SquadStack

by SquadStack · Noida, Uttar Pradesh · Since 2015

Outsourced telecalling with AI quality.

Sales engagement & dialler software AI tools AI voice agentsAI poweredMade in India

Starting price: Per-minute quote; Billed only for live AI conversation time; one-time setup fee per use case
Free trial / plan: No free plan; Paid pilot engagement to validate results
Deployment: Cloud; Web
App Advisor rating: 4.3; transparency & India fit

What is SquadStack?

SquadStack began as an outsourced telecalling company, but it now sells itself as a voice AI platform. The website has moved from squadstack.com to squadstack.ai, and the operating company is Squadrun Solutions Pvt Ltd, based in Sector 3, Noida. Its AI agents place and answer phone calls for sales, onboarding, collections and support campaigns. SquadStack says these agents handle more than 50 lakh calls a day for over 60 consumer brands, and names Kotak Mahindra Bank, Flipkart, Swiggy, redBus and Delhivery among them.

What sets SquadStack apart is that it builds its own speech stack for Indian phone audio. Arth V2, its in-house streaming speech-to-text model, is tuned for noisy 8 kHz calls in which customers switch between Hindi and English mid-sentence. SquadStack published its benchmark data on Hugging Face and reports an 8.85% semantic word error rate across 863 calls. Around the voice agent it bundles lead hygiene (DND and duplicate removal), a workflow builder covering calls, SMS, email, WhatsApp and IVR, call-quality scoring on 23 parameters, and live handoff to a human agent.

This is not a self-serve dialer that a 10-person sales team can sign up for on a Friday. Pricing is per minute of live AI conversation, with no seat or platform fees, plus a one-time setup fee for each use case. SquadStack publishes no rate card, so you get a quote after a discovery call. English-only campaigns cost least and multi-language Indic campaigns cost more. The pricing page describes Pilot, Scale and Strategic engagements, but it gives the pilot as a 90-day commitment in one place and 3-8 weeks in the FAQ, so get the term in writing.

SquadStack suits lenders, insurers, ed-tech firms and consumer brands that run lakhs of outbound calls a month and want conversion outcomes rather than a software licence. A small business that makes a few hundred calls a month will find the setup fee and discovery process heavy, and a plain cloud telephony tool will serve it better. The vendor's site does not name its CRM integrations, so ask for your CRM by name during scoping.

What works well

+Pay only for minutes the AI agent is actually in conversation, with no seat fees
+In-house Arth V2 speech model built for noisy 8 kHz Hindi-English phone calls
+SquadStack publishes its speech benchmark dataset on Hugging Face so buyers can check it
+Lead pipeline removes DND and duplicate numbers before any call is placed
+Workflow builder mixes calling, SMS, email, WhatsApp and IVR touchpoints in one campaign
+Live human handoff and quality scoring of calls on 23 parameters
+Large Indian reference base, including Kotak Mahindra Bank, Flipkart, Swiggy and Delhivery

What to watch out for

−No per-minute rate is published; you must go through a discovery call for a quote
−A one-time setup fee is charged for every separate use case you deploy
−The pricing page gives conflicting pilot lengths (90 days versus 3-8 weeks)
−Specific CRM and telephony integrations are not named anywhere on the product pages
−Built for high-volume enterprise campaigns, so small teams will find it heavy to buy

Best suited for: Banks, NBFCs and insurers running large outbound sales, onboarding or collection campaigns · Consumer internet brands that need Hindi, English and other Indian-language calling at lakhs of calls a month · Companies that want to pay per conversation minute instead of hiring and training telecallers · Teams that want DND scrubbing, call QA and conversion analytics bundled with the voice agent

SquadStack at a glance

Analysing SquadStack — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

SquadStack features

Researched from SquadStack's official product pages · updated October 2026.

