Helpdesk software · Pricing

Help Scout pricing in India (2026)

Help Scout has 4 published plans. Below is the full price list exactly as Help Scout publishes it, what each plan includes, and the costs people miss when budgeting.

Full Help Scout review

Starting price

$25 per user/mo

Standard plan on monthly billing; annual billing is stated as -16%

Free plan / trial

Free plan for up to 5 users, 1 Inbox and 1 Docs site, with 100 monthly contacts and 10 saved replies/tags

15 days

Help Scout price list

Every price below is quoted from Help Scout's official pricing page in US dollars. We never convert or estimate prices.

Plan	Price	Billing	What it adds
Free	$0	per month	Up to 5 users 1 Inbox 1 Docs site 100 monthly contacts 10 saved replies/tags
Standard	$25	per user/mo	Multiple inboxes Live chat SMS WhatsApp Instagram Messenger Multiple knowledge bases One basic SLA policy Basic workflows Unlimited tags and saved replies AI Inbox assistant
Plus	$45	per user/mo	Everything in Standard Advanced workflows Two advanced SLA policies Secure customer portal Unlimited AI Drafts Round robin routing Salesforce, Jira and HubSpot integrations Internal teams Company grouping
Pro	$75	per user/mo	Everything in Plus Unlimited workflows Unlimited SLA policies Multiple routing types SSO/SAML HIPAA compliance Up to 50 light users Dedicated onboarding specialist Strategic account manager Preferred Aircall pricing

Other Help Scout pricing options

AI Answers

$0.75

per resolution; autonomous chatbot, with a 3-month free trial included

Additional Inbox

$10/mo

on annual billing ($12/mo on monthly)

Additional Docs site

$20/mo

on annual billing ($24/mo on monthly)

Before you budget for Help Scout

Plan prices above are the monthly-billing figures shown on helpscout.com/pricing. The page states annual billing is '-16%' versus monthly; exact annual per-user figures were not read off the page, so none are asserted here.
The 15-day free trial (no credit card required) is stated for the Standard and Plus plans.
AI Answers is a usage-based add-on at $0.75 per resolution and is not included in the per-user price.
Pro includes up to 50 light users; light-user pricing outside Pro was not published on the page fetched.

Is Help Scout free?

Yes — Help Scout has a free option. Free plan for up to 5 users, 1 Inbox and 1 Docs site, with 100 monthly contacts and 10 saved replies/tags. Paid plans add the rest.

Prices change. Confirm the current price on Help Scout's pricing page before you sign.

Help Scout pricing FAQs

What is Help Scout pricing in India in 2026?+

Help Scout has 4 plans: Free at $0, Standard at $25, Plus at $45, Pro at $75. Help Scout publishes these prices in US dollars, so your invoice depends on the exchange rate on the billing date.

Is Help Scout free?+

Yes — Help Scout has a free option. Free plan for up to 5 users, 1 Inbox and 1 Docs site, with 100 monthly contacts and 10 saved replies/tags. Paid plans add the rest.

Does Help Scout have a free trial?+

Yes — 15 days. A trial is the cheapest way to test the workflow you actually care about before paying.

What else costs extra on Help Scout?+

AI Answers ($0.75); Additional Inbox ($10/mo); Additional Docs site ($20/mo). Add these to any budget before you compare it with another product.

How much does Help Scout cost?+

Help Scout's paid plans are $25 per user/mo (Standard), $45 per user/mo (Plus) and $75 per user/mo (Pro) on monthly billing. There is also a free plan for up to 5 users. Annual billing is stated as 16% cheaper than monthly.

Is Help Scout free?+

Yes, there is a free plan, but it is capped: up to 5 users, 1 Inbox, 1 Docs site, 100 monthly contacts and 10 saved replies/tags. Beyond those limits you move to Standard at $25 per user/mo. Standard and Plus also have a 15-day free trial with no credit card required.

How much does Help Scout AI Answers cost?+

AI Answers, Help Scout's autonomous chatbot, is billed at $0.75 per resolution. It is a usage-based add-on on top of your per-user subscription, and the pricing page states a 3-month free trial is included.

Which Help Scout plan has SSO?+

SSO/SAML is a Pro-plan feature at $75 per user/mo. Pro also adds HIPAA compliance, unlimited workflows, unlimited SLA policies, multiple routing types and up to 50 light users.

How long is the Help Scout free trial?+

15 days, with no credit card required, for the Standard and Plus plans.

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