Knowlarity

by Knowlarity (Gupshup) · Gurugram, Haryana · Since 2009

Cloud telephony, IVR and virtual numbers.

Sales engagement & dialler softwareRecommendedMade in India

Starting price: From Rs 1,999/month; Cloud contact center, inbound
Free trial / plan: Free trial; Free trial offered; terms not published
Deployment: Cloud; Web
App Advisor rating: 4.7; transparency & India fit

What is Knowlarity?

Knowlarity Communications is a Gurugram-based cloud telephony provider and part of Gupshup since 2022. It offers a cloud contact center, virtual numbers, IVR, toll-free and missed-call numbers, number masking, lead management, SMS, the WhatsApp Business API and AI speech analytics. SuperReceptionist is its call management app, used for live call tracking, barge, whisper and agent availability.

Knowlarity publishes INR pricing for each product. Contact center plans cost ₹1,999 to ₹3,499 per month, toll-free plans ₹21,000 to ₹46,200 per year, and prepaid virtual number plans ₹16,800 to ₹60,000 per year. All India calling uses a 30-second pulse.

What works well

+Published INR prices for each product (contact center, toll-free, virtual number, missed call, lead management)
+Contact center plans from Rs 1,999/month
+All India one pricing with a 30-second calling pulse
+Missed-call plan includes 2 lakh free missed calls a month
+Backed by Gupshup, so voice and messaging come from one group

What to watch out for

−Pricing is split across many products, so estimating a full bill takes work
−Some plans need a minimum 1-year term with quarterly advance payment
−Outbound dialer (OBD) pricing is not published
−SuperReceptionist is not priced as a separate named plan

Best suited for: Indian businesses needing a toll-free, missed-call or virtual number · Sales and support teams wanting a per-agent cloud contact center · Marketplaces and delivery businesses needing number masking

AI analysis of Knowlarity

Analysing Knowlarity — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Knowlarity features

Researched from Knowlarity's official product pages · updated September 2026.

Voice

Cloud contact center
Virtual numbers
IVR
Toll-free numbers
Missed-call numbers
Number masking
Click to call
Softphone with WebRTC & MPLS
Automated outbound calling
Truecaller and Google verified calling

SuperReceptionist

Live call tracking
Barge, whisper and snoop-in
Real-time agent availability
Mobile app

Messaging & AI

Promotional and transactional SMS
WhatsApp Business API
Speech analytics
Text to speech
Chatbot/voicebot
Lead management (Tentacle)

AI capabilities

Speech analytics
Text to speech
ChatBot/VoiceBot

Knowlarity pricing (INR)

Source

Every edition as published by the vendor · free trial: Free trial offered (terms not published). Prices exclude GST unless stated. Full Knowlarity pricing breakdown

Cloud Contact Center — Inbound

Rs 1,999/month

Monthly

Inbound & contact center

Cloud Contact Center — Inbound & Outbound

Rs 2,999/month

Monthly

Inbound & outbound contact center

Cloud Contact Center — with Lead Management

Rs 3,499/month

Monthly

Inbound & outbound contact center
Lead management (Tentacle)

Toll Free — Basic

Rs 21,000/year

Yearly

500 free incoming minutes/month
400 free outgoing minutes/month
Incoming Rs 1.05/minute
Outgoing 70p/30 sec

Toll Free — Advance

Rs 28,800/year

Yearly

500 free incoming minutes/month
1,200 free outgoing minutes/month
Incoming Rs 1.05/minute
Outgoing 30p/30 sec

Toll Free — Premium

Rs 46,200/year

Yearly

500 free incoming minutes/month
5,000 free outgoing minutes/month
Incoming Rs 1.05/minute
Outgoing 20p/30 sec

Prepaid — Advance

Rs 16,800/year

Yearly

1 virtual number
5 users (forwarding numbers)
10 channels
1,200 free minutes/month
30p/30 sec
3-month call recording

Prepaid — Premium

Rs 34,200/year

Yearly

1 virtual number
10 users
20 channels
5,000 free minutes/month
20p/30 sec
12-month call recording

Prepaid — Premium Plus

Rs 60,000/year

Yearly

1 virtual number
20 users
40 channels
10,000 free minutes/month
20p/30 sec
12-month call recording

Automatic Outbound Dialer (OBD)

Contact sales

Progressive and predictive dialing
Call dispositions
Agent and call metrics insights

