Freshchat WhatsApp

Freshchat WhatsApp needs a paid Freshchat plan. Growth costs $19 per agent per month, Pro $49 and Enterprise $79, all billed annually in US dollars. Meta's own per-message WhatsApp charges are added on top. Freshworks does not publish an INR price list, so the rupee cost depends on the exchange rate on your card.

No. The Freshchat Free plan covers up to 10 agents with web and mobile chat, a shared inbox and email, but text messaging channels such as WhatsApp, SMS and Line start on the Growth plan. You can still test WhatsApp during the 14-day trial, which gives Enterprise-level access.

Freshchat's pricing page lists prices in USD and does not mention GST. Freshworks has an Indian entity, Freshworks Technologies Private Limited in Chennai, so Indian businesses should ask Freshworks sales which entity will invoice them and whether GST will be charged or handled under reverse charge.

In Freshchat, go to Admin, then Channels, then WhatsApp Business, and click Configure on your number. You verify it with a code sent by SMS or voice call, with three attempts allowed. The number must not be active on WhatsApp Messenger or another provider, and Meta must approve your business and templates.

Freshchat WhatsApp is strongest for support teams that want WhatsApp in a shared inbox with chat, email, routing and AI bots, priced per agent in dollars. India-focused tools like Interakt or WATI focus more on WhatsApp broadcasts and commerce and usually price in rupees. Choose by whether support or marketing is your main use.

Yes. The Freshchat mobile app shows WhatsApp conversations in the same inbox as web chat, email, Facebook and SMS, and agents can read and reply from their phones. Freshworks notes that agents cannot send voice notes from the app, and incoming videos and GIFs arrive as downloadable attachments.

Freshchat follows WhatsApp's 24-hour customer service window: normal text and media replies are allowed only within 24 hours of the customer's last message. Outside that window you must use a Meta-approved template. Attachments can be up to 25 MB, and voice or video calls are not supported on the business number.

Freshchat runs on Freshworks infrastructure, and Freshworks lists data centre regions in the US, EEA, UAE, India and Australia, selected at sign-up. Freshchat Enterprise adds audit logs, JWT authentication and domain and IP allowlisting. WhatsApp messages themselves also pass through Meta's WhatsApp Business Platform.

Connecting a number in Freshchat takes minutes once Meta has approved your business, but Freshworks warns that green-tick verification and template approval can take longer. Freshworks also asks that the integration be completed within 12 days of the initiation email. Plan for a few days to a week overall.

Freshchat lets you connect up to 25 WhatsApp Business numbers to one account, which helps companies running separate brands or regional support lines. If you need more than 25, Freshworks asks you to email support@freshchat.com. Each number is billed under Meta's per-message pricing.

Freshchat WhatsApp is whatsapp automation by Freshworks, an Indian company from San Mateo. WhatsApp messaging in Freshchat.

Freshchat WhatsApp has a free plan. Check the vendor's pricing page for current plans.

Yes — Freshchat WhatsApp offers a free plan you can start with.

Yes. Freshchat WhatsApp is built by Freshworks, headquartered in San Mateo, California.

Freshchat WhatsApp suits startup, small business, smb buyers looking for whatsapp automation.

Popular alternatives in whatsapp automation include AiSensy, Gupshup, Zoho SalesIQ WhatsApp. Use App Advisor's compare tool to see them side by side.

Freshchat WhatsApp is available as a cloud (SaaS) product, with web access.