgebase
- Theme customisation
- Customer follow-up
- Full portal customisation (Pro)
Ecommerce and apps
- eCommerce multi-channel integration
- Magento 2 order fetch
- Shopify helpdesk app
- Facebook and Disqus social apps
- File Viewer app
Reporting and security
- Agent performance reports
- Customer ratings and response times
- Spam whitelist and blacklist
- Social single sign-on
UVdesk pricing (USD)
SourceEvery edition as published by the vendor · free trial: 30 days on paid plans. Prices exclude GST unless stated. Full UVdesk pricing breakdown
Community Edition (open source)
Free
- Self-hosted, downloaded from GitHub
- Unlimited agents
- Workflows and company settings
- Theme customisation
Basic (Medium Scale)
$8/agent/month
Annual; $11/agent/month month to month; minimum 2 agents
- eCommerce multi-channel integration
- Agent performance reports
- Form Builder and File Viewer apps
- Data import from other helpdesks
- 30-day free trial
Pro (Large Scale)
$15/agent/month
Annual; $18/agent/month month to month; minimum 2 agents
- Everything in Basic
- Full portal customisation
- Unlimited mailboxes
- Unlimited knowledgebase
- • Prices are in USD. GST and INR billing are not mentioned on the pricing page.
- • The plan cards show totals of $22 and $36 for the 2-agent minimum.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Implementing UVdesk
SourceWays to implement
- Hosted SaaS
- Self-hosted open source
Same day for hosted; a few hours of developer time for a self-hosted install
- 1Install via Composer or download the stable zip
- 2Run the configuration wizard or console command
- 3Connect support mailboxes
- 4Install ecommerce apps and set up workflows
Need a certified partner in India to set up UVdesk?Implementation help
Integrations, security & India
Integrations
- Magento 2
- Shopify
- OpenCart
- PrestaShop
- WordPress
- Disqus
- Google Calendar
- Zendesk, Freshdesk, osTicket and Help Scout (data import)
Security & compliance
- UVdesk states that it follows PCI DSS practices and encrypts protected data
- Whitelists and blacklists filter spam by IP address, domain or email address
- Single sign-on is available through Facebook, Twitter, LinkedIn, Google and Magento or OpenCart store accounts
- The self-hosted edition keeps all ticket data on infrastructure you control
For Indian businesses
- Built by Webkul Software Pvt Ltd, headquartered at H-28, ARV Park, Sector 63, Noida, Uttar Pradesh
- Webkul reports a team of more than 650 people, according to its about page
- Paid plans are listed in USD, so Indian buyers pay in dollars, usually by international card
- The self-hosted Community Edition can be installed on an Indian server or cloud region for data residency
Trust, compliance & who uses UVdesk
2010
In business since
Is UVdesk the best choice for you?
Best choice if you are…
- Indian ecommerce sellers running Magento, OpenCart, PrestaShop or Shopify stores
- Teams with an in-house PHP developer who want a free self-hosted helpdesk
- Small support teams moving off a shared email inbox on a tight budget
- Businesses that need to keep ticket data on their own Indian server
Look elsewhere if you are…
- Businesses that want WhatsApp and phone support in one Indian-priced tool. Freshdesk or Zoho Desk fit better
- Companies that need documented certifications such as ISO 27001 or SOC 2 for vendor audits
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (5) · updated October 2026
UVdesk screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Webkul
- Headquarters
- New Delhi, Delhi
- Founded
- 2016
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
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Compare all UVdesk alternatives with pricing →UVdesk — frequently asked questions
How much does UVdesk cost in India?+
UVdesk publishes its paid prices in US dollars, not rupees. The Basic (Medium Scale) plan is $8 per agent per month on annual billing or $11 month to month. Pro (Large Scale) is $15 or $18 per agent per month. Both need at least 2 agents. The open-source Community Edition is free if you host it yourself.
