Ubona

by Ubona Technologies · Bengaluru, Karnataka · Since 2005

Cloud telephony and speech automation.

Sales engagement & dialler software Workflow automation & integrationMade in India

Starting price: Price on request; Enterprise quotes after a demo
Free trial / plan: No free plan; Free demo only
Deployment: Cloud; Web
App Advisor rating: 4.4; transparency & India fit

What is Ubona?

Ubona Technologies is a Bengaluru company, registered at HSR Layout, that sells an AI contact-centre stack called HALO to large Indian enterprises. It has three parts: HALO Connect, a cloud contact centre and agent desktop; HALO Genie, a conversational AI layer for IVR, web chat, WhatsApp, SMS and email built with low-code workflows; and HALO Speech, which transcribes and analyses calls for sentiment, compliance and sales signals. This is not a tool a 10-seat sales team signs up for online. Its buyers are banks, NBFCs, brokers, insurers, marketplaces and government helplines.

The case studies show the scale it works at. Ubona describes running the Indian Railways 139 helpline in 13 languages with LLM-based complaint handling for Rail Madad, a marketplace deployment with more than 10,000 agents handling 1.2 to 1.8 lakh calls a day, and an online retailer setup that handled 600,000 busy-hour call attempts and over 4 crore calls during sale periods. Named clients include Aditya Birla Capital, where Connect replaced Aspect hardware and integrated with MS Dynamics, and Kotak Securities, where Ubona says self-service IVR handled 75 percent of calls with Salesforce integration and 99.99 percent uptime. Axis Bank appears in a client testimonial.

Where it falls short is transparency. Ubona publishes no prices, no plan names, no free trial and no self-serve sign-up; every engagement starts with a demo request form. There are no independent review listings on G2, Capterra or app stores that we could check, and the website does not list security certifications. Expect an enterprise sales cycle, a statement of work and per-minute, per-agent or per-bot commercials negotiated case by case.

Our advice: shortlist Ubona if you run a contact centre of a few hundred agents or more, need IVR and voice bots in regional Indian languages, and want speech analytics on 100 percent of calls. A small business that just needs a virtual number and call routing will be better served by Exotel, Knowlarity or MyOperator, which publish starter plans.

What works well

+Proven at very high volume, including 4 crore calls during an e-commerce sale period
+Voice automation in regional Indian languages, with 13 languages on the 139 railway helpline
+One vendor for cloud contact centre, conversational AI bots and speech analytics
+Integrates with enterprise CRMs such as Salesforce and Microsoft Dynamics, per its case studies
+Voice biometrics for caller authentication, used in an NBFC deployment
+HALO Genie covers IVR, web chat, WhatsApp, SMS and email from low-code workflows
+HALO Connect works alongside existing telephony and CRMs rather than forcing a rip-and-replace

What to watch out for

−No public pricing, plans or free trial; every deal goes through a demo and quote
−Built for large enterprises, so small teams will find it oversized and slow to buy
−No security certifications such as ISO 27001 or SOC 2 are listed on the website
−No independent ratings on G2, Capterra or app stores were available to check
−Product pages are light on technical detail, so evaluation depends on sales demos

Best suited for: Banks, NBFCs, brokers and insurers running large inbound and outbound contact centres · Marketplaces and online retailers that see 10x call spikes during sale events · Government and public helplines that need multilingual voice bots · Enterprises wanting speech analytics on every recorded call for compliance and coaching

Ubona at a glance

Analysing Ubona — pricing, features, reviews and alternatives…

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Ubona features

Researched from Ubona's official product pages · updated October 2026.

