RecommendedFeatured
Starts at
Free plan
HelpSpot
by HelpSpot · Poughkeepsie, USA
Help desk software with ticketing, a knowledge base and reporting under one annual price.
- Starting price
- Paid plans
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.0
- transparency & India fit
What is HelpSpot?
HelpSpot is helpdesk software from HelpSpot, based in Poughkeepsie, USA. Help desk software with ticketing, a knowledge base and reporting under one annual price.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
- +Free trial available
- +Developer API documented on the official site
- +Integrations directory on the official site
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
HelpSpot at a glance
Analysing HelpSpot — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
HelpSpot features
As listed on HelpSpot's official website.
- Keep exploring search results
- More room for request notes
- Permanently delete selected trashed requests
- Choose how long password reset links last
- See when your team last replied
- Find a request's audit trail
- Clear spam without opening the ticket
- Bring internal context into exports
- Check dependencies before deleting custom fields
- System Health
- Check attachments before sending
- Give AI assistants the full context
What customers say about HelpSpot
Testimonials published on HelpSpot's own website, selected by the vendor. These are not independent reviews.
“It's hard to imagine going back to a standard email client. HelpSpot helps us keep 50,000 vehicles on the road worldwide.” Source
“Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers. We save 100 hours of staff time every month.” Source
“HelpSpot is our astromech droid that gets us out of a lot of jams.” Source
“HelpSpot has made our lives so much easier. It is not just a product for us. It is a way of helping to ensure our users have a great experience.” Source
HelpSpot pricing
Entry price
Paid plans
Published subscription pricing, taxes extra
How HelpSpot charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on helpspot.com.
HelpSpot screenshots
HelpSpot video
Customer Wait Time Columns and Automation In HelpSpot
Specifications
- Category
- Helpdesk software
- Vendor
- HelpSpot
- Headquarters
- Poughkeepsie, USA
- Founded
- Not published
- Pricing model
- Subscription
- Starting price
- Paid plans
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like HelpSpot
Alternatives, the same vendor's other products and India-first picks.
Compare all HelpSpot alternatives with pricing →
HelpSpot — frequently asked questions
How do I sign up for HelpSpot?+
New accounts are created at https://store.helpspot.com/trial on HelpSpot's official site.
How much does HelpSpot cost?+
HelpSpot publishes its plans at https://www.helpspot.com/pricing. Check that page for current prices, as plans change.
Does HelpSpot have a free trial?+
Yes. HelpSpot's official site offers a free trial.
What is HelpSpot?+
HelpSpot is helpdesk software by HelpSpot. Help desk software with ticketing, a knowledge base and reporting under one annual price.
How much does HelpSpot cost?+
HelpSpot is a paid product. Check HelpSpot's official pricing page for current plans, or request a quote through App Advisor.
Does HelpSpot offer a free trial or free plan?+
App Advisor's listing records a free trial for HelpSpot. Confirm the current trial terms on HelpSpot's official site.
Is HelpSpot made in India?+
No. HelpSpot is developed by HelpSpot in Poughkeepsie, USA.
Who is HelpSpot best suited for?+
HelpSpot suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to HelpSpot?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is HelpSpot deployed?+
HelpSpot is available as a cloud (SaaS) product, with web access.
About HelpSpot
HelpSpot · Poughkeepsie, USA · 1 product in our catalogue
Schedule a demo