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Starts at
₹800/mo
Interakt CRM
by Haptik (Jio) · Mumbai, Maharashtra · Since 2020
WhatsApp Business API CRM for growing brands.
- Starting price
- ₹2,499
- per month for Sales CRM with 5 agents, plus taxes
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.4
- transparency & India fit
What is Interakt CRM?
Interakt's Sales CRM plan costs ₹2,499 a month plus taxes and includes 5 sales agents, with each extra agent at ₹499 a month. The marketing and support plans start at ₹2,799 a month for Growth. That makes Interakt one of the cheaper ways for an Indian D2C brand or SMB to run sales on the official WhatsApp Business API. It is a WhatsApp CRM for small business in India, built by Jio Haptik, the Reliance Jio-backed conversational AI company, and launched in 2021.
The product works best when WhatsApp is your main sales channel. You get a shared team inbox on one number, broadcast campaigns, a no-code chatbot builder, WhatsApp Forms, catalogues with payment collection, and click-to-WhatsApp ad tracking. The Sales CRM adds a visual pipeline, lead auto-assignment, task management and chatbot lead qualification. Integrations cover Shopify, WooCommerce, Razorpay, PayU, TallyPrime, Zoho CRM, Google Sheets and Zapier, so most Indian stacks connect without custom work.
The subscription is only part of the bill. Meta template messages are charged per message on top: about ₹0.95 to ₹0.97 for a marketing message and ₹0.14 to ₹0.16 for a utility message to Indian numbers, depending on your plan. A brand sending 20,000 marketing messages a month will spend more on messages than on the plan itself. Advanced features such as campaign fallbacks, advanced chatbot branching, outbound calling and advanced webhooks start at the ₹3,799 Advanced plan.
Interakt is not a general-purpose CRM. Deals, quotes and email sequences are thin compared with Zoho CRM or Freshsales, and the iOS app is mainly a shared inbox rather than full CRM access. Quarterly billing saves 8% and yearly billing saves 20%. Start the free trial, connect a test number and price a month of campaigns before you commit.
What works well
- +Sales CRM includes 5 agents for ₹2,499 a month, with extra seats at ₹499
- +Built on the official WhatsApp Business API, with blue-tick application support
- +Shared inbox lets several agents reply from one WhatsApp number
- +Ready integrations with Shopify, WooCommerce, Razorpay, PayU and TallyPrime suit Indian D2C brands
- +No-code chatbot builder and WhatsApp Forms qualify leads without a developer
- +Yearly billing cuts the plan price by 20% compared with monthly
What to watch out for
- −Meta template charges of roughly ₹0.95 per marketing message are billed on top of the plan
- −Advanced chatbot branching, campaign fallbacks and webhooks need the ₹3,799 Advanced plan
- −The pipeline and deal tools are basic next to Zoho CRM or Freshsales
- −The iOS app scores 3.9 from only 17 ratings and works mainly as an inbox
- −The pricing page shows trial buttons but does not state the trial length
Best suited for: WhatsApp CRM for small business in India where most leads arrive on WhatsApp or Instagram · Shopify and WooCommerce D2C brands running abandoned-cart and order updates on WhatsApp · Inside sales teams of 5 to 20 agents sharing one business number
Interakt CRM at a glance
Analysing Interakt CRM — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Interakt CRM features
Researched from Interakt CRM's official product pages · updated October 2026.
