RecommendedFeatured
Starts at
Free plan
- Starting price
- Paid plans
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 3.9
- transparency & India fit
What is Keeping?
Keeping is helpdesk software from Keeping, based in Brooklyn, USA and has been building software since 2016. Shared inbox and help desk that works inside Gmail.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
- +14-day free trial
- +Integrations directory on the official site
- +States SOC 2 compliance
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
Keeping at a glance
Analysing Keeping — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Keeping features
Category-standard capabilities plus what Keeping adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
What customers say about Keeping
Testimonials published on Keeping's own website, selected by the vendor. These are not independent reviews.
“Keeping has been a game-changer for our team! No more stepping on each other’s toes or wondering who’s handling what—everything stays organized right in Gmail.” Source
“Keeping has completely transformed our internal help desk. We can now stay on top of every request.” Source
“Keeping is the perfect help desk for our team. It really helps our team stay organized without leaving Gmail!” Source
“With Keeping, our HR team finally has a simple help desk for inbound requests. We reduced context switching in emails.” Source
Keeping pricing
Entry price
Paid plans
Published subscription pricing, taxes extra
How Keeping charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on keeping.com.
Keeping screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Keeping
- Headquarters
- Brooklyn, USA
- Founded
- 2016
- Pricing model
- Subscription
- Starting price
- Paid plans
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like Keeping
Alternatives, the same vendor's other products and India-first picks.
Compare all Keeping alternatives with pricing →
Keeping — frequently asked questions
Where is the Keeping login page?+
Keeping's login is at https://app.keeping.com/auth/login, linked from its official website.
How do I sign up for Keeping?+
New accounts are created at https://app.keeping.com/signup on Keeping's official site.
How much does Keeping cost?+
Keeping publishes its plans at https://www.keeping.com/pricing/. Check that page for current prices, as plans change.
Does Keeping have a free trial?+
Yes. Keeping's official site offers a free trial of 14 days.
Is Keeping secure and compliant?+
Keeping's official site states SOC 2 compliance.
What is Keeping?+
Keeping is helpdesk software by Keeping. Shared inbox and help desk that works inside Gmail.
How much does Keeping cost?+
Keeping is a paid product. Check Keeping's official pricing page for current plans, or request a quote through App Advisor.
Does Keeping offer a free trial or free plan?+
App Advisor's listing records a free trial for Keeping. Confirm the current trial terms on Keeping's official site.
Is Keeping made in India?+
No. Keeping is developed by Keeping in Brooklyn, USA.
Who is Keeping best suited for?+
Keeping suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Keeping?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Keeping deployed?+
Keeping is available as a cloud (SaaS) product, with web access.
About Keeping
Keeping · Brooklyn, USA · Founded 2016 · 1 product in our catalogue
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