Other pricing options & add-ons

Softphone (WebRTC)
10 agents; unlimited inbound + paid outbound / unlimited inbound + outbound
1,499 / 1,999 per agent/month
Softphone (MPLS)
Unlimited inbound / unlimited inbound + outbound
INR 1,999 / 2,999 per agent/month
Virtual number / number masking
10,000 / 23,000 / 65,000 free minutes; 20p/30 sec per leg
Rs 10,000 / 20,000 / 50,000 per month
Asset rental
DID Rs 100, virtual number Rs 100, CLI Rs 1,000 per month
Missed call
2 lakh free missed calls/month; 3p per extra missed call; 16p per SMS; 5p per email
Rs 5,000/month per number
Lead management
Up to 30 / 31–50 / 51+ users
Rs 1,300 / 1,050 / 900 per user/month

• All India one pricing with a 30-second calling pulse; customised plans available
• Some plans state a minimum 1-year term with quarterly advance payment and no reselling
• GST treatment is not stated on the pricing page
• Prices were read from the page data of knowlarity.com/pricing/voice

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Integrates with leading CRMs (vendor claim)

For Indian businesses

Prices in INR (Rs)
Sales 1800-1020-340; support 1800-419-0333
Part of Gupshup since 2022

Is Knowlarity the best choice for you?

Best choice if you are…

Indian businesses needing a toll-free, missed-call or virtual number
Sales and support teams wanting a per-agent cloud contact center
Marketplaces and delivery businesses needing number masking

Look elsewhere if you are…

Teams wanting one bundled calls-plus-WhatsApp plan — compare MyOperator
Developers who mainly need SMS/OTP APIs — compare Exotel

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (4) · updated September 2026

Specifications

Category: Sales engagement & dialler software
Vendor: Knowlarity (Gupshup)
Headquarters: Gurugram, Haryana
Founded: 2009
Pricing model: Subscription
Starting price: ₹1,999/mo
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: Yes

Free plan

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Knowlarity — frequently asked questions

What is Knowlarity SuperReceptionist?+

SuperReceptionist is Knowlarity's call management app and dashboard. With it you can monitor live customer calls, barge, whisper or snoop in, and track agent availability on one screen. Knowlarity does not publish a separate SuperReceptionist price; its features come with Knowlarity's voice plans.

What is Knowlarity pricing?+

Knowlarity prices each product separately. Cloud contact center plans cost Rs 1,999, 2,999 and 3,499 per month. Toll-free plans cost Rs 21,000, 28,800 and 46,200 per year. Prepaid virtual number plans cost Rs 16,800, 34,200 and 60,000 per year. Missed-call numbers cost Rs 5,000/month.

Is Knowlarity part of Gupshup?+

Yes. Knowlarity's own site says it is now part of Gupshup, and the acquisition was announced in February 2022.

How much does a toll-free number cost with Knowlarity?+

Basic costs Rs 21,000/year, Advance Rs 28,800/year and Premium Rs 46,200/year. Each includes 500 free incoming minutes a month. Extra incoming minutes cost Rs 1.05/minute, and free outgoing minutes rise with each plan.

What does Knowlarity's missed call service cost?+

Rs 5,000/month per number, including 2 lakh free missed calls a month. Each missed call beyond that costs 3 paise, SMS costs 16 paise and email costs 5 paise.

Does Knowlarity offer a free trial?+

Yes, Knowlarity's site offers a free trial, but it does not publish how long it lasts or what it includes.

Knowlarity vs MyOperator for a small business?+

Knowlarity sells each product on its own, starting at Rs 1,999/month for a contact center. MyOperator bundles calling and WhatsApp for 10 users from ₹5,000/month, billed yearly. Knowlarity suits you if you need one product, such as a toll-free number. MyOperator suits you if you want calls and WhatsApp together.

What is Knowlarity?+

Knowlarity is sales engagement & dialler software by Knowlarity (Gupshup), an Indian company from Gurugram. Cloud telephony, IVR and virtual numbers.

How much does Knowlarity cost?+

Knowlarity starts at about ₹1,999 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.

Does Knowlarity offer a free trial or free plan?+

Knowlarity typically offers a free trial before you commit to a paid plan.

Is Knowlarity made in India?+

Yes. Knowlarity is built by Knowlarity (Gupshup), headquartered in Gurugram, Haryana.

Who is Knowlarity best suited for?+

Knowlarity suits small business, smb, mid-market buyers looking for sales engagement & dialler software.

What are the best alternatives to Knowlarity?+

Popular alternatives in sales engagement & dialler software include Ozonetel CloudAgent, MyOperator, Servetel. Use App Advisor's compare tool to see them side by side.

How is Knowlarity deployed?+

Knowlarity is available as a cloud (SaaS) product, with web access.