RecommendedFeatured
Starts at
Free plan
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.7
- transparency & India fit
What is Hiver?
Hiver is helpdesk software from Hiver, an Indian company headquartered in Bengaluru, Karnataka and has been building software since 2011. Gmail-based helpdesk built in Bengaluru.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +15 years in business — a mature, stable product
What to watch out for
- −Feature depth for your specific workflow should still be verified in a demo
Best suited for: Startup · Small business · SMB
AI analysis of Hiver
Analysing Hiver — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Hiver features
Category-standard capabilities plus what Hiver adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
- INR pricing and India-based support
Hiver pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How Hiver charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on hiverhq.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Hiver
- Headquarters
- Bengaluru, Karnataka
- Founded
- 2011
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
More software like Hiver
Alternatives, the same vendor's other products and India-first picks.
Hiver vs FreshdeskHiver vs Zoho DeskHiver vs FreshserviceHiver vs UVdeskHiver vs HubSpot Service Hub
Compare all Hiver alternatives with pricing →Hiver — frequently asked questions
What is Hiver?+
Hiver is helpdesk software by Hiver, an Indian company from Bengaluru. Gmail-based helpdesk built in Bengaluru.
How much does Hiver cost?+
Hiver has a free plan. Check the vendor's pricing page for current plans.
Does Hiver offer a free trial or free plan?+
Yes — Hiver offers a free plan you can start with.
Is Hiver made in India?+
Yes. Hiver is built by Hiver, headquartered in Bengaluru, Karnataka.
Who is Hiver best suited for?+
Hiver suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to Hiver?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Hiver deployed?+
Hiver is available as a cloud (SaaS) product, with web access.
Guides that mention Hiver
About Hiver
Hiver · Bengaluru, Karnataka · Founded 2011 · 1 product in our catalogue · Indian company
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