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Freshdesk Omni
by Freshworks · San Mateo, California · Since 2010
Unified support suite from Freshworks.
Helpdesk softwareMade in India
- Starting price
- ₹2,400/mo
- per month, billed by vendor
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is Freshdesk Omni?
Freshdesk Omni is helpdesk software from Freshworks, an Indian company headquartered in San Mateo, California and has been building software since 2010. Unified support suite from Freshworks.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is published and starts at roughly ₹2,400 per month. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Free trial available
- +Prices published openly on the official pricing page
- +Android and iOS apps published by the vendor
What to watch out for
- −No free plan on the official pricing page
- −Prices listed in USD, not Indian rupees
Best suited for: Small business · SMB · Mid-market
Freshdesk Omni at a glance
Analysing Freshdesk Omni — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Freshdesk Omni features
As listed on Freshdesk Omni's official website.
- Enterprise-grade AI for modernized service delivery
- Evolving capabilities across the agent lifecycle
- Better decisions in every interaction
- Real-time signals across service touchpoints
- AI built secure from the start
- The CIO's guide to maximizing ROI: AI-powered IT operations
- Uncomplicate IT service delivery with AI agents
- IT priorities that define 2026
- The AI-empowered CIO
What customers say about Freshdesk Omni
Testimonials published on Freshdesk Omni's own website, selected by the vendor. These are not independent reviews.
Freshdesk Omni pricing
Entry price
₹2,400/mo
Published subscription pricing, taxes extra
How Freshdesk Omni charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on freshworks.com.
Freshdesk Omni screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Freshworks
- Headquarters
- San Mateo, California
- Founded
- 2010
- Pricing model
- Subscription
- Starting price
- ₹2,400/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
More software like Freshdesk Omni
Alternatives, the same vendor's other products and India-first picks.
Compare all Freshdesk Omni alternatives with pricing →
Freshdesk Omni — frequently asked questions
Where is the Freshdesk Omni login page?+
Freshdesk Omni's login is at https://login.freshworks.com/email-login/, linked from its official website.
How do I sign up for Freshdesk Omni?+
New accounts are created at https://www.freshworks.com/freshdesk/omni/signup/ on Freshdesk Omni's official site.
How much does Freshdesk Omni cost?+
Freshdesk Omni publishes its plans at https://www.freshworks.com/freshdesk/omni/pricing/. Check that page for current prices, as plans change.
Does Freshdesk Omni have a free trial?+
Yes. Freshdesk Omni's official site offers a free trial.
Does Freshdesk Omni have a mobile app?+
Yes. Freshdesk Omni's official website links to its Android and iOS app.
What is Freshdesk Omni?+
Freshdesk Omni is helpdesk software by Freshworks, an Indian company from San Mateo. Unified support suite from Freshworks.
How much does Freshdesk Omni cost?+
Freshdesk Omni's published pricing starts at ₹2,400/mo. Plans and taxes vary, so confirm on the official site.
Does Freshdesk Omni offer a free trial or free plan?+
App Advisor's listing records a free trial for Freshdesk Omni. Confirm the current trial terms on Freshworks's official site.
Is Freshdesk Omni made in India?+
Yes. Freshdesk Omni is built by Freshworks, headquartered in San Mateo, California.
Who is Freshdesk Omni best suited for?+
Freshdesk Omni suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Freshdesk Omni?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Freshdesk Omni deployed?+
Freshdesk Omni is available as a cloud (SaaS) product, with web access.
About Freshworks
Freshworks · San Mateo, California · Founded 2010 · 16 products in our catalogue · Indian company
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