RecommendedMade in India
Starts at
₹1,999/mo
Ozonetel CloudAgent
by Ozonetel · Hyderabad, Telangana · Since 2007
Cloud contact centre and dialler for sales and support.
- Starting price
- Price on request
- Ozonetel does not publish CloudAgent prices
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.7
- transparency & India fit
What is Ozonetel CloudAgent?
Ozonetel CloudAgent is a Hyderabad-built cloud contact centre platform for inbound and outbound sales and support teams. It offers multi-channel ACD across voice, email, SMS, WhatsApp and social, five dialer modes, a low-code IVR and ready-made CRM integrations.
Ozonetel does not publish CloudAgent prices for India. Its pricing page lists CA Lite and CloudAgent with a Request pricing button, and the CloudAgent page advertises a 21-day free trial.
What works well
- +Five dialer modes including predictive, power and preview
- +Ready-made integrations with Zoho, Salesforce, HubSpot, Freshdesk, Zendesk and LeadSquared
- +Omnichannel routing across voice, SMS, WhatsApp, email and social
- +AI voice bots, agent assist and automated call-quality audits
- +Vendor lists SOC 2, PCI-DSS, ISO 27001 and HIPAA compliance
- +21-day free trial
What to watch out for
- −No published prices; you must request a quote
- −Telephony and call charges are not disclosed on the pricing page
Best suited for: Indian call centres running outbound sales dialing · Support teams needing IVR, queues and CRM-linked call logging
AI analysis of Ozonetel CloudAgent
Analysing Ozonetel CloudAgent — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Ozonetel CloudAgent features
Researched from Ozonetel CloudAgent's official product pages · updated September 2026.
Inbound
- Multi-channel ACD (voice, email, SMS, social media)
- Low-code IVR with self-service
- Smart, circle- and time-based routing
- Queue management with fallbacks
Outbound
- Five dialer modes incl. predictive, power and preview
- Advanced retry configuration
- Multi-campaign management
Analytics
- Real-time dashboards
- Live and scheduled reports
- Call recordings
- Speech analytics
AI capabilities
- ChatGPT-powered voice bots
- Real-time agent assist
- Automated call quality audits
Ozonetel CloudAgent pricing (INR)
SourceEvery edition as published by the vendor · free trial: 21-day free trial. Prices exclude GST unless stated. Full Ozonetel CloudAgent pricing breakdown
CA Lite
Contact sales
- Free DID
- Auto attendant
- Holiday configuration
- Extensions
- Missed call alerts
- CRM integration
- Click-to-call
- Call reports
CloudAgent
Contact sales
- Advanced IVR
- Multi-campaigns
- Live and scheduled reports
- Multi-mode dialer
- Call recordings
- CRM integrations
- Omnichannel routing
- Real-time dashboards
- • Ozonetel's pricing page says listed prices apply only to North America and other regions must contact sales
- • Per-agent and per-minute rates for India are not published
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Zoho
- Salesforce
- HubSpot
- Freshdesk
- Zendesk
- LeadSquared
Security & compliance
- SOC 2
- PCI-DSS
- ISO 27001
- HIPAA (vendor claims)
Trust, compliance & who uses Ozonetel CloudAgent
Customers named by the vendor
2,500+ brands (vendor claim)
Is Ozonetel CloudAgent the best choice for you?
Best choice if you are…
- Indian call centres running outbound sales dialing
- Support teams needing IVR, queues and CRM-linked call logging
Look elsewhere if you are…
- Teams that want self-serve published pricing before talking to sales
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (2) · updated September 2026
Ozonetel CloudAgent screenshots
Specifications
- Category
- Sales engagement & dialler software
- Vendor
- Ozonetel
- Headquarters
- Hyderabad, Telangana
- Founded
- 2007
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
More software like Ozonetel CloudAgent
Alternatives, the same vendor's other products and India-first picks.
Ozonetel CloudAgent vs KnowlarityOzonetel CloudAgent vs MyOperatorOzonetel CloudAgent vs ServetelOzonetel CloudAgent vs AcefoneOzonetel CloudAgent vs CallHippo
Compare all Ozonetel CloudAgent alternatives with pricing →Ozonetel CloudAgent — frequently asked questions
What is Ozonetel CloudAgent pricing?+
Ozonetel does not publish CloudAgent prices. Its pricing page lists CA Lite and CloudAgent plans with a Request pricing button, so you need a quote from sales.
What is the difference between CA Lite and CloudAgent?+
CA Lite covers basics such as a free DID, auto attendant, extensions, missed-call alerts and click-to-call. CloudAgent adds advanced IVR, multi-campaigns, a multi-mode dialer, omnichannel routing and real-time dashboards.
Does Ozonetel offer a free trial?+
Yes. Ozonetel advertises a 21-day free trial of CloudAgent.
Is Ozonetel CloudAgent good call center software for India?+
CloudAgent is built by Hyderabad-based Ozonetel. It offers inbound ACD, five outbound dialer modes, IVR, CRM integrations and omnichannel routing. Ozonetel says 2,500+ brands use it.
Which CRMs does CloudAgent integrate with?+
Ozonetel lists ready-made integrations with Zoho, Salesforce, HubSpot, Freshdesk, Zendesk and LeadSquared, with auto call logging and click-to-call.
Is Ozonetel CloudAgent secure?+
Ozonetel states that CloudAgent is SOC 2, PCI-DSS, ISO 27001 and HIPAA compliant.
What is Ozonetel CloudAgent?+
Ozonetel CloudAgent is sales engagement & dialler software by Ozonetel, an Indian company from Hyderabad. Cloud contact centre and dialler for sales and support.
How much does Ozonetel CloudAgent cost?+
Ozonetel CloudAgent does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Ozonetel CloudAgent offer a free trial or free plan?+
Ozonetel CloudAgent typically offers a free trial before you commit to a paid plan.
Is Ozonetel CloudAgent made in India?+
Yes. Ozonetel CloudAgent is built by Ozonetel, headquartered in Hyderabad, Telangana.
Who is Ozonetel CloudAgent best suited for?+
Ozonetel CloudAgent suits small business, smb, mid-market buyers looking for sales engagement & dialler software.
What are the best alternatives to Ozonetel CloudAgent?+
Popular alternatives in sales engagement & dialler software include Knowlarity, MyOperator, Servetel. Use App Advisor's compare tool to see them side by side.
How is Ozonetel CloudAgent deployed?+
Ozonetel CloudAgent is available as a cloud (SaaS) product, with web access.
Guides that mention Ozonetel CloudAgent
SuperReceptionist by Knowlarity: IVR & Virtual NumbersWhat SuperReceptionist from Knowlarity does for Indian businesses — virtual numbers, IVR and call routing, call recording and tracking, CRM integration, pricing structure, and how it compares with MyOperator, Exotel and Servetel.Exotel Pricing in India (2026): Plans & Call CostsHow Exotel is priced for Indian businesses — platform plans versus usage, voice and SMS per-minute and per-message costs, number rental, API and contact-centre products, and how it compares with MyOperator, Knowlarity and Ozonetel.MyOperator vs Knowlarity vs Exotel: Pricing 2026MyOperator vs Knowlarity vs Exotel, plus Ozonetel, Gallabox and Corefactors: official 2026 prices, what's included and which gives an Indian SMB better value.
About Ozonetel
Ozonetel · Hyderabad, Telangana · Founded 2007 · 4 products in our catalogue · Indian company
Get an instant demo