Acefone

by Acefone · New Delhi, Delhi · Since 2016

Cloud phone system for sales and support teams.

Sales engagement & dialler softwareMade in India

Starting price: Rs 1,599/user/month; Professional, minimum 6 seats
Free trial / plan: 7-day free trial; Limited calling, on Professional and Ultra
Deployment: Cloud; Web
App Advisor rating: 4.6; transparency & India fit

What is Acefone?

Acefone is a cloud telephony and contact centre platform with offices in Pompano Beach (Florida), Snodland (UK) and Gurugram, where the India business is run under Servetel Infocomm Pvt. Ltd. Its about page dates the brand to 2019. In India the product that matters is Contact Center Studio: a browser-based call centre with IVR, queues, a lead dialler, call recording and CRM connectors, aimed at sales and support teams of roughly five agents and up.

Pricing is unusually clear for this category. The India tab of the pricing page shows Professional at Rs 1,599 per user per month with a six-seat minimum and Ultra at Rs 1,999 per user per month with a five-seat minimum, both with unlimited calling within India and one DID. So the real entry cost for Professional is about Rs 9,594 a month before tax, not the per-seat figure. Enterprise is quoted. A 7-day trial with limited calling is offered on both self-serve plans, and monthly or annual billing is available.

What it does well: Indian CRMs are covered (LeadSquared, Kapture, Meritto, Zoho, Freshworks), toll-free minute bundles are priced openly from Rs 4,500 for 3,000 minutes, and WhatsApp can be bolted on at Rs 200 per seat. Ultra adds 24x7 phone support, six months of recording retention, unlimited SMS/email and a 1:1 dial ratio, which is the plan most outbound sales teams will want.

Where it falls short: the pricing page does not say whether GST is included, plan-level availability of security items such as SSO and IP whitelisting is unclear, and add-ons (extra DIDs, mobile CLI, advanced security, longer recording retention) quickly push the per-seat cost up. The mobile app has very few public ratings. If you have fewer than five agents, a lighter virtual-number product will be cheaper than paying for six Professional seats.

What works well

+India prices are published openly: Rs 1,599 (Professional) and Rs 1,999 (Ultra) per user per month
+Unlimited calling within India is included on both self-serve contact centre plans
+Native connectors for Indian CRMs such as LeadSquared, Kapture and Meritto alongside Salesforce and HubSpot
+Toll-free minute bundles are listed with per-minute overage, from Rs 1.25 to Rs 1.6
+Ultra plan includes 24x7 phone support, up to three onboarding sessions and unlimited SMS/email
+Call recordings and reports can be pushed to your own AWS S3 or SFTP storage
+KYC for number activation is said to take only a handful of hours

What to watch out for

−Seat minimums (six on Professional, five on Ultra) make it costly for very small teams
−The pricing page does not state whether the listed prices include 18% GST
−Professional has no dialler ratio and only 16x5 phone support with three months of recording
−Several useful items are paid add-ons, such as advanced security at Rs 500 per seat per month
−The AceConnect iOS app had only 9 ratings when checked, so mobile feedback is thin
−No security certifications such as ISO 27001 are named on the about or features pages

Best suited for: Indian inside-sales teams of 5-50 agents running outbound campaigns from LeadSquared, Zoho or Salesforce · Support desks that need a toll-free number with IVR, queues and callbacks · Education and healthcare businesses already on Meritto or Kapture that want built-in click-to-call · Companies wanting a WhatsApp channel alongside voice in one agent console

Acefone at a glance

Analysing Acefone — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Acefone features

Researched from Acefone's official product pages · updated October 2026.

Call handling

Automatic call distribution and ring groups
Warm and blind call transfer
Click to call and call conferencing
Call flipping and call twinning across devices
Missed call alerts and call notes on contact profiles

Customer experience

Multi-level IVR and auto-attendant
Sticky agent and time-based routing
Call queues and scheduled callbacks
Text-to-speech greetings and custom hold music
Number porting and caller ID management

Dialler and campaigns

Campaign management and lead lists
Bulk lead upload and disposition lists
Skill-based dialling and agent scripts
DND lead handling and webforms

Supervision and reports

Call detail records and real-time dialler report
Call whisper, barge and silent monitoring
Agent performance and break summary reports
Scheduled email reports and delivery to AWS S3/SFTP

Messaging and AI

SMS with templates and bulk sending
Voicemail to email
AI Voice Agents for automated conversations
Xtract speech analytics

