RecommendedFeatured
Starts at
Free plan
- Starting price
- Price on request
- Custom quote by suite and volume
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.3
- transparency & India fit
What is Limechat?
LimeChat, built by Wavicle Technologies Pvt Ltd and co-founded by Nikhil Gupta and Aniket Bajpai, is a WhatsApp-first AI platform for Indian D2C brands and, increasingly, BFSI firms. It sells two suites: a Marketing and AI Growth Suite for abandoned checkout recovery, COD verification, COD-to-prepaid nudges, broadcasts and in-chat checkout, and an AI Support Suite that handles order tracking, returns, refunds and, for lenders and insurers, loan status, EMI and KYC queries. LimeChat says 300+ brands use it, naming Mamaearth, Bewakoof, Snitch, The Sleep Company, Kapiva and Damensch.
Its fit for Indian e-commerce is clear from the integrations list: Shopify, WooCommerce, Magento and Dukaan for stores; Razorpay, Cashfree, PayU and GoKwik for payments; Shiprocket, Delhivery, Blue Dart, Pickrr and Clickpost for logistics. That lets a support bot answer 'where is my order' from live courier data and lets the growth team send RTO-reduction flows before a COD parcel ships. The platform claims support for 20+ Indian languages.
Pricing is not public. The pricing page offers only 'Get Personalized Pricing', and the FAQ says the quote depends on the suite, conversation volume and AI automation tier, with add-ons such as Omnichannel CRM, an Instagram suite, AI conversation audit and email or SMS marketing. Meta's WhatsApp conversation charges are billed separately on top. No free trial is advertised, though every plan includes a dedicated onboarding specialist.
Choose LimeChat if WhatsApp already drives a meaningful share of revenue and support tickets and you want a vendor that sets up AI agents for you (it quotes about two weeks). A small seller sending a few hundred messages a month will usually get better value from self-serve WhatsApp tools with published monthly plans.
What works well
- +Ready integrations with Shopify, Razorpay, GoKwik, Shiprocket, Delhivery and other Indian e-commerce tools
- +COD verification and COD-to-prepaid flows target RTO losses that hurt Indian D2C brands
- +Support suite handles order tracking, returns and refunds using live logistics data
- +Claims support for customer conversations in 20+ Indian languages
- +Every plan includes a dedicated onboarding specialist rather than DIY setup
- +Separate BFSI flows for loan status, EMI queries, document collection and KYC
What to watch out for
- −No published prices, so comparing cost with self-serve WhatsApp tools takes a sales call
- −No free trial or free plan is mentioned on the pricing page
- −Meta WhatsApp conversation fees are charged separately on top of the LimeChat bill
- −Many features are sold as add-ons, including Omnichannel CRM and email or SMS marketing
- −Aimed at larger brands; small sellers may pay for automation they never use
Best suited for: Indian D2C brands on Shopify or WooCommerce with high WhatsApp order and support volume · Brands losing money to COD returns that want verification and prepaid conversion flows · Lenders and insurers automating loan status, EMI and KYC queries on WhatsApp · CX teams wanting an AI bot plus live agent handoff in one inbox
Limechat at a glance
Analysing Limechat — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Limechat features
Researched from Limechat's official product pages · updated October 2026.
Growth and marketing
- Abandoned checkout recovery
- Two-way broadcasts
- Customer segmentation
- Click-to-WhatsApp ads
- In-chat checkout
COD and RTO
- COD verification
- COD-to-prepaid conversion
- RTO reduction flows
- Drop-off reminders
AI support
- Order tracking, returns and refunds
- Support chatbot
- Image recognition
- Live agent handoff
- Intelligent CSAT
Agent tools and analytics
- Agent CRM with AI copilot
- Ticket summaries and suggested replies
- Support analytics on agent performance
- Revenue and engagement metrics
AI capabilities
- Growth AI agent for lead generation, onboarding and sales assist
- Support AI agent for chat and voice using a hybrid multi-LLM setup and brand SOPs
- AI copilot for agents
Limechat pricing (INR)
SourceEvery edition as published by the vendor. Prices exclude GST unless stated. Full Limechat pricing breakdown
WhatsApp Marketing & AI Growth Suite
Custom quote
- Abandoned checkout, reorder and feedback journeys
- COD verification and COD-to-prepaid
- Growth AI agent for lead qualification and sales assist
- In-chat WhatsApp checkout and segmentation builder
AI Support Suite
Custom quote
- Order tracking, returns, refunds and cancellations
- AI agent for chat and voice with tiered automation
- Bot builder, image recognition and live agent handoff
- CSAT and bot performance analytics
Other pricing options & add-ons
Omnichannel CRM
Add-on
Instagram Suite
Add-on
AI-Powered Conversation Audit
Add-on
Email/SMS Marketing
Add-on
- • Price depends on suite, conversation volume and AI automation tier.
- • Meta WhatsApp conversation charges are billed separately by Meta.
- • Every plan includes a dedicated onboarding specialist.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Shopify and Shopify Plus
- WooCommerce
- Magento
- BigCommerce
- Dukaan
- Razorpay
- Cashfree Payments
- PayU
- GoKwik
- Stripe
- Shiprocket
- Delhivery
- Blue Dart
- Clickpost
- MoEngage
- Instagram and Messenger
For Indian businesses
- Integrates with Indian payment gateways Razorpay, Cashfree, PayU and GoKwik checkout
- Connects to Indian logistics partners Shiprocket, Delhivery, Blue Dart, Pickrr and Clickpost
- Offers COD verification and COD-to-prepaid flows aimed at India's cash-on-delivery RTO problem
- Claims conversations in 20+ Indian languages
- Customers named include Indian brands Mamaearth, Bewakoof, Snitch, Kapiva and IndiaMART
Trust, compliance & who uses Limechat
Is Limechat the best choice for you?
