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Salesforce Service Cloud
by Salesforce · San Francisco, United States · Since 1999
Enterprise customer service.
Helpdesk softwareFree plan
- Starting price
- Free · paid from $25/user/mo
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is Salesforce Service Cloud?
Salesforce Service Cloud is helpdesk software from Salesforce, based in San Francisco, United States and has been building software since 1999. Enterprise customer service.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams.
What works well
- +Free trial available
- +Developer API documented on the official site
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
Salesforce Service Cloud at a glance
Analysing Salesforce Service Cloud — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Salesforce Service Cloud features
As listed on Salesforce Service Cloud's official website.
- Headless Toolkit
- AIforce
- Agentforce & AI App Development
- Data Security & Privacy
- Informatica
- Analytics
- MuleSoft
- Flow Automation
- Heroku
- Americas
- Europe, Middle East, and Africa
- Asia Pacific
What customers say about Salesforce Service Cloud
Testimonials published on Salesforce Service Cloud's own website, selected by the vendor. These are not independent reviews.
“Salesforce Shield enabled us to understand with a deeper level of granularity what's happening in the environment and even prevent bad things from happening. Andrea Acciarri Principal, Cyber, Risk & Reg, PwC” Source
“This Contact Center will help us streamline our enrollment process and empower our teams with unified data and AI-driven insights. George Reuter Managing Director of Impact & Innovation, Compass Working Capital” Source
“This Contact Center's ability to intelligently route customers and provide our agents with the right information for each interaction ensures we deliver premium service across every touchpoint of our business. Beth LeClerc VP of Business Systems Architecture & Web Services, Savant Systems” Source
“We're excited for how this Contact Center brings together channels, CRM data, and agentic AI into one contact center solution to deliver consistent, brand-appropriate service across a customer's journey. Nicole Barton VP Customer Engagement, Wolverine Worldwide” Source
Salesforce Service Cloud pricing
Entry price
Free · paid from $25/user/mo
Free plan, paid tiers for more users and features
How Salesforce Service Cloud charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on salesforce.com.
Salesforce Service Cloud screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Salesforce
- Headquarters
- San Francisco, United States
- Founded
- 1999
- Pricing model
- Freemium
- Starting price
- Free · paid from $25/user/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like Salesforce Service Cloud
Alternatives, the same vendor's other products and India-first picks.
Compare all Salesforce Service Cloud alternatives with pricing →
Salesforce Service Cloud — frequently asked questions
Where is the Salesforce Service Cloud login page?+
Salesforce Service Cloud's login is at https://billing.salesforce.com/login?source=salesforce_nav, linked from its official website.
How do I sign up for Salesforce Service Cloud?+
New accounts are created at https://www.salesforce.com/crm/free-trial/ on Salesforce Service Cloud's official site.
How much does Salesforce Service Cloud cost?+
Salesforce Service Cloud publishes its plans at https://www.salesforce.com/agentforce/pricing/. Check that page for current prices, as plans change.
Does Salesforce Service Cloud have a free trial?+
Yes. Salesforce Service Cloud's official site offers a free trial.
What is Salesforce Service Cloud?+
Salesforce Service Cloud is helpdesk software by Salesforce. Enterprise customer service.
How much does Salesforce Service Cloud cost?+
Salesforce publishes: Free · paid from $25/user/mo. Confirm current plans and taxes on the official pricing page.
Does Salesforce Service Cloud offer a free trial or free plan?+
Yes — Salesforce Service Cloud offers a free plan you can start with.
Is Salesforce Service Cloud made in India?+
No. Salesforce Service Cloud is developed by Salesforce in San Francisco, United States.
Who is Salesforce Service Cloud best suited for?+
Salesforce Service Cloud suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to Salesforce Service Cloud?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Salesforce Service Cloud deployed?+
Salesforce Service Cloud is available as a cloud (SaaS) product, with web access.
About Salesforce
Salesforce · San Francisco, United States · Founded 1999 · 27 products in our catalogue
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