Voice AI agent

Outbound and inbound AI calling for sales, onboarding, collections and support
Mid-call language switching and interruption handling
Live handoff to a human agent
Outcome extraction from each conversation
20+ Indian voices trained on real sales calls

Speech technology

Arth V2 in-house streaming speech-to-text for 8 kHz phone audio
Handles mixed Hindi-English (Hinglish) speech
Published benchmark dataset on Hugging Face
In-app voice AI assistant (separate product)

Lead management and outreach

DND and duplicate number removal on incoming leads
Lead prioritisation by city, product interest, age and profession
Workflow builder across calls, email, SMS, WhatsApp and IVR
Connectivity engine that tests best day, time and channel
Real-time drop-off alerts by conversion stage

Quality and analytics

AI call quality analysis on 23 parameters
Dual-layer QA with human review
Reporting and analytics dashboards
ROI optimiser for controlled A/B experiments
Voice-of-customer insights

AI capabilities

AI voice agents conduct full phone conversations and extract outcomes
Arth V2 speech-to-text model trained on Indian sales calls
AI scoring of call quality and fraud signals such as misselling or false qualification

SquadStack pricing (INR)

Source

Every edition as published by the vendor. Prices exclude GST unless stated. Full SquadStack pricing breakdown

Pilot

Quote (per minute + setup fee)

One use case to test the AI agent on your own campaigns
Measured on connectivity, conversion and human-likeness with a dashboard
Pricing page cites a no-traction guarantee during the pilot

Scale

Quote (per minute + setup fee)

One use case at production volume
Dedicated pod from SquadStack
Deeper CRM integration

Strategic

Quote (per minute + setup fees)

Multiple use cases
Custom SLAs and executive sponsorship
Input into the shared product roadmap

• Billing is per minute, counting only the seconds the AI agent is in a live conversation. SquadStack says there are no seat or platform charges.
• The per-minute rate depends on language mix, call complexity, integration depth and scale. English-only is the cheapest option and multi-language Indic deployments cost more.
• The rate stays flat within an engagement. A one-time setup fee applies per use case, and its amount is shared after a discovery call.
• SquadStack says it returns a deployment plan and per-minute quote within two business days of receiving call volume, languages and use case.
• The pricing page does not mention GST.
• The pricing page describes the pilot as a 90-day commitment, while its FAQ says pilots run 3-8 weeks. Confirm the term with sales.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Security & compliance

SquadStack lists ISO 27001 and SOC 2 Type II on its product pages
Vendor-stated AES-256 encryption at rest and TLS 1.2+ in transit, role-based access and SSO

For Indian businesses

Operated by Squadrun Solutions Pvt Ltd, D-18, Sector 3, Noida, Uttar Pradesh
Homepage says the AI agents work in nine Indian languages
Speech model built for Hindi-English code-mixed calls on Indian telephone networks
Leads are checked against Do-Not-Disturb registrations before calling
Named Indian customers include Kotak Mahindra Bank, Flipkart, Swiggy, redBus and Delhivery

Trust, compliance & who uses SquadStack

60+ consumer brands

Customers

Certifications & compliance

ISO 27001 — Claimed by the vendor Source
SOC 2 Type II — Claimed by the vendor Source
DND / TRAI — Homepage lists DPDP and TRAI compliance; leads are scrubbed against DND Source

Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.

Customers named by the vendor

Kotak Mahindra BankFlipkartAmazonSwiggyredBusDelhivery

Is SquadStack the best choice for you?

Best choice if you are…

Banks, NBFCs and insurers running large outbound sales, onboarding or collection campaigns
Consumer internet brands that need Hindi, English and other Indian-language calling at lakhs of calls a month
Companies that want to pay per conversation minute instead of hiring and training telecallers
Teams that want DND scrubbing, call QA and conversion analytics bundled with the voice agent

Look elsewhere if you are…

Small businesses making a few hundred calls a month that just need a cloud dialer or IVR
Buyers who want a public price list and instant self-serve sign-up

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (5) · updated October 2026

Specifications

Category: Sales engagement & dialler software, AI tools, AI voice agents
Vendor: SquadStack
Headquarters: Noida, Uttar Pradesh
Founded: 2015
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

$18 per user/month · Starter, Core Calling; INR plans from ₹1,300 per user/month

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Compare all SquadStack alternatives with pricing →

SquadStack — frequently asked questions

What does SquadStack cost in India?+

SquadStack charges per minute of live AI conversation, with no seat or platform fees, plus a one-time setup fee for each use case. It does not publish a rate card. The price depends on language mix, call complexity, integration depth and volume, and English-only campaigns are the cheapest. You share your volumes and use case, and SquadStack says it sends a per-minute quote within two business days.