WhatsApp Business API
- Bulk broadcast campaigns
- Blue-tick verification support
- Higher messaging limits
- Automated notifications
- Product catalogues with payments
Sales CRM
- Lead capture from WhatsApp, Instagram and APIs
- Visual sales pipeline
- Lead auto-assignment and role-based access
- Task management and payment reminders
Automation
- No-code chatbot builder
- WhatsApp Forms
- Campaign auto-retries
- WhatsApp AI Agents
Channels and support
- Shared team inbox
- Instagram DM and comment automation
- WhatsApp voice calling
- Click-to-WhatsApp ads tracking
- RCS campaigns
AI capabilities
- WhatsApp AI Agents add-on, with 100 AI messages included and ₹0.50 per message after that
- AI-powered lead insights in Sales CRM
Interakt CRM pricing (INR)
SourceEvery edition as published by the vendor · free trial: Free trial offered on Sales CRM, Growth and Advanced; length not stated. Prices exclude GST unless stated. Full Interakt CRM pricing breakdown
Sales CRM
₹2,499
per month plus taxes (₹6,897 per quarter)
- 5 sales agents included, extra agents ₹499 a month
- Visual sales pipelines and lead auto-assignment
- Chatbot lead qualification
- Unlimited free conversations
Starter (Instagram)
₹999
per month plus taxes
- Unlimited Instagram DMs and comment replies
- Price-please and giveaway automation
- Custom auto-replies
- Unlimited owner-role agents
Growth
₹2,799
per month plus taxes
- WhatsApp and Instagram channels
- Shared inbox with unlimited agents
- Basic chatbot and WhatsApp Forms
- Shopify integration and click tracking
Advanced
₹3,799
per month plus taxes
- Everything in Growth
- Campaign fallbacks and advanced chatbot branching
- Inbound and outbound calling
- Advanced webhooks and balanced chat assignment
Enterprise
On request
- Unlimited messages with no markup on templates
- Dedicated account manager
- Unlimited custom fields, events and tags
- RCS channel
Other pricing options & add-ons
WhatsApp AI Agents
Includes 100 AI messages, then ₹0.50 per message; also sold as a ₹3,000 add-on to Growth or Advanced
₹2,499 per month
- • All prices are plus taxes.
- • Quarterly billing saves 8% and yearly billing saves 20%.
- • WhatsApp template messages are charged per message on top of the plan, for example about ₹0.95 to ₹0.97 per marketing message to Indian numbers.
- • The first 1,000 service messages are free.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Implementing Interakt CRM
SourceWays to implement
- Self-serve onboarding
- Dedicated account manager on Enterprise
A few days to start messaging, subject to Meta business verification
- 1Link Facebook Business page
- 2Create WhatsApp Business Account
- 3Verify phone number
- 4Connect store, payment and CRM integrations
Need a certified partner in India to set up Interakt CRM?Implementation help
Integrations, security & India
Integrations
- Shopify
- WooCommerce
- Razorpay
- PayU
- TallyPrime
- Zoho CRM
- Zoho Books
- Freshdesk
- Salesforce
- Google Sheets
- Facebook Lead Ads
- Zapier
- Pabbly Connect
- Unicommerce
- Pickrr
For Indian businesses
- Interakt is built by Jio Haptik Technologies Limited, part of the Jio group
- All plans are priced in INR and listed as plus taxes
- Per-message rates are published for Indian destination numbers
- Integrates with Razorpay, PayU, TallyPrime, Unicommerce and Pickrr, which Indian sellers use widely
Mobile apps
The iOS app from Jio Haptik Technologies Limited is a shared team inbox for assigning and replying to chats, with customer detail cards. Interakt also says an Android app is available.
What reviewers say about Interakt CRM
Scores published on independent review sites — follow the links for the full reviews.
Trust, compliance & who uses Interakt CRM
100,000+ businesses (vendor claim)
Customers
2021
In business since
Is Interakt CRM the best choice for you?
Best choice if you are…
- WhatsApp CRM for small business in India where most leads arrive on WhatsApp or Instagram
- Shopify and WooCommerce D2C brands running abandoned-cart and order updates on WhatsApp
- Inside sales teams of 5 to 20 agents sharing one business number
Look elsewhere if you are…
- B2B teams with long email-led sales cycles and complex quotations
- Businesses that send very high volumes of marketing messages and want to avoid per-message markup (only Enterprise removes it)
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (6) · updated October 2026
Specifications
- Category
- CRM software, WhatsApp automation
- Vendor
- Haptik (Jio)
- Headquarters
- Mumbai, Maharashtra
- Founded
- 2020
- Pricing model
- Subscription
- Starting price
- ₹2,757/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
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Interakt CRM — frequently asked questions
What is Interakt pricing in India?+
Interakt's Sales CRM costs ₹2,499 a month plus taxes and includes 5 sales agents. Extra agents cost ₹499 each. On the marketing side, Growth costs ₹2,799 a month and Advanced costs ₹3,799, and Enterprise is priced on request. An Instagram-only Starter plan costs ₹999. Quarterly billing saves 8% and yearly billing saves 20%.
Does Interakt charge for WhatsApp messages separately?+
Yes. Interakt passes on Meta's template charges with a small markup. For Indian numbers, marketing messages cost about ₹0.95 to ₹0.97 and utility messages about ₹0.14 to ₹0.16, depending on the plan. Service conversations are free for the first 1,000 messages. Only the Enterprise plan advertises no markup on template messages.
