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Inbenta
by Inbenta · Allen, USA · Since 2005
AI platform for customer and employee service with chatbots, search and knowledge management.
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.0
- transparency & India fit
What is Inbenta?
Inbenta is helpdesk software from Inbenta, based in Allen, USA and has been building software since 2005. AI platform for customer and employee service with chatbots, search and knowledge management.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, Inbenta also covers live chat & chatbot software, ai tools.
What works well
- +21 years in business — a mature, stable product
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of Inbenta
Analysing Inbenta — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Inbenta features
Category-standard capabilities plus what Inbenta adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- AI-assisted workflows and suggestions
Inbenta pricing
Entry price
On request
Quoted per organisation after a discovery call
How Inbenta charges. Inbenta prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on inbenta.com.
Specifications
- Category
- Helpdesk software, Live chat & chatbot software, AI tools
- Vendor
- Inbenta
- Headquarters
- Allen, USA
- Founded
- 2005
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
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Inbenta — frequently asked questions
What is Inbenta?+
Inbenta is helpdesk software by Inbenta. AI platform for customer and employee service with chatbots, search and knowledge management.
How much does Inbenta cost?+
Inbenta is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Inbenta offer a free trial or free plan?+
Inbenta does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Inbenta made in India?+
No. Inbenta is developed by Inbenta in Allen, USA.
Who is Inbenta best suited for?+
Inbenta suits mid-market, enterprise buyers looking for helpdesk software with live chat & chatbot software and ai tools.
What are the best alternatives to Inbenta?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Inbenta deployed?+
Inbenta is available as a cloud (SaaS) product, with web access.
About Inbenta
Inbenta · Allen, USA · Founded 2005 · 1 product in our catalogue
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