RecommendedFeatured
Starts at
Free plan
- Starting price
- $24.17/mo
- Starter plan billed annually, 100 billable conversations; annual billing is stated as '2 months free'
- Free trial / plan
- Free plan: $0/mo with 50 billable conversations/mo, 50 one-off lifetime Lyro AI conversations and 100 Flows visitors reached
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.4
- transparency & India fit
What is Tidio?
Tidio is a live chat and chatbot platform aimed at small businesses and online stores, with its Lyro AI agent as the headline automation feature.
Pricing is based on billable conversations per month rather than agent seats, with Lyro AI conversations and Flows metered separately.
A permanently free tier exists, capped at 50 billable conversations a month.
What works well
- +A permanently free plan with a real (if small) conversation allowance and 50 free Lyro AI conversations.
- +Conversation-based rather than seat-based pricing, so team size does not drive cost.
- +Low entry price at $24.17/mo annually.
- +Premium offers a pay-per-resolution AI billing model for buyers who prefer outcome pricing.
What to watch out for
- −Three separate meters (billable conversations, Lyro AI conversations, Flows visitors) make the bill complex to forecast.
- −Lyro and Flows are add-ons on top of the plan price, so the headline figure understates real cost.
- −The Free plan's Lyro allowance is a one-off lifetime 50, not monthly.
- −Big jump to Plus at 'starts at $300/mo + monthly usage'.
- −SSO and compliance features sit on the undisclosed-price Premium tier.
Best suited for: Small online stores and SMBs wanting chat plus AI without per-seat costs · Teams that want a free tier to start and can grow into metered plans · Businesses wanting a visual chatbot flow builder alongside live chat
AI analysis of Tidio
Analysing Tidio — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Tidio features
Researched from Tidio's official product pages · updated September 2026.
Live chat
- Website chat widget
- Billable-conversation based plans
- Multichannel inbox
Automation
- Flows visual chatbot builder (metered by visitors reached)
- Macros (Growth and above)
- Automatic assignment (Growth and above)
AI
- Lyro AI Agent, metered by AI conversations
- 50 free Lyro conversations on the Free plan (one-off, lifetime)
- Pay-per-resolution billing option on Premium
Analytics
- Advanced analytics (Growth and above)
Administration & security
- SSO (Premium)
- Compliance features (Premium)
- Managed service and Slack support (Premium)
- Dedicated Success Manager (Plus and above)
AI capabilities
- Lyro is Tidio's AI agent, metered by AI conversation volume and sold as an add-on starting at $32.50/mo from 50 conversations.
- The Free plan includes 50 Lyro AI conversations as a one-off lifetime allowance, not a monthly one.
- Starter includes 50 Lyro AI conversations.
- Vendor-stated on the Premium tier: a 'Guaranteed 50% Lyro AI resolution rate' and a pay-per-resolution billing option. The per-resolution rate is not published.
Tidio pricing (USD)
SourceEvery edition as published by the vendor · free trial: 7 days. Prices exclude GST unless stated. Full Tidio pricing breakdown
Free
$0
per month
- 50 billable conversations/mo
- 50 Lyro AI conversations (one-off, lifetime free)
- 100 Flows visitors reached
Starter
$24.17
per month billed annually
- 100 billable conversations
- 50 Lyro AI conversations included
Growth
Starts at $49.17
per month billed annually
- From 250 billable conversations
- Advanced analytics
- Automatic assignment
- Macros
Plus
Starts at $300/mo + monthly usage
per month plus usage
- Custom billable conversations
- Premium support
- Dedicated Success Manager
- Discounted usage rates
Premium
Contact for pricing
custom
- Custom billable conversations
- Guaranteed 50% Lyro AI resolution rate (vendor-stated)
- Pay-per-resolution billing option
- Managed service
- Slack support
- Compliance
- SSO
Other pricing options & add-ons
Lyro AI Agent
from 50 conversations
Starts at $32.50/mo
Flows
from 2,000 visitors
Starts at $24.17/mo
- • Tidio meters billable conversations, not agent seats. Plan prices scale with the conversation allowance you choose, which is why Growth and Plus are quoted as 'starts at'.
