Convin

by Convin · Bengaluru, Karnataka · Since 2019

Conversation intelligence for contact centres.

Sales engagement & dialler software AI meeting & transcription assistants AI voice agentsMade in India

Starting price: Price on request; Convin's pricing page leads to a demo booking, no prices shown
Free trial / plan: Free QMS; Quality Management Software listed as free
Deployment: Cloud; Web
App Advisor rating: 4.2; transparency & India fit

What is Convin?

Convin is a Bengaluru-built conversation intelligence platform for contact centres, started in 2021 by four IIT Delhi graduates and headquartered in HSR Layout. It records, transcribes and scores customer conversations, then layers on agent coaching, real-time agent assist and, more recently, AI voice agents that place outbound calls. Named users on its site include Kotak Life, Fyers, Vyapar, Physics Wallah, Traya and Bombay Shirt Company, which tells you the sweet spot: Indian sales and support floors in insurance, broking, edtech and D2C running anywhere from a few dozen to thousands of agents.

Its strongest argument is audit coverage. Most Indian contact centres still have QA staff listening to a small sample of calls, and Convin's own Kotak Life case study claims coverage went from 5% of calls to 100% after automated scoring. The product also includes an AI LMS for coaching and readiness tests, live supervisor dashboards with violation alerts, and a mobile app for managers. The AI phone agent demo works in English, Hindi and Hinglish, which matters for Indian lead qualification and collections calls.

The gaps are mostly about buying. There is no public price list and no self-serve trial: the pricing page simply routes you to a demo call, and GST is not mentioned anywhere. The integrations directory runs to five pages but leans towards global CCaaS tools such as Amazon Connect, Avaya, Aircall and 8x8; the first page we checked showed Ameyo but not Exotel, Ozonetel or LeadSquared, so confirm your exact dialer and CRM on the demo. Convin does advertise a free Quality Management Software tier, which is a sensible way to test manual audit workflows before paying for AI scoring.

In practice, treat Convin as an enterprise sale. Expect a quote based on agent seats and the modules you pick (QA, coaching, agent assist, AI calls), plus an onboarding phase where your audit forms and compliance parameters are configured. If your team is under 20 agents and only needs call recording with manual scoring, the free QMS or your dialer's built-in QA may be enough for now.

What works well

+Automated QA scores 100% of calls, chats and emails instead of a manual sample
+Kotak Life case study reports audit coverage rising from 5% to 100%
+AI voice agents handle English, Hindi and Hinglish conversations for Indian callers
+Free Quality Management Software tier with audit templates, workflows and dashboards
+SOC 2 Type II audited annually and hosted on AWS with encryption of recordings
+Real-time agent assist with call scripts, prompts and live transcripts during calls
+Mobile app lets supervisors see alerts, violations and leaderboards on the move

What to watch out for

−No published prices; every paid module requires a sales demo and custom quote
−No self-serve free trial of the AI modules is offered on the pricing page
−Security page does not state data hosting region, so check India residency yourself
−Integration list favours global CCaaS vendors; confirm Indian dialers like Exotel before signing
−GST treatment and billing currency are not mentioned on any public page

Best suited for: Indian BFSI, insurance and broking contact centres with strict call compliance needs · Sales teams in edtech and D2C that want lead scoring and conversion analysis on calls · QA managers who need to move from sample audits to full call coverage · Businesses running outbound calling at scale that want Hindi and Hinglish AI agents

Convin at a glance

Analysing Convin — pricing, features, reviews and alternatives…

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Convin features

Researched from Convin's official product pages · updated October 2026.

Automated Quality Assurance

Automated auditing of every customer conversation
Customisable AI feedback tags
GenAI feedback with sampling and audit workflows
Auditor performance report section
Custom reporting

Coaching and Learning

AI-assigned coaching sessions
Peer-to-peer coaching and effectiveness assessment
AI LMS with knowledge base and document editor
Readiness assessments, leaderboards and gamification

Real-Time Assist

Live guidance, call scripts and prompts for agents
Searchable knowledge base and help cards
Live transcripts
Supervisor live view, sentiment trends and violation alerts