Is there an Interakt free trial?+
Yes. Interakt shows a Start Free Trial option on the Sales CRM, Growth and Advanced plans. The pricing page does not state how long the trial lasts, so confirm the length at signup. Use the trial to connect a test WhatsApp number, build one chatbot flow and check the message costs on a small campaign.
Is GST included in Interakt prices?+
No. Interakt lists every plan price as plus taxes, so GST is added to the subscription when you are billed. The page does not state the rate, but software subscriptions in India normally carry 18% GST. Message charges are billed separately from the plan. If you want to claim input tax credit, ask Interakt support for a GST invoice in your company's name.
Interakt vs WATI: which is better for Indian businesses?+
Both run on the official WhatsApp Business API and offer a shared inbox, broadcasts and chatbots. Interakt stands out for its ₹2,499 Sales CRM with 5 agents and its Indian integrations such as Razorpay, TallyPrime and Unicommerce. Compare each vendor's per-message markup on marketing templates, because at volume that cost matters more than the plan price.
Who owns Interakt?+
Interakt is built by Jio Haptik Technologies Limited, the conversational AI company in the Jio group. Haptik launched Interakt in 2021 as its product for small and medium businesses that sell on WhatsApp. The App Store listing names Jio Haptik Technologies Limited as the developer, which is useful to know when you check vendor credentials.
Does Interakt have a mobile app?+
Yes. Interakt has an iOS app published by Jio Haptik Technologies Limited. It rated 3.9 from 17 ratings when we checked, and works as a shared inbox for assigning chats and replying with quick replies and media. Interakt also says an Android app is available. Pipeline setup and campaign building are better done on the web dashboard.
Can Interakt connect to Shopify and Razorpay?+
Yes. Interakt's integrations page lists Shopify, WooCommerce and Dukaan for e-commerce, Razorpay, PayU and WhatsApp Pay for payments, and TallyPrime and Zoho Books for accounts. It also supports Zapier, Make and Pabbly Connect, which helps when a direct connector is missing. Shopify integration starts at the Growth plan.
How long does it take to set up Interakt?+
Interakt lists three onboarding steps: link your Facebook Business page, create a WhatsApp Business Account and verify your number. A small team can usually be sending approved templates within a few days, depending on Meta business verification. Building chatbots, pipelines and integrations takes longer, so plan a week or two for a full rollout.
What is Interakt CRM?+
Interakt CRM is crm software by Haptik (Jio), an Indian company from Mumbai. WhatsApp Business API CRM for growing brands.
How much does Interakt CRM cost?+
Interakt CRM's published pricing starts at ₹2,757/mo. Plans and taxes vary, so confirm on the official site.
Does Interakt CRM offer a free trial or free plan?+
App Advisor's listing records a free trial for Interakt CRM. Confirm the current trial terms on Haptik (Jio)'s official site.
Is Interakt CRM made in India?+
Yes. Interakt CRM is built by Haptik (Jio), headquartered in Mumbai, Maharashtra.
Who is Interakt CRM best suited for?+
Interakt CRM suits small business, smb, mid-market buyers looking for crm software with whatsapp automation.
What are the best alternatives to Interakt CRM?+
Popular alternatives in crm software include Zoho CRM, Freshsales, LeadSquared. Use App Advisor's compare tool to see them side by side.
How is Interakt CRM deployed?+
Interakt CRM is available as a cloud (SaaS) product, with web access.
Guides that mention Interakt CRM
Sell on WhatsApp With a CRM: Setup Guide IndiaSell on WhatsApp with a CRM: API, shared inbox, chat-to-lead flow and a 7-step setup, comparing Interakt, WATI, AiSensy and Gallabox for Indian businesses.Garment Billing, Inventory & CRM Software for Fashion (2026)Retail garment billing software, garment inventory and apparel CRM for Indian fashion brands: size-colour matrix, marketplaces, loyalty and a comparison.WATI vs Interakt vs AiSensy: WhatsApp API Compared (2026)WATI vs Interakt vs AiSensy compared for Indian businesses: official plans, per-message WhatsApp charges, chatbots, CRM add-ons and which API tool to pick in 2026.
About Haptik (Jio)
Haptik (Jio) · Mumbai, Maharashtra · Founded 2013 · 3 products in our catalogue · Indian company
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