Ozonetel CloudAgent

by Ozonetel · Hyderabad, Telangana · Since 2007

Cloud contact centre and dialler for sales and support.

Sales engagement & dialler softwareRecommendedMade in India

Starting price: Price on request; Ozonetel does not publish CloudAgent prices
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.7; transparency & India fit

What is Ozonetel CloudAgent?

Ozonetel CloudAgent is a Hyderabad-built cloud contact centre platform for inbound and outbound sales and support teams. It offers multi-channel ACD across voice, email, SMS, WhatsApp and social, five dialer modes, a low-code IVR and ready-made CRM integrations.

Ozonetel does not publish CloudAgent prices for India. Its pricing page lists CA Lite and CloudAgent with a Request pricing button, and the CloudAgent page advertises a 21-day free trial.

What works well

+Five dialer modes including predictive, power and preview
+Ready-made integrations with Zoho, Salesforce, HubSpot, Freshdesk, Zendesk and LeadSquared
+Omnichannel routing across voice, SMS, WhatsApp, email and social
+AI voice bots, agent assist and automated call-quality audits
+Vendor lists SOC 2, PCI-DSS, ISO 27001 and HIPAA compliance
+21-day free trial

What to watch out for

−No published prices; you must request a quote
−Telephony and call charges are not disclosed on the pricing page

Best suited for: Indian call centres running outbound sales dialing · Support teams needing IVR, queues and CRM-linked call logging

Ozonetel CloudAgent: quick answers

The questions people most often search for, answered from Ozonetel CloudAgent's own pages.

What is Ozonetel pricing?: Ozonetel says CloudAgent pricing starts at $25 per agent, with a minimum of 3 agents, and that a plan comparable to Talkdesk's entry plan starts at $45. It does not publish a full rate card; get a quote for India rupee pricing.
What is Ozonetel CloudAgent?: CloudAgent is Ozonetel's cloud contact-centre software. Ozonetel lists dialers and APIs among its capabilities and says it integrates with any CRM.
Does Ozonetel offer support on all plans?: Ozonetel states it provides 24x7 support for all clients and packages.
Is 'Ozontel' the same company?: Yes, 'Ozontel' is a common misspelling. The company is Ozonetel and its contact-centre product is CloudAgent.

Sources:ozonetel.com

Ozonetel CloudAgent at a glance

Analysing Ozonetel CloudAgent — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Ozonetel CloudAgent features

Researched from Ozonetel CloudAgent's official product pages · updated September 2026.

Inbound

Multi-channel ACD (voice, email, SMS, social media)
Low-code IVR with self-service
Smart, circle- and time-based routing
Queue management with fallbacks

Outbound

Five dialer modes incl. predictive, power and preview
Advanced retry configuration
Multi-campaign management

Analytics

Real-time dashboards
Live and scheduled reports
Call recordings
Speech analytics

AI capabilities

ChatGPT-powered voice bots
Real-time agent assist
Automated call quality audits

Ozonetel CloudAgent pricing (INR)

Source

Every edition as published by the vendor · free trial: 21-day free trial. Prices exclude GST unless stated. Full Ozonetel CloudAgent pricing breakdown

CA Lite

Contact sales

Free DID
Auto attendant
Holiday configuration
Extensions
Missed call alerts
CRM integration
Click-to-call
Call reports

CloudAgent

Contact sales

Advanced IVR
Multi-campaigns
Live and scheduled reports
Multi-mode dialer
Call recordings
CRM integrations
Omnichannel routing
Real-time dashboards

• Ozonetel's pricing page says listed prices apply only to North America and other regions must contact sales
• Per-agent and per-minute rates for India are not published

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Zoho
Salesforce
HubSpot
Freshdesk
Zendesk
LeadSquared

Security & compliance

SOC 2
PCI-DSS
ISO 27001
HIPAA (vendor claims)

Trust, compliance & who uses Ozonetel CloudAgent

Customers named by the vendor

2,500+ brands (vendor claim)

Is Ozonetel CloudAgent the best choice for you?

Best choice if you are…

Indian call centres running outbound sales dialing
Support teams needing IVR, queues and CRM-linked call logging

Look elsewhere if you are…

Teams that want self-serve published pricing before talking to sales

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (2) · updated September 2026

Ozonetel CloudAgent screenshots

Specifications

Category: Sales engagement & dialler software
Vendor: Ozonetel
Headquarters: Hyderabad, Telangana
Founded: 2007
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: Yes

Free plan

View

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Compare all Ozonetel CloudAgent alternatives with pricing →

Ozonetel CloudAgent — frequently asked questions

What is Ozonetel pricing?+

Ozonetel says CloudAgent pricing starts at $25 per agent, with a minimum of 3 agents, and that a plan comparable to Talkdesk's entry plan starts at $45. It does not publish a full rate card; get a quote for India rupee pricing.

What is Ozonetel CloudAgent?+

CloudAgent is Ozonetel's cloud contact-centre software. Ozonetel lists dialers and APIs among its capabilities and says it integrates with any CRM.

Does Ozonetel offer support on all plans?+

Ozonetel states it provides 24x7 support for all clients and packages.

Is 'Ozontel' the same company?+

Yes, 'Ozontel' is a common misspelling. The company is Ozonetel and its contact-centre product is CloudAgent.

What is Ozonetel CloudAgent pricing?+

Ozonetel does not publish CloudAgent prices. Its pricing page lists CA Lite and CloudAgent plans with a Request pricing button, so you need a quote from sales.

What is the difference between CA Lite and CloudAgent?+

CA Lite covers basics such as a free DID, auto attendant, extensions, missed-call alerts and click-to-call. CloudAgent adds advanced IVR, multi-campaigns, a multi-mode dialer, omnichannel routing and real-time dashboards.

Does Ozonetel offer a free trial?+

Yes. Ozonetel advertises a 21-day free trial of CloudAgent.

Is Ozonetel CloudAgent good call center software for India?+

CloudAgent is built by Hyderabad-based Ozonetel. It offers inbound ACD, five outbound dialer modes, IVR, CRM integrations and omnichannel routing. Ozonetel says 2,500+ brands use it.

Which CRMs does CloudAgent integrate with?+

Ozonetel lists ready-made integrations with Zoho, Salesforce, HubSpot, Freshdesk, Zendesk and LeadSquared, with auto call logging and click-to-call.

Is Ozonetel CloudAgent secure?+

Ozonetel states that CloudAgent is SOC 2, PCI-DSS, ISO 27001 and HIPAA compliant.

What is Ozonetel CloudAgent?+

Ozonetel CloudAgent is sales engagement & dialler software by Ozonetel, an Indian company from Hyderabad. Cloud contact centre and dialler for sales and support.

How much does Ozonetel CloudAgent cost?+

Ozonetel CloudAgent is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Ozonetel CloudAgent offer a free trial or free plan?+

App Advisor's listing records a free trial for Ozonetel CloudAgent. Confirm the current trial terms on Ozonetel's official site.

Is Ozonetel CloudAgent made in India?+

Yes. Ozonetel CloudAgent is built by Ozonetel, headquartered in Hyderabad, Telangana.

Who is Ozonetel CloudAgent best suited for?+

Ozonetel CloudAgent suits small business, smb, mid-market buyers looking for sales engagement & dialler software.

What are the best alternatives to Ozonetel CloudAgent?+

Popular alternatives in sales engagement & dialler software include Knowlarity, MyOperator, Servetel. Use App Advisor's compare tool to see them side by side.

How is Ozonetel CloudAgent deployed?+

Ozonetel CloudAgent is available as a cloud (SaaS) product, with web access.