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Freshdesk Omni
by Freshworks · San Mateo, California · Since 2010
Unified support suite from Freshworks.
Helpdesk softwareMade in India
- Starting price
- ₹2,400/mo
- per month, billed by vendor
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is Freshdesk Omni?
Freshdesk Omni is helpdesk software from Freshworks, an Indian company headquartered in San Mateo, California and has been building software since 2010. Unified support suite from Freshworks.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is published and starts at roughly ₹2,400 per month. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Pricing is published, so there is no sales call to see costs
- +Built in India with GST-ready workflows and local support hours
- +16 years in business — a mature, stable product
What to watch out for
- −No permanently free plan
Best suited for: Small business · SMB · Mid-market
AI analysis of Freshdesk Omni
Analysing Freshdesk Omni — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Freshdesk Omni features
Category-standard capabilities plus what Freshdesk Omni adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- INR pricing and India-based support
Freshdesk Omni pricing
Entry price
₹2,400/mo
Published subscription pricing, taxes extra
How Freshdesk Omni charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on freshworks.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Freshworks
- Headquarters
- San Mateo, California
- Founded
- 2010
- Pricing model
- Subscription
- Starting price
- ₹2,400/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
More software like Freshdesk Omni
Alternatives, the same vendor's other products and India-first picks.
Compare all Freshdesk Omni alternatives with pricing →
Freshdesk Omni — frequently asked questions
What is Freshdesk Omni?+
Freshdesk Omni is helpdesk software by Freshworks, an Indian company from San Mateo. Unified support suite from Freshworks.
How much does Freshdesk Omni cost?+
Freshdesk Omni starts at about ₹2,400 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does Freshdesk Omni offer a free trial or free plan?+
Freshdesk Omni typically offers a free trial before you commit to a paid plan.
Is Freshdesk Omni made in India?+
Yes. Freshdesk Omni is built by Freshworks, headquartered in San Mateo, California.
Who is Freshdesk Omni best suited for?+
Freshdesk Omni suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Freshdesk Omni?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Freshdesk Omni deployed?+
Freshdesk Omni is available as a cloud (SaaS) product, with web access.
About Freshworks
Freshworks · San Mateo, California · Founded 2010 · 16 products in our catalogue · Indian company
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