RecommendedFeatured
Starts at
Free plan
- Starting price
- $49.99/month
- Starter plan, plus usage and Meta fees
- Free trial / plan
- 7-day free trial
- No free plan
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is Zoko?
Zoko is a WhatsApp Business API platform built specifically for Shopify brands. It is owned by Bourbon Science Inc., with offices in Buford, Georgia and Koramangala, Bengaluru. It combines a shared team inbox on one official WhatsApp number, broadcast campaigns, no-code automation flows and paid AI agents. Zoko says 3,000+ Shopify brands in 84 countries use it, and Indian D2C names such as Purplle, Clarks India, The Doggy Bakery and Nani ka Pitara appear among its case studies and reviewers.
What Zoko does well is Shopify-native commerce on WhatsApp. It syncs your catalogue, lets customers build carts and pay in chat, and uses store events to trigger flows for abandoned carts, COD-to-prepaid conversion and reorders. Eleven essential flows are free on every plan. The Shopify App Store listing has a 4.9 rating from 462 reviews, and reviewers keep returning to two points: hands-on onboarding help and quick support. Zoko also says it is ISO 27001:2022 and GDPR compliant and is an official Meta Business Partner.
The catch is that it is Shopify-first. If your store runs on WooCommerce or a custom stack, rivals such as Interakt, WATI or AiSensy will fit better. Pricing is also in US dollars only. Starter is $49.99 a month, Plus $79.99, Elite $139.99 and Max $499.99, and the plans differ by volume rather than features. On Starter, Zoko adds a $0.015 markup to every WhatsApp conversation. That markup adds up quickly once you send more than a few thousand broadcasts.
In practice you pay three things: the Zoko subscription, Zoko's per-conversation and calling fees after the free allowance, and Meta's own WhatsApp charges, which you pay to Meta at its rate card. Instagram inbox costs $9.99 a month extra, premium flows cost $5.99 each, and each AI agent (Guru, WISMO or Sello) costs $24.99 a month plus per-resolution or per-order fees. A 7-day free trial is available. For a brand sending 10,000+ conversations a month, Plus or Elite is usually cheaper overall than Starter because of the lower markup.
What works well
- +Deep Shopify integration covering catalogue sync, in-chat carts and payments, and store-event triggers
- +All features are included on every plan, and plans differ only by volume allowances
- +Eleven essential automation flows are free, including abandoned cart and COD-to-prepaid journeys
- +Rated 4.9 from 462 reviews on the Shopify App Store as of October 2026
- +Monthly billing with no contract, and you can cancel, upgrade or downgrade anytime
- +States ISO 27001:2022 and GDPR compliance and official Meta Business Partner status
- +Has a Bengaluru office and offers support over WhatsApp, which suits Indian D2C teams
What to watch out for
- −Priced only in USD, so Indian brands pay in dollars and their costs move with the exchange rate
- −Starter adds a $0.015 markup on every conversation on top of Meta's charges
- −Built around Shopify, with little benefit for WooCommerce or custom-built stores
- −Instagram inbox, premium flows and AI agents are all paid add-ons
- −The pricing page gives conflicting agent counts for the Max plan, so confirm before buying
- −One reviewer notes a learning curve because of the sheer number of features
Best suited for: Indian Shopify D2C brands that sell and support customers mainly over WhatsApp · COD-heavy stores wanting automated COD confirmation and prepaid conversion · Support teams that need several agents sharing one official WhatsApp number · Brands running click-to-WhatsApp ads that need chats routed to a team inbox
Zoko at a glance
Analysing Zoko — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zoko features
Researched from Zoko's official product pages · updated October 2026.