Is UVdesk free?+
Yes. The UVdesk Community Edition is open source under the OSL-3.0 licence and free with unlimited agents. You download it from GitHub and install it on your own server. Hosting, maintenance and upgrades are your responsibility, so you will need someone who can manage a PHP and MySQL stack.
Does UVdesk have a free trial?+
UVdesk offers a 30-day free trial on its hosted paid plans, so you can test ticketing, workflows and ecommerce apps before committing. The FAQ on its pricing page says paid plans come with a trial. After the trial, you choose annual or month-to-month billing, with a minimum of two agents.
Does UVdesk charge GST or give GST invoices?+
UVdesk's pricing page lists dollar prices and does not mention GST or rupee invoicing. Webkul is an Indian private limited company, so ask its sales team before buying whether a GST invoice with your GSTIN is available. Without one, you cannot claim input tax credit on the subscription.
UVdesk vs Freshdesk: which is better for Indian businesses?+
UVdesk is cheaper and offers a free self-hosted edition, and its Magento, OpenCart and Shopify apps suit ecommerce teams well. Freshdesk is more polished and has native mobile apps, a wider channel mix and rupee billing. Pick UVdesk if you want low cost and control over your code. Pick Freshdesk if you need omnichannel support with little setup.
Does UVdesk have a mobile app?+
UVdesk provides a progressive web app (PWA), which agents open in a phone browser and can add to the home screen. The official site does not describe native Android or iOS apps. Teams that handle most tickets on the move should test the PWA during the 30-day trial.
Is my data safe with UVdesk?+
UVdesk says it follows PCI DSS practices, encrypts protected data, and offers spam blacklisting and social single sign-on. Its security page does not state the hosting region or backup policy. If data location matters, the self-hosted Community Edition lets you keep every ticket on your own Indian server.
How long does UVdesk take to set up?+
The hosted UVdesk plans can be running within a day once you connect a support mailbox. The self-hosted edition installs with one Composer command and a configuration wizard, but it needs PHP 8.1, MySQL 5.7.23 or later and the IMAP and Mailparse extensions. A developer usually finishes a basic install in a few hours.
Can UVdesk import tickets from my old helpdesk?+
Yes. UVdesk has an Import Data feature that brings in existing data from Zendesk, Freshdesk, osTicket and Help Scout. On the pricing page, import appears in the Basic tier. Test it during the trial with a sample of tickets before you cancel your old helpdesk subscription.
Who makes UVdesk and is it Indian?+
UVdesk is made by Webkul Software Pvt Ltd, founded in 2010 and headquartered in Sector 63, Noida, Uttar Pradesh. Webkul is best known for ecommerce extensions for Magento and other platforms. That background explains why UVdesk's integrations focus on online store platforms.
Where is the UVdesk login page?+
UVdesk's login is at https://www.uvdesk.com/en/apps/?category=login, linked from its official website.
How do I sign up for UVdesk?+
New accounts are created at https://uvdesk.com/en/member/signup on UVdesk's official site.
How much does UVdesk cost?+
UVdesk publishes its plans at https://www.uvdesk.com/en/pricing/. It offers a free plan. Check that page for current prices, as plans change.
Does UVdesk have a free trial?+
Yes. UVdesk's official site offers a free trial.
What is UVdesk?+
UVdesk is helpdesk software by Webkul, an Indian company from New Delhi. Open-source helpdesk built in Delhi.
How much does UVdesk cost?+
UVdesk has a free plan. Check the vendor's pricing page for current plans.
Does UVdesk offer a free trial or free plan?+
Yes — UVdesk offers a free plan you can start with.
Is UVdesk made in India?+
Yes. UVdesk is built by Webkul, headquartered in New Delhi, Delhi.
Who is UVdesk best suited for?+
UVdesk suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to UVdesk?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is UVdesk deployed?+
UVdesk is available as a cloud (SaaS) product, with web access.
About Webkul
Webkul · New Delhi, Delhi · Founded 2015 · 2 products in our catalogue · Indian company
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