Best choice if you are…
- Indian D2C brands on Shopify or WooCommerce with high WhatsApp order and support volume
- Brands losing money to COD returns that want verification and prepaid conversion flows
- Lenders and insurers automating loan status, EMI and KYC queries on WhatsApp
- CX teams wanting an AI bot plus live agent handoff in one inbox
Look elsewhere if you are…
- Small shops wanting a cheap self-serve WhatsApp broadcast tool with fixed monthly pricing
- B2B companies whose sales happen mainly over email and calls rather than chat
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (6) · updated October 2026
Limechat screenshots
Limechat video
Introducing Agentic Studio — Build & Run AI Agents in Production
Specifications
- Category
- WhatsApp automation, Live chat & chatbot software, AI tools
- Vendor
- LimeChat
- Headquarters
- Gurugram, Haryana
- Founded
- 2020
- Pricing model
- Quote-based
- Starting price
- Price on request · Custom quote by suite and volume
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- Yes
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Limechat — frequently asked questions
What is LimeChat's price in India?+
LimeChat does not publish prices. Its pricing page asks you to request personalised pricing, which depends on the suite you choose (Growth or Support), monthly conversation volume and the AI automation tier. Add-ons such as Omnichannel CRM and email or SMS marketing cost extra, and Meta's WhatsApp conversation charges are billed separately, so ask for a total monthly estimate including GST.
Does LimeChat have a free trial or free plan?+
LimeChat's pricing page does not mention a free trial or a free plan. Buyers book a demo and receive a custom quote. Every plan does include a dedicated onboarding specialist, and LimeChat says it can deploy chat and voice AI agents in about two weeks, so ask whether a pilot period can be included in the first contract.
Does LimeChat work with Shopify?+
Yes. LimeChat lists Shopify and Shopify Plus among its store integrations, along with WooCommerce, Magento, BigCommerce and Dukaan. This lets it run abandoned checkout recovery, reorder reminders and order tracking on WhatsApp using your store data, and connect to checkout and payment tools such as GoKwik and Razorpay.
How does LimeChat reduce COD returns?+
LimeChat's Growth Suite includes COD verification flows that confirm cash-on-delivery orders on WhatsApp before dispatch, and COD-to-prepaid flows that nudge buyers to pay online. Combined with RTO reduction flows, the aim is to cut parcels that are refused at the door, a major cost for Indian D2C brands that sell heavily on COD.
Are WhatsApp charges included in LimeChat pricing?+
No. LimeChat states that Meta bills WhatsApp Business API conversations separately, with rates that vary by country and conversation type such as marketing, utility or service. Budget for these Meta fees on top of the LimeChat subscription, especially if you plan frequent marketing broadcasts, which carry the highest per-conversation rate in India.
What does the LimeChat AI Support Suite do?+
LimeChat's AI Support Suite automates order tracking, returns, refunds, cancellations, complaints and payment issues, with a bot builder, image recognition and live agent handoff. Agents get an AI copilot that summarises tickets and suggests replies. Reporting covers conversation analytics, bot performance and CSAT. BFSI customers get flows for loan status, EMI queries and KYC.
LimeChat vs Interakt or Wati: which should I pick?+
LimeChat is a managed, sales-led platform focused on AI agents for larger D2C and BFSI brands, with custom pricing and an onboarding specialist. Tools like Interakt and Wati publish monthly plans and suit smaller businesses that set things up themselves. If your WhatsApp volume is high and you want vendor help building flows, LimeChat fits better.
Is customer data safe with LimeChat?+
LimeChat states on its support product page that it is SOC 2, ISO 27001 and GDPR compliant, and it publishes a data processing agreement and service level terms on its website. Ask for the actual audit reports during procurement, particularly if you are a lender or insurer handling KYC documents through WhatsApp flows.
How long does LimeChat take to set up?+
LimeChat says it deploys its chat and voice AI agents in about two weeks, with a dedicated onboarding specialist on every plan. Actual time depends on how many integrations you need, such as your store, payment gateway and courier partners, and on getting your WhatsApp Business API number and message templates approved by Meta.
Does LimeChat support Indian languages and other channels?+
LimeChat claims support for 20+ Indian languages, so bots can reply to customers in regional languages as well as English. Besides WhatsApp it connects Instagram, Messenger, website live chat and Gmail, and offers an Omnichannel CRM add-on so agents handle all these conversations in a single inbox.
How much does Limechat cost?+
Limechat publishes its plans at https://www.limechat.ai/pricing. Check that page for current prices, as plans change.
Is Limechat secure and compliant?+
Limechat's official site states SOC 2 compliance.
What is Limechat?+
Limechat is whatsapp automation by LimeChat, an Indian company from Gurugram. AI chatbots on WhatsApp for D2C brands.
How much does Limechat cost?+
LimeChat publishes: Price on request · Custom quote by suite and volume. Confirm current plans and taxes on the official pricing page.
Does Limechat offer a free trial or free plan?+
Limechat does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Limechat made in India?+
Yes. Limechat is built by LimeChat, headquartered in Gurugram, Haryana.
Who is Limechat best suited for?+
Limechat suits mid-market, enterprise buyers looking for whatsapp automation with live chat & chatbot software and ai tools.
What are the best alternatives to Limechat?+
Popular alternatives in whatsapp automation include AiSensy, Gupshup, Zoho SalesIQ WhatsApp. Use App Advisor's compare tool to see them side by side.
How is Limechat deployed?+
Limechat is available as a cloud (SaaS) product, with web access.
Guides that mention Limechat
About LimeChat
LimeChat · Gurugram, Haryana · Founded 2020 · 1 product in our catalogue · Indian company
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