HALO Connect (Cloud Contact Centre)

Unified agent desktop for voice and digital conversations
Inbound and outbound campaigns with automatic call distribution
Call recording and quality monitoring
AI agent assist with dispositions and suggested responses
Work-from-home and multi-centre agent support

HALO Genie (Conversational AI)

LLM-based voice bots for self-service
IVR, web chat, WhatsApp, SMS and email channels
Low-code visual journey builder
Payment collection and visual IVR
Hand-off to human agents

HALO Speech (Conversation Intelligence)

Real-time and post-call transcription
Sentiment, tone and emotion detection
Compliance and empathy gap monitoring
Topic clustering for repeat-call reasons
Audio mining and search

Security and Authentication

Voice biometrics for caller authentication
Passive recording of all inbound calls for compliance
Multilingual IVR in regional languages
Agent feedback and training automation

AI capabilities

Generative AI and LLM bots that Ubona says automated over 60% of inbound calls for a financial conglomerate
LLM-powered complaint capture on the Indian Railways 139 helpline
Speech AI for transcription, summarisation, sentiment and emotion detection
AI agent assist with suggested responses and dispositions

Ubona pricing (INR)

Source

Every edition as published by the vendor. Prices exclude GST unless stated. Full Ubona pricing breakdown

HALO Connect

Custom quote

Cloud contact centre with unified agent desktop
Campaign management and advanced call management
Call recording and quality monitoring
Real-time analytics and CRM integration

HALO Genie

Custom quote

Generative AI voice and chat bots
IVR, web chat, WhatsApp, SMS and email channels
Low-code visual workflow builder
Payment collection and guided customer journeys

HALO Speech

Custom quote

Transcription of 100% of calls
Sentiment and emotion detection
Compliance monitoring and audio search
Product and sales intelligence

• Ubona does not publish prices. The website offers a 'Book a Free Demo' form and a downloadable feature list.
• Commercials are negotiated per deployment; ask whether billing is per agent seat, per minute, per bot or per concurrent channel, and whether GST is extra.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Implementing Ubona

Source

Ways to implement

Vendor-led enterprise deployment

1Demo and requirement mapping
2Integration with existing telephony and CRM
3Bot and IVR journey design in regional languages
4Phased migration of agents to the cloud desktop

Need a certified partner in India to set up Ubona?Implementation help

Integrations, security & India

Integrations

Salesforce
Microsoft Dynamics
WhatsApp
SMS
Email
Web chat
Existing telephony platforms

For Indian businesses

Ubona Technologies Pvt. Ltd. is based in HSR Layout, Bengaluru
Runs the Indian Railways 139 helpline in 13 languages, including Rail Madad complaint handling
Indian clients include Aditya Birla Capital, Kotak Securities and Axis Bank
Ubona describes a first-of-its-kind voice biometrics rollout in India's NBFC sector
Case studies quote volumes in lakh and crore calls for Indian marketplaces

Support, resources & partner network

Support & learning

Demo and enquiry form on the contact page
Downloadable feature list on product pages

Our solutions Case studies Contact

Trust, compliance & who uses Ubona

Customers named by the vendor

Aditya Birla CapitalKotak SecuritiesAxis BankIndian Railways 139 helpline

Is Ubona the best choice for you?

Best choice if you are…

Banks, NBFCs, brokers and insurers running large inbound and outbound contact centres
Marketplaces and online retailers that see 10x call spikes during sale events
Government and public helplines that need multilingual voice bots
Enterprises wanting speech analytics on every recorded call for compliance and coaching

Look elsewhere if you are…

Small businesses that only need a virtual number, IVR menu and call routing
Buyers who want self-serve sign-up and published monthly pricing

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (8) · updated October 2026

Specifications

Category: Sales engagement & dialler software, Workflow automation & integration
Vendor: Ubona Technologies
Headquarters: Bengaluru, Karnataka
Founded: 2005
Pricing model: Quote-based
Starting price: Price on request · Enterprise quotes after a demo
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

$18 per user/month · Starter, Core Calling; INR plans from ₹1,300 per user/month

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Compare all Ubona alternatives with pricing →

Ubona — frequently asked questions

What does Ubona cost?+

Ubona does not publish prices for HALO Connect, HALO Genie or HALO Speech. Every engagement starts with a free demo request, after which Ubona quotes based on agent seats, call volume, bots and channels. Ask whether the quote is per seat, per minute or per bot and whether 18 percent GST is added on top.