- • The Starter ($24.17/mo) and Growth (from $49.17/mo) figures are the annual-billing rates shown on tidio.com/pricing; annual billing is described as '2 months free' versus monthly.
- • Lyro AI and Flows are separate metered add-ons on top of the plan, starting at $32.50/mo (from 50 conversations) and $24.17/mo (from 2,000 visitors) respectively.
- • A pay-per-resolution billing option for Lyro is offered on the Premium tier, but no per-resolution rate is published.
- • Premium pricing is not publicly disclosed.
- • The free trial is stated as 7 days, no credit card required.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
For Indian businesses
- Pricing is published in USD on the vendor's pricing page; no INR price list was found on the vendor site.
- INR billing, GST-compliant invoicing, India data residency and India-hours local support were not verifiable from the vendor pages fetched — confirm directly with the vendor before purchase.
- Tidio lists a WhatsApp integration as part of its multichannel tooling; whether this is the WhatsApp Business API and what it costs was not stated on the vendor pages fetched, so verify with Tidio.
Is Tidio the best choice for you?
Best choice if you are…
- Small online stores and SMBs wanting chat plus AI without per-seat costs
- Teams that want a free tier to start and can grow into metered plans
- Businesses wanting a visual chatbot flow builder alongside live chat
Look elsewhere if you are…
- High-volume support operations, where conversation metering gets expensive
- Buyers who need predictable flat monthly costs
- Teams needing SSO without an enterprise negotiation
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (2) · updated September 2026
Specifications
- Category
- Helpdesk software, Live chat & chatbot software, AI tools
- Vendor
- Tidio
- Headquarters
- Szczecin, Poland
- Founded
- 2013
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
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Tidio — frequently asked questions
How much does Tidio cost?+
Tidio's Starter plan is $24.17/mo billed annually for 100 billable conversations, Growth starts at $49.17/mo from 250 conversations, and Plus starts at $300/mo plus monthly usage. Premium is contact-for-pricing. There is also a Free plan at $0/mo with 50 billable conversations a month.
Is Tidio free?+
Yes, Tidio has a free plan: $0/mo with 50 billable conversations per month, 50 Lyro AI conversations as a one-off lifetime allowance, and 100 Flows visitors reached. Paid plans also have a 7-day free trial with no credit card required.
How much does Tidio's Lyro AI cost?+
Lyro AI Agent is a separate add-on starting at $32.50/mo from 50 conversations, billed on top of your plan. The Premium tier offers a pay-per-resolution billing option instead, but Tidio does not publish that per-resolution rate.
Is Tidio priced per agent?+
No. Tidio prices on billable conversations per month, not agent seats, so team size does not directly drive the subscription cost.
What are Tidio Flows and what do they cost?+
Flows is Tidio's chatbot automation builder. It is a separate metered add-on starting at $24.17/mo from 2,000 visitors reached. The Free plan includes 100 Flows visitors reached.
What is the difference between Tidio Starter and Growth?+
Starter is $24.17/mo annually with 100 billable conversations and 50 Lyro AI conversations. Growth starts at $49.17/mo from 250 billable conversations and adds advanced analytics, automatic assignment and macros.
Does Tidio offer SSO?+
SSO is listed on the Premium tier, along with compliance features, managed service and Slack support. Premium pricing is not published.
How much discount does Tidio annual billing give?+
Tidio states annual billing gives '2 months free' compared with paying monthly.
What is Tidio?+
Tidio is helpdesk software by Tidio. Live chat and AI chatbots.
How much does Tidio cost?+
Tidio has a free plan. Check the vendor's pricing page for current plans.
Does Tidio offer a free trial or free plan?+
Yes — Tidio offers a free plan you can start with.
Is Tidio made in India?+
No. Tidio is developed by Tidio in Szczecin, Poland, though it is used by Indian businesses.
Who is Tidio best suited for?+
Tidio suits startup, small business, smb buyers looking for helpdesk software with live chat & chatbot software and ai tools.
What are the best alternatives to Tidio?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Tidio deployed?+
Tidio is available as a cloud (SaaS) product, with web access.
Guides that mention Tidio
About Tidio
Tidio · Szczecin, Poland · Founded 2013 · 2 products in our catalogue
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