AI capabilities

AI Voice Agents automate inbound and outbound conversations
Xtract speech analytics turns calls into action points for agents
Voice Stream offers two-way audio streaming for external AI bots

Acefone pricing (INR)

Source

Every edition as published by the vendor · free trial: 7-day free trial with limited calling. Prices exclude GST unless stated. Full Acefone pricing breakdown

Professional

Rs 1,599

per user per month, minimum 6 seats

Inbound contact centre with manual outbound calling
Unlimited calling within India and 1 standard DID
3 months call recording, up to 500 SMS/email
24x7 chat support, 16x5 call support, 1 onboarding session

Ultra

Rs 1,999

per user per month, minimum 5 seats

Full contact centre with 1:1 dial ratio
Unlimited calling within India and 1 standard DID
6 months call recording, unlimited SMS/email, custom roles
24x7 chat and call support, up to 3 onboarding sessions

Enterprise

Custom quote

High-volume deployments
Custom infrastructure and SLAs
Security and compliance requirements handled by sales

Other pricing options & add-ons

WhatsApp
Rs 200/seat/month
Additional DID
Rs 100/month
Additional VMN/TFN
Rs 500/month
Mobile CLI
Rs 500/month
Advanced platform security
Rs 500/seat/month
Recording retention 12+ months
Rs 100/seat/month
Additional channels
Sold in multiples of 2
Rs 600/channel
Toll-free minutes
3,000 to 50,000 minutes; overage Rs 1.25-1.6 per minute
Rs 4,500 to Rs 60,000/month

• Monthly and annual billing are offered; limited-period discounts are mentioned in the FAQ.
• GST treatment is not stated on the pricing page.
• Other regions (USA/Canada, UK, Australia, UAE) are listed with separate pricing.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Zoho
Salesforce
Microsoft Dynamics 365
HubSpot
Freshworks
Freshdesk
Zendesk
Bitrix24
LeadSquared
Kapture
Meritto
Microsoft Teams
Google Workspace
Convin

Security & compliance

Role-based data access and two-factor authentication
IP whitelisting and toll-fraud protection on SIP trunking
Sensitive information masking and agent OTP login listed on the pricing page
Option to store call recordings on your own AWS or SFTP

For Indian businesses

India business is run by Servetel Infocomm Pvt. Ltd. from Gurugram, Haryana
India plans are priced in INR with unlimited calling within India
Toll-free India numbers: 1800-121-7777 for sales and 1800-120-2217 for support
Integrates with Indian CRMs LeadSquared, Kapture and Meritto
Separate India console at console.acefone.in; number KYC is completed in hours

Mobile apps

iOS app

AceConnect by Acefone combines PSTN/VoIP calling, video meetings, messaging and WhatsApp in one app; a Chrome softphone extension and a Gmail/Calendar add-on also exist.

What reviewers say about Acefone

Scores published on independent review sites — follow the links for the full reviews.

Apple App Store

3.9/5

9 reviews

Read reviews

Support, resources & partner network

Support & learning

24x7 chat support on all plans
24x7 phone support on Ultra, 16x5 on Professional
24x7x365 email support
Knowledge base, videos and API documentation

Pricing Features Integrations About

Trust, compliance & who uses Acefone

2019

In business since

Is Acefone the best choice for you?

Best choice if you are…

Indian inside-sales teams of 5-50 agents running outbound campaigns from LeadSquared, Zoho or Salesforce
Support desks that need a toll-free number with IVR, queues and callbacks
Education and healthcare businesses already on Meritto or Kapture that want built-in click-to-call
Companies wanting a WhatsApp channel alongside voice in one agent console

Look elsewhere if you are…

Solo founders or teams under five users, who will pay for unused minimum seats
Buyers who require documented ISO or SOC certifications before signing a telephony vendor

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (5) · updated October 2026

Acefone screenshots

Specifications

Category: Sales engagement & dialler software
Vendor: Acefone
Headquarters: New Delhi, Delhi
Founded: 2016
Pricing model: Subscription
Starting price: Rs 1,599/user/month · Professional, minimum 6 seats
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: Yes

Free plan

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Acefone — frequently asked questions

How much does Acefone cost in India?+

Acefone Contact Center Studio costs Rs 1,599 per user per month on the Professional plan, with a minimum of six seats, and Rs 1,999 per user per month on Ultra, with a minimum of five seats. That puts the smallest Professional account at about Rs 9,594 a month. Enterprise pricing is quoted by sales, and add-ons such as WhatsApp or extra DIDs cost extra.

