1. ServiceNow CSM
ServiceNow · Santa Clara · Helpdesk software · 4.3/5
Enterprise customer service management.
On request
Quote-based
Helpdesk software · Alternatives
Best Cisco Webex Contact Center alternatives in India (2027)
Cisco Webex Contact Center is a helpdesk software product from Cisco, San Jose, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Cisco Webex Contact Center are ServiceNow CSM (On request), Ameyo Omni (On request), Servion (On request), C-Zentrix (On request) and Teckinfo InterDialog (On request).
Why businesses look for a Cisco Webex Contact Center alternative
Indian support and GST
Cisco Webex Contact Center is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Cisco Webex Contact Center alternatives compared
Ranked by how closely each product matches Cisco Webex Contact Center's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Cisco Webex Contact Center (current) | On request | No | Web | No | 4.1/5 | — |
| 1 | ServiceNow CSM | On request | No | Web | No | 4.3/5 | |
| 2 |  Ameyo Omni | On request | No | Web | Yes | 4.3/5 | |
| 3 |  Servion | On request | No | Web | Yes | 4.3/5 | |
| 4 |  C-Zentrix | On request | No | Web | Yes | 4.2/5 | |
| 5 |  Teckinfo InterDialog | On request | No | Web | Yes | 4.2/5 | |
| 6 |  Aria Telecom | On request | No | Web | Yes | 4.2/5 | |
| 7 |  Gladly | On request | No | Web | No | 4.1/5 | |
| 8 |  Verint | On request | No | Web | No | 4.1/5 | |
| 9 |  Sprinklr Service | On request | No | Web | No | 4.1/5 | |
| 10 |  Kustomer | On request | No | Web | No | 4.1/5 | |
| 11 |  Voxtron | On request | No | Web | Yes | 4.2/5 | |
| 12 |  Drishti-Soft (Ameyo) | On request | No | Web | Yes | 4.2/5 | |
| 13 |  NICE CXone | On request | No | Web | No | 4.1/5 | |
| 14 |  Genesys Cloud | On request | No | Web | No | 4.1/5 | |
| 15 |  Five9 | On request | No | Web | No | 4.1/5 | |
| 16 |  Avaya | On request | No | Web | No | 4.1/5 | |
| 17 |  Matrix PBX | On request | No | Web | Yes | 4.2/5 | |
| 18 |  Yeastar | On request | No | Web | No | 4/5 | |
| 19 |  Grandstream | On request | No | Web | No | 4/5 | |
| 20 |  OTRS | On request | No | Web | No | 3.9/5 |
Top 10 Cisco Webex Contact Center alternatives in detail
On request
Quote-based
Compared with Cisco Webex Contact Center
- Built in India (Gurugram)
3. Servion
Servion Global Solutions · Chennai · Helpdesk software · 4.3/5
CX and contact centre solutions.
On request
Quote-based
Compared with Cisco Webex Contact Center
- Built in India (Chennai)
4. C-Zentrix
C-Zentrix (Teckinfo) · New Delhi · Helpdesk software · 4.2/5
Contact centre software built in Delhi.
On request
Quote-based
Compared with Cisco Webex Contact Center
- Built in India (New Delhi)
5. Teckinfo InterDialog
Teckinfo Solutions · New Delhi · Helpdesk software · 4.2/5
Dialler and contact centre software.
On request
Quote-based
Compared with Cisco Webex Contact Center
- Built in India (New Delhi)
On request
Quote-based
Compared with Cisco Webex Contact Center
- Built in India (New Delhi)
On request
Quote-based
On request
Quote-based
On request
Quote-based
On request
Quote-based
Cisco Webex Contact Center alternatives by what you need
Indian alternatives to Cisco Webex Contact Center
How to choose a Cisco Webex Contact Center alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Cisco Webex Contact Center alternatives — FAQs
What is the best alternative to Cisco Webex Contact Center in 2027?+
The closest matches to Cisco Webex Contact Center on App Advisor are ServiceNow CSM (On request), Ameyo Omni (On request), Servion (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Cisco Webex Contact Center, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Cisco Webex Contact Center?+
None of the 20 closest alternatives to Cisco Webex Contact Center has a free plan. Most offer a free trial instead, so ask for one before you commit.
Is there an Indian alternative to Cisco Webex Contact Center?+
Yes. 8 alternatives are built in India, including Ameyo Omni (On request), Servion (On request), C-Zentrix (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Cisco Webex Contact Center vs ServiceNow CSM: which is better?+
ServiceNow CSM is the closest match to Cisco Webex Contact Center in our catalogue. Compare them side by side before you book a demo.
How were these Cisco Webex Contact Center alternatives chosen?+
Every product listed sits in helpdesk software or a category Cisco Webex Contact Center also covers, and Cisco's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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Related alternatives
ServiceNow CSM alternativesAmeyo Omni alternativesServion alternativesC-Zentrix alternativesTeckinfo InterDialog alternativesAria Telecom alternativesGladly alternativesVerint alternativesSprinklr Service alternativesKustomer alternativesVoxtron alternativesDrishti-Soft (Ameyo) alternativesAll helpdesk software alternativesBrowse all alternatives