ZokoChat inbox
- Shared team inbox on one official WhatsApp number
- Auto-distribution of chats and quick replies
- Customer tags and segments
- Instagram and Messenger inbox
Marketing and commerce
- Bulk WhatsApp broadcasts to segments
- WhatsApp catalogue, carts and payments in chat
- Click-to-WhatsApp ads
- Chat widget and pop-up campaigns
Zoko Flows automation
- 64+ prebuilt e-commerce playbooks
- 11 essential flows free on all plans
- Abandoned cart, COD-to-prepaid and reorder journeys
- Shopify store events as flow triggers
Zoko AI and developer
- Guru agent for FAQ answers
- WISMO agent for order tracking
- Sello agent for taking orders
- REST API with API-key auth and webhooks
AI capabilities
- Guru answers customer FAQs on WhatsApp ($24.99/month + $0.09 per resolution)
- WISMO answers 'where is my order' queries using store data
- Sello takes orders in chat for 3% of order value after 100 free orders
- Zoko claims its AI can handle 80% of incoming chats
Zoko pricing (USD)
SourceEvery edition as published by the vendor · free trial: 7-day free trial. Prices exclude GST unless stated. Full Zoko pricing breakdown
Starter
$49.99/month
Monthly or yearly
- $0.015 Zoko markup on every conversation
- First 500 calling minutes free, then $0.005/min
- Unlimited agents at no charge
- All features including broadcasts, catalogue, API and webhooks
Plus
$79.99/month
Monthly or yearly
- First 5,000 conversations free, then $0.00199 each
- First 1,000 calling minutes free, then $0.004/min
- 5 agents included, then $15 per agent
Elite
$139.99/month
Monthly or yearly
- First 100,000 conversations free, then $0.00099 each
- First 2,000 calling minutes free, then $0.003/min
- 10 agents included, then $12 per agent
Max
$499.99/month
Monthly or yearly
- No Zoko markup on conversations
- First 4,000 calling minutes free, then $0.002/min
- FAQ says 30 agents included, then $9 per agent
Other pricing options & add-ons
Instagram inbox
Messenger is free
$9.99/month
Premium flows
500K flow steps/month included, then $0.0002 per step
$5.99/month per flow
Zoko AI Guru or WISMO
First 100 resolutions free
$24.99/month + $0.09 per resolution
Zoko AI Sello
First 100 orders free
$24.99/month + 3% of order value
- • Meta's WhatsApp messaging charges are paid directly to Meta at its rate card, separate from Zoko fees.
- • Usage fees are calculated and charged after each month ends.
- • Volume discounts are available on annual plans with 250,000+ conversations a month.
- • GST treatment for Indian customers is not stated on the pricing page.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Shopify
- WhatsApp Business API
- Facebook Messenger
- Judge.me
- Meta click-to-WhatsApp ads
Security & compliance
- States ISO 27001:2022 compliance
- States GDPR compliance as both controller and processor
- API requests require HTTPS and an API key
For Indian businesses
- Has an India office in Koramangala, Bengaluru, and the Shopify listing carries a 'Based in India' badge
- Support for connection issues is offered on an Indian WhatsApp number (+91 95865 38447)
- Indian D2C brands including Purplle, Clarks India and The Doggy Bakery appear in case studies and reviews
- COD-to-prepaid conversion flows target the cash-on-delivery habits of Indian shoppers
- Plans are billed in USD, not INR
What reviewers say about Zoko
Scores published on independent review sites — follow the links for the full reviews.
Support, resources & partner network
Support & learning
- WhatsApp support
- Learning articles help centre
- Developer docs at docs.zoko.io
- Onboarding help (frequently praised in reviews)
Trust, compliance & who uses Zoko
3,000+ Shopify brands
Customers
84
Countries
Is Zoko the best choice for you?
Best choice if you are…
- Indian Shopify D2C brands that sell and support customers mainly over WhatsApp
- COD-heavy stores wanting automated COD confirmation and prepaid conversion
- Support teams that need several agents sharing one official WhatsApp number
- Brands running click-to-WhatsApp ads that need chats routed to a team inbox
Look elsewhere if you are…
- Non-Shopify stores, which will get more from Interakt, WATI or AiSensy
- Very small sellers sending few messages, for whom the $49.99 floor plus markup is costly
- Businesses that need INR invoicing, since all plans are billed in USD
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (5) · updated October 2026
Zoko screenshots
Specifications
- Category
- WhatsApp automation, AI chatbots
- Vendor
- Zoko
- Headquarters
- Bengaluru, Karnataka
- Founded
- 2020
- Pricing model
- Subscription
- Starting price
- $49.99/month · Starter plan, plus usage and Meta fees
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
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Zoko — frequently asked questions
How much does Zoko cost in India?+
Zoko bills in US dollars. Starter costs $49.99 a month, Plus $79.99, Elite $139.99 and Max $499.99. On top of that you pay Zoko's per-conversation and calling fees once you go past each plan's free allowance, plus Meta's own WhatsApp charges, which you pay to Meta directly. At around Rs 85 to the dollar, Starter works out to roughly Rs 4,250 a month before usage.
Does Zoko have a free plan or free trial?+
Zoko has no free plan, but every plan comes with a 7-day free trial, according to its pricing page and Shopify App Store listing. There is no contract, so you can cancel, upgrade or downgrade at any time. Subscriptions are charged on the first day of each billing period, and usage fees are billed after the month ends.
Does Zoko charge GST or bill in INR?+
Zoko's pricing page lists all plans in USD and does not say anything about INR billing or GST invoices for Indian customers. Zoko is owned by Bourbon Science Inc., a US company that also has a Bengaluru office. If you need a GST invoice for input tax credit, confirm the billing entity with Zoko before you subscribe.