Do Acefone prices include GST?+

Acefone's India pricing page lists prices in rupees but does not say whether GST is included. Software services in India normally attract 18% GST, so budget for it on top of the listed per-seat price and ask Acefone's sales team for a written quote that shows the tax line before you sign an annual plan.

Does Acefone have a free trial or free plan?+

Acefone has no free plan for its contact centre product. Both the Professional and Ultra plans come with a 7-day free trial, but calling is limited during the trial. That is enough to test IVR flows, CRM click-to-call and reports. The trial is not meant for running a real campaign at full volume.

What is the difference between Acefone Professional and Ultra?+

Acefone Professional is built for inbound calling with manual outbound dialling. It keeps recordings for three months and offers 16x5 phone support. Ultra adds a 1:1 dial ratio, six months of recordings, unlimited SMS and email, custom roles, 24x7 phone support and up to three onboarding sessions. Ultra costs Rs 400 more per seat.

Which CRMs does Acefone integrate with?+

Acefone lists integrations with Zoho, Salesforce, HubSpot, Microsoft Dynamics 365, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture and Meritto, plus Microsoft Teams and Google Workspace. Webhooks and APIs are available for anything else, with a standard rate limit of five requests per second.

Does Acefone have a mobile app?+

Yes. AceConnect by Acefone is available on Android and iPhone and combines calling, video meetings, messaging and WhatsApp conversations. When checked, the iOS listing had a 3.9 rating from only 9 ratings, so there is little public feedback yet. Acefone also offers a Chrome softphone extension and a Gmail add-on.

Can I get a toll-free number with Acefone?+

Yes. Acefone sells toll-free numbers for inbound calls as an add-on, with minute bundles published on its pricing page. The bundles start at Rs 4,500 a month for 3,000 minutes and go up to Rs 60,000 for 50,000 minutes, with overage between Rs 1.25 and Rs 1.6 per minute. An additional VMN or TFN costs Rs 500 a month.

How long does it take to set up Acefone?+

Acefone says number KYC takes only a handful of hours. Once that is done, a small team can configure IVR, queues and CRM click-to-call in a day or two. Professional includes one onboarding session and Ultra includes up to three. Complex dialler campaigns and CRM field mapping usually need extra time with the onboarding team.

Is Acefone secure?+

Acefone offers role-based access, two-factor authentication, agent OTP login, IP whitelisting, toll-fraud protection on SIP and masking of sensitive information. Recordings can be stored in your own AWS or SFTP storage. Advanced platform security is a Rs 500 per seat add-on. Its pages do not name ISO 27001 or SOC 2 certifications.

Acefone vs Exotel: which is better?+

Acefone suits teams that want a seat-priced contact centre with an agent console, a dialler and CRM connectors at a published price of Rs 1,599-1,999 per seat. Exotel is generally chosen for API-led, usage-based telephony. If your agents work all day in one console, Acefone's seat model is easier to budget. For automated calling at scale, compare Exotel's usage pricing.

How much does Acefone cost?+

Acefone publishes its plans at https://www.acefone.com/pricing/contact-center/. Check that page for current prices, as plans change.

Does Acefone have a free trial?+

Yes. Acefone's official site offers a free trial.

Does Acefone have a mobile app?+

Yes. Acefone's official website links to its Android and iOS app.

What is Acefone?+

Acefone is sales engagement & dialler software by Acefone, an Indian company from New Delhi. Cloud phone system for sales and support teams.

How much does Acefone cost?+

Acefone publishes: Rs 1,599/user/month · Professional, minimum 6 seats. Confirm current plans and taxes on the official pricing page.

Does Acefone offer a free trial or free plan?+

App Advisor's listing records a free trial for Acefone. Confirm the current trial terms on Acefone's official site.

Is Acefone made in India?+

Yes. Acefone is built by Acefone, headquartered in New Delhi, Delhi.

Who is Acefone best suited for?+

Acefone suits small business, smb, mid-market buyers looking for sales engagement & dialler software.

What are the best alternatives to Acefone?+

Popular alternatives in sales engagement & dialler software include Ozonetel CloudAgent, Knowlarity, MyOperator. Use App Advisor's compare tool to see them side by side.

How is Acefone deployed?+

Acefone is available as a cloud (SaaS) product, with web access.