Does Ubona have a free trial or free plan?+

No. Ubona offers a free demo and a downloadable feature list, but no free plan, free trial or self-serve sign-up. Because it targets large contact centres, a proof of concept is usually agreed during the sales process; one Ubona client testimonial mentions a POC for outbound collections bots before rollout.

Is Ubona an Indian company?+

Yes. Ubona Technologies Pvt. Ltd. is headquartered in HSR Layout, Bengaluru, Karnataka. Its clients named on the website and in case studies are largely Indian, including Aditya Birla Capital, Kotak Securities, Axis Bank and the Indian Railways 139 helpline, which Ubona says runs in 13 languages.

What are HALO Connect, HALO Genie and HALO Speech?+

They are the three products in Ubona's HALO platform. HALO Connect is a cloud contact centre with a unified agent desktop. HALO Genie is a conversational AI layer for IVR, chat, WhatsApp, SMS and email. HALO Speech transcribes and analyses calls for sentiment, compliance and sales signals. They can be bought together or separately.

Ubona vs Exotel: which should I choose?+

Exotel publishes starter plans and suits SMEs that need virtual numbers, IVR and call routing quickly. Ubona targets large enterprises, with case studies covering 10,000-agent deployments, voice biometrics and LLM voice bots in regional languages. If you have under 50 agents, Exotel or MyOperator is usually simpler; at enterprise scale Ubona is worth a demo.

Does Ubona support Hindi and regional Indian languages?+

Yes. Ubona says its HALO Genie automation works across regional languages, and its Indian Railways 139 helpline deployment supports 13 languages. A case study for India's largest consumer bank also describes native-language IVR for merchant support calls. Confirm which specific languages and dialects are available for your use case during the demo.

Which CRMs does Ubona integrate with?+

Ubona case studies describe integration with Salesforce at Kotak Securities and Microsoft Dynamics at Aditya Birla Capital. HALO Connect's FAQ says it integrates with most telephony platforms and CRMs instead of replacing existing infrastructure. Ubona does not publish a full integrations marketplace, so check your CRM with the sales team.

Is Ubona secure for banks and NBFCs?+

Ubona works with regulated firms such as Kotak Securities, Aditya Birla Capital and Axis Bank, offers voice biometrics for caller authentication and records calls for compliance. However, the Ubona website does not list certifications such as ISO 27001, SOC 2 or PCI DSS, so request its security documentation and audit reports before signing.

How long does it take to deploy Ubona?+

Ubona does not publish a standard deployment timeline. Its projects involve telephony and CRM integration, designing IVR and bot journeys, and moving agents to the cloud desktop, often across several centres. Plan for an enterprise project measured in weeks to months, depending on how many lines of business and languages you are automating.

Does Ubona have a mobile app?+

Ubona does not list mobile apps on its website. HALO Connect is a cloud agent desktop that Ubona says lets agents work from any location, including work-from-home setups, and HALO Genie reaches customers through WhatsApp and SMS on their phones. Supervisors and agents work through the web platform.

What is Ubona?+

Ubona is sales engagement & dialler software by Ubona Technologies, an Indian company from Bengaluru. Cloud telephony and speech automation.

How much does Ubona cost?+

Ubona Technologies publishes: Price on request · Enterprise quotes after a demo. Confirm current plans and taxes on the official pricing page.

Does Ubona offer a free trial or free plan?+

Ubona does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Ubona made in India?+

Yes. Ubona is built by Ubona Technologies, headquartered in Bengaluru, Karnataka.

Who is Ubona best suited for?+

Ubona suits mid-market, enterprise buyers looking for sales engagement & dialler software with workflow automation & integration.

What are the best alternatives to Ubona?+

Popular alternatives in sales engagement & dialler software include Ozonetel CloudAgent, Knowlarity, MyOperator. Use App Advisor's compare tool to see them side by side.

How is Ubona deployed?+

Ubona is available as a cloud (SaaS) product, with web access.