Zoko vs Interakt or WATI: which should I pick?+
Zoko is built around Shopify, with catalogue sync, in-chat carts and payments, store-event flows and AI agents for order tracking and ordering. If your store runs on Shopify and you sell mostly on WhatsApp, Zoko fits well. If you are not on Shopify, or you want rupee pricing, Indian rivals such as Interakt and WATI are usually simpler to adopt.
What are Zoko's per-message charges?+
On Starter, Zoko adds $0.015 to every conversation. Plus includes 5,000 conversations, then charges $0.00199 each. Elite includes 100,000, then $0.00099 each, and Max has no Zoko markup. Meta's WhatsApp fees are charged separately; the pricing estimator shows marketing messages at about $0.0118 each and utility messages at about $0.0014, though actual rates vary by country.
How do I connect Zoko to my Shopify store and how long does it take?+
In the Zoko dashboard, open More, then Integrations, and click Connect on the Shopify card. Install the Zoko app from the Shopify App Store, approve the permissions, and you are sent back to Zoko. The store connection takes minutes. WhatsApp API approval through Meta Business Manager can take longer, and reviewers often mention Zoko's onboarding help with that step.
Is Zoko rated well by users?+
Yes. On the Shopify App Store, Zoko had a rating of 4.9 from 462 reviews when checked on 17 October 2026, with about 92% of ratings at five stars and 3% at one star. Reviewers mostly praise easy automation, abandoned cart recovery and responsive onboarding support. The few critical comments mention a learning curve and some feature limits.
Is customer data safe with Zoko?+
Zoko says it is ISO 27001:2022 compliant and GDPR compliant as both data controller and processor. It is also an official Meta Business Partner, so it uses the official WhatsApp Business API rather than unofficial tools that risk getting your number banned. Its developer API needs HTTPS and an API key managed from the Zoko dashboard.
Does Zoko include AI chatbots?+
Zoko sells three AI agents as add-ons. Guru answers FAQs and WISMO handles order-tracking questions; each costs $24.99 a month plus $0.09 per resolution after the first 100 free. Sello takes orders in chat for $24.99 a month plus 3% of order value after 100 free orders. Zoko claims these agents can handle about 80% of incoming chats.
How many agents can use Zoko?+
Zoko's Starter plan lists unlimited agents at no charge. Plus includes 5 agents and charges $15 for each extra one, and Elite includes 10 and charges $12 for each extra one. For Max, the pricing table says unlimited, but the FAQ on the same page says 30 agents are included with $9 for each extra one. Confirm the Max terms with Zoko before you sign.
Where is the Zoko login page?+
Zoko's login is at https://app.live.zoko.io/login, linked from its official website.
How do I sign up for Zoko?+
New accounts are created at https://app.live.zoko.io/signup on Zoko's official site.
How much does Zoko cost?+
Zoko publishes its plans at https://www.zoko.io/pricing. It offers a free plan. Check that page for current prices, as plans change.
Does Zoko have a free trial?+
Yes. Zoko's official site offers a free trial of 7 days.
Is Zoko secure and compliant?+
Zoko's official site states GDPR compliance.
What is Zoko?+
Zoko is whatsapp automation by Zoko, an Indian company from Bengaluru. WhatsApp commerce and support for Shopify brands.
How much does Zoko cost?+
Zoko publishes: $49.99/month · Starter plan, plus usage and Meta fees. Confirm current plans and taxes on the official pricing page.
Does Zoko offer a free trial or free plan?+
App Advisor's listing records a free trial for Zoko. Confirm the current trial terms on Zoko's official site.
Is Zoko made in India?+
Yes. Zoko is built by Zoko, headquartered in Bengaluru, Karnataka.
Who is Zoko best suited for?+
Zoko suits small business, smb, mid-market buyers looking for whatsapp automation with ai chatbots.
What are the best alternatives to Zoko?+
Popular alternatives in whatsapp automation include AiSensy, Gupshup, Zoho SalesIQ WhatsApp. Use App Advisor's compare tool to see them side by side.
How is Zoko deployed?+
Zoko is available as a cloud (SaaS) product, with web access.
Guides that mention Zoko
WhatsApp Catalog & Shopping Tools in India 2027WhatsApp catalog and shopping tools in India: Meta's catalogue limits, Interakt, WATI, AiSensy, Zoko prices, abandoned cart flows and costs. Oct 2026.Wati vs Zoko: WhatsApp Tools Compared (2027)Wati vs Zoko compared on verified plan prices, agent limits, Meta message fees and setup, to help you pick the right WhatsApp marketing CRM.WhatsApp Business API Providers in India (2026 Guide)Official WhatsApp Business API vs bulk senders, how API pricing works, a choosing checklist and 24 Made-in-India WhatsApp API providers compared.
About Zoko
Zoko · Bengaluru, Karnataka · Founded 2020 · 1 product in our catalogue · Indian company
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