Exotel API

by Exotel · Bengaluru, Karnataka · Since 2011

Voice and SMS APIs.

Contact center & cloud telephony SMS & OTP platformsMade in India

Starting price: Pay as you go
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.4; transparency & India fit

What is Exotel API?

Exotel API is contact center & cloud telephony from Exotel, an Indian company headquartered in Bengaluru, Karnataka and has been building software since 2011. Voice and SMS APIs.

Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond contact center & cloud telephony, Exotel API also covers sms & otp platforms. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.

What works well

+Built in India with GST-ready workflows and local support hours
+15 years in business — a mature, stable product
+Covers more than one software category, reducing the number of tools you run

What to watch out for

−No permanently free plan

Best suited for: Small business · SMB · Mid-market

AI analysis of Exotel API

Analysing Exotel API — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Exotel API features

Category-standard capabilities plus what Exotel API adds. Verify depth in a demo.

IVR and ACD routing
Virtual and toll-free numbers
Predictive and progressive diallers
Call recording and QA
Omnichannel agent desktop
CRM screen-pop
Workforce management
Real-time dashboards
INR pricing and India-based support

Exotel API pricing

Entry price

Pay as you go

Published subscription pricing, taxes extra

How Exotel API charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on exotel.com.

Specifications

Category: Contact center & cloud telephony, SMS & OTP platforms
Vendor: Exotel
Headquarters: Bengaluru, Karnataka
Founded: 2011
Pricing model: Subscription
Starting price: Pay as you go
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: Yes

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Exotel Contact Center

Exotel · Contact center & cloud telephony

4.4App Advisor rating

RecommendedMade in India

Starts at

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Exotel API — frequently asked questions

What is Exotel API?+

Exotel API is contact center & cloud telephony by Exotel, an Indian company from Bengaluru. Voice and SMS APIs.

How much does Exotel API cost?+

Exotel API does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Exotel API offer a free trial or free plan?+

Exotel API typically offers a free trial before you commit to a paid plan.

Is Exotel API made in India?+

Yes. Exotel API is built by Exotel, headquartered in Bengaluru, Karnataka.

Who is Exotel API best suited for?+

Exotel API suits small business, smb, mid-market buyers looking for contact center & cloud telephony with sms & otp platforms.

What are the best alternatives to Exotel API?+

Popular alternatives in contact center & cloud telephony include Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center. Use App Advisor's compare tool to see them side by side.

How is Exotel API deployed?+

Exotel API is available as a cloud (SaaS) product, with web access.