Is SquadStack still an outsourced telecalling service?+

SquadStack started as a managed telecalling company. It now presents itself as a voice AI platform whose AI agents place and receive calls, with live handoff to humans where needed. The website has moved to squadstack.ai, and the company behind it is Squadrun Solutions Pvt Ltd in Noida. Buyers should treat it as a managed AI calling engagement rather than a simple software subscription.

Does SquadStack have a free plan or free trial?+

No. SquadStack has no free plan or self-serve trial. The nearest option is a Pilot engagement on one use case, in which the AI is tested on your own campaigns and measured on connectivity, conversion and human-likeness. The pricing page describes the pilot as 90 days in one place and 3-8 weeks in its FAQ, so confirm the length and fees before signing.

Which languages does SquadStack support?+

SquadStack's homepage says its voice agents work in nine Indian languages, and the agent can switch language mid-call. Its Arth V2 speech-to-text model is built for Hindi, English and mixed Hinglish speech on noisy 8 kHz phone lines. The product pages do not list all nine languages, so ask for the full list and voice samples for your region before a pilot.

Is GST included in SquadStack pricing?+

SquadStack's pricing page does not mention GST at all. Because the service is billed by an Indian company, Squadrun Solutions Pvt Ltd, expect GST to be added to the per-minute charges and setup fee on your invoice. Check whether the quote you receive is inclusive or exclusive of GST, and confirm that the invoice will carry your GSTIN so you can claim input credit.

How does SquadStack compare with a cloud dialer like Exotel or Ozonetel?+

Cloud telephony tools such as Exotel or Ozonetel give your own agents numbers, IVR and a dialer, and you run the calling yourself. SquadStack supplies AI agents that hold the conversation, plus DND scrubbing, call QA and conversion analytics, and it bills per conversation minute. If you already have a trained calling team, a dialer is cheaper. If you want to automate high-volume calling, SquadStack fits better.

Is customer data safe with SquadStack?+

SquadStack lists ISO 27001 and SOC 2 Type II on its product pages, and its homepage also claims ISO 27701, DPDP and TRAI compliance. The company says it encrypts data with AES-256 at rest and TLS 1.2+ in transit, and offers role-based access and SSO. These are vendor claims, so regulated lenders should ask for the audit reports and data-retention terms during procurement.

Does SquadStack integrate with my CRM?+

SquadStack says it connects to CRMs, customer data platforms, telephony providers and data warehouses, and that its Scale plan includes deeper CRM integration. Its product pages do not name specific CRMs, however. Leads can arrive from your CRM or by manual import. Before a pilot, ask SquadStack whether it has a ready connector for your system, such as LeadSquared or Salesforce, or whether it will build one.

How long does it take to go live on SquadStack?+

SquadStack does not publish a fixed setup time. Its pricing FAQ says pilots run 3-8 weeks depending on complexity, and that each use case carries a one-time setup fee covering configuration and integration. SquadStack promises a deployment plan within two business days of receiving your call volumes, languages and use case, which gives you a project timeline before you commit.

What is SquadStack?+

SquadStack is sales engagement & dialler software by SquadStack, an Indian company from Noida. Outsourced telecalling with AI quality.

How much does SquadStack cost?+

SquadStack is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does SquadStack offer a free trial or free plan?+

SquadStack does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is SquadStack made in India?+

Yes. SquadStack is built by SquadStack, headquartered in Noida, Uttar Pradesh.

Who is SquadStack best suited for?+

SquadStack suits mid-market, enterprise buyers looking for sales engagement & dialler software with ai tools and ai voice agents.

What are the best alternatives to SquadStack?+

Popular alternatives in sales engagement & dialler software include Ozonetel CloudAgent, Knowlarity, MyOperator. Use App Advisor's compare tool to see them side by side.

How is SquadStack deployed?+

SquadStack is available as a cloud (SaaS) product, with web access.