1. ServiceNow CSM
ServiceNow · Santa Clara · Helpdesk software · 4.3/5
Enterprise customer service management.
On request
Quote-based
Helpdesk software · Alternatives
Best Avaya alternatives in India (2027)
Avaya is a helpdesk software product from Avaya, Morristown, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Avaya are ServiceNow CSM (On request), Ameyo Omni (On request), Servion (On request), C-Zentrix (On request) and Teckinfo InterDialog (On request).
Why businesses look for a Avaya alternative
Indian support and GST
Avaya is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Avaya alternatives compared
Ranked by how closely each product matches Avaya's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Avaya (current) | On request | No | Web | No | 4.1/5 | — |
| 1 | ServiceNow CSM | On request | No | Web | No | 4.3/5 | |
| 2 |  Ameyo Omni | On request | No | Web | Yes | 4.3/5 | |
| 3 |  Servion | On request | No | Web | Yes | 4.3/5 | |
| 4 |  C-Zentrix | On request | No | Web | Yes | 4.2/5 | |
| 5 |  Teckinfo InterDialog | On request | No | Web | Yes | 4.2/5 | |
| 6 |  Aria Telecom | On request | No | Web | Yes | 4.2/5 | |
| 7 |  Gladly | On request | No | Web | No | 4.1/5 | |
| 8 |  Verint | On request | No | Web | No | 4.1/5 | |
| 9 |  Sprinklr Service | On request | No | Web | No | 4.1/5 | |
| 10 |  Kustomer | On request | No | Web | No | 4.1/5 | |
| 11 |  Voxtron | On request | No | Web | Yes | 4.2/5 | |
| 12 |  Drishti-Soft (Ameyo) | On request | No | Web | Yes | 4.2/5 | |
| 13 |  NICE CXone | On request | No | Web | No | 4.1/5 | |
| 14 |  Genesys Cloud | On request | No | Web | No | 4.1/5 | |
| 15 |  Five9 | On request | No | Web | No | 4.1/5 | |
| 16 |  Cisco Webex Contact Center | On request | No | Web | No | 4.1/5 | |
| 17 |  Matrix PBX | On request | No | Web | Yes | 4.2/5 | |
| 18 |  Yeastar | On request | No | Web | No | 4/5 | |
| 19 |  Grandstream | On request | No | Web | No | 4/5 | |
| 20 |  OTRS | On request | No | Web | No | 3.9/5 |
Top 10 Avaya alternatives in detail
On request
Quote-based
Compared with Avaya
- Built in India (Gurugram)
3. Servion
Servion Global Solutions · Chennai · Helpdesk software · 4.3/5
CX and contact centre solutions.
On request
Quote-based
Compared with Avaya
- Built in India (Chennai)
4. C-Zentrix
C-Zentrix (Teckinfo) · New Delhi · Helpdesk software · 4.2/5
Contact centre software built in Delhi.
On request
Quote-based
Compared with Avaya
- Built in India (New Delhi)
5. Teckinfo InterDialog
Teckinfo Solutions · New Delhi · Helpdesk software · 4.2/5
Dialler and contact centre software.
On request
Quote-based
Compared with Avaya
- Built in India (New Delhi)
On request
Quote-based
Compared with Avaya
- Built in India (New Delhi)
On request
Quote-based
On request
Quote-based
On request
Quote-based
On request
Quote-based
Avaya alternatives by what you need
How to choose a Avaya alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Avaya alternatives — FAQs
What is the best alternative to Avaya in 2027?+
The closest matches to Avaya on App Advisor are ServiceNow CSM (On request), Ameyo Omni (On request), Servion (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Avaya, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Avaya?+
None of the 20 closest alternatives to Avaya has a free plan. Most offer a free trial instead, so ask for one before you commit.
Is there an Indian alternative to Avaya?+
Yes. 8 alternatives are built in India, including Ameyo Omni (On request), Servion (On request), C-Zentrix (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Avaya vs ServiceNow CSM: which is better?+
ServiceNow CSM is the closest match to Avaya in our catalogue. Compare them side by side before you book a demo.
How were these Avaya alternatives chosen?+
Every product listed sits in helpdesk software or a category Avaya also covers, and Avaya's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Avaya alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
ServiceNow CSM alternativesAmeyo Omni alternativesServion alternativesC-Zentrix alternativesTeckinfo InterDialog alternativesAria Telecom alternativesGladly alternativesVerint alternativesSprinklr Service alternativesKustomer alternativesVoxtron alternativesDrishti-Soft (Ameyo) alternativesAll helpdesk software alternativesBrowse all alternatives