AI Phone Calls

Multilingual voice agents (English, Hindi, Hinglish in demo)
Handoff to human agents and interruption handling
Entity extraction, CRM updates and follow-ups
Campaigns via WhatsApp, SMS or email
Conversation summaries with lead interest and CSAT

Insights and Mobile

Lead propensity, CSAT and collection scoring
Win-loss and sentiment analysis
Events tracker and entity detection
Mobile app with alerts, violations, coaching and leaderboards

AI capabilities

LLM-based voice agents for outbound and inbound calls
GenAI-written QA feedback and conversation summaries
AI-assigned coaching based on scored calls

Convin pricing (INR)

Source

Every edition as published by the vendor. Prices exclude GST unless stated. Full Convin pricing breakdown

Quality Management Software

Free

Single platform for manual QA
Audit templates and audit workflows
Reporting dashboard and alerts
Agent rebuttal management

Post Interaction Suite (Automated QA, Coaching, AI LMS)

Custom quote

100% automated scoring across calls, chats and email
AI-assigned coaching sessions and daily feedback
Readiness assessments, leaderboards and gamification

Real-Time Suite (Agent Assist, Supervisor Assist)

Custom quote

Live guidance, scripts, prompts and help cards
Live transcripts and knowledge base search
Supervisor view of sentiment and violation alerts

CX Suite: AI Phone Calls

Custom quote

Multilingual LLM-based voice agents
Handoff to live agents and interruption handling
CRM updates and WhatsApp, SMS or email follow-ups

Convin Insights (Voice of Customer)

Custom quote

Lead propensity, CSAT and collection scoring
Sentiment and win-loss analysis
Entity detection and events tracker

• Convin does not publish prices; the pricing page offers a demo call form instead.
• A 'Try AI Call' option lets you hear the voice agent, but it is not described as a trial.
• GST and billing currency are not mentioned on the pricing page; ask sales for a GST invoice in INR.
• Product inquiries: +91 8904281295, Monday to Friday, 10 AM to 7 PM.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Amazon Connect
Ameyo
Avaya
Aircall
8x8
Alvaria
Bright Pattern
CallRail
CloudTalk
Close
BigQuery
Amazon S3
Cisco Webex

Security & compliance

Annual SOC 2 Type II audit by a third-party auditor
Hosted on Amazon Web Services
Customer data including call recordings, transcripts and passwords is encrypted
SSL on all access points
Conversations recorded only with consent, per the security page

For Indian businesses

Headquartered in HSR Layout, Bengaluru, Karnataka
Voice agent demo supports Hindi and Hinglish as well as English
Indian customers named include Kotak Life, Fyers, Vyapar, Physics Wallah and Traya
Pre-seed backers include Indian investors Titan Capital and 9Unicorn
Indian sales line +91 8904281295, weekdays 10 AM to 7 PM IST

Support, resources & partner network

Support & learning

Email: support@convin.ai
Phone: +91 8904281295 (Mon-Fri, 10 AM-7 PM)

Pricing Integrations Security About

Trust, compliance & who uses Convin

2021

In business since

Certifications & compliance

SOC 2 Type II — Annual audit by an authorised third party Source
ISO 27001 — Convin says it complies with ISO 27001 controls Source
HIPAA — Meets requirements as a Business Associate Source
GDPR Source

Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.

Convin timeline — releases & milestones

2021Founded by four IIT Delhi graduatesSource
2024Raised a $6.5 million Series ASource

Is Convin the best choice for you?

Best choice if you are…

Indian BFSI, insurance and broking contact centres with strict call compliance needs
Sales teams in edtech and D2C that want lead scoring and conversion analysis on calls
QA managers who need to move from sample audits to full call coverage
Businesses running outbound calling at scale that want Hindi and Hinglish AI agents

Look elsewhere if you are…

Small teams of a few agents who only need call recording and basic notes
Buyers who want transparent self-serve pricing and an instant trial

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (6) · updated October 2026

Convin screenshots

Specifications

Category: Sales engagement & dialler software, AI meeting & transcription assistants, AI voice agents
Vendor: Convin
Headquarters: Bengaluru, Karnataka
Founded: 2019
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

$18 per user/month · Starter, Core Calling; INR plans from ₹1,300 per user/month

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Convin — frequently asked questions

How much does Convin cost in India?+

Convin does not publish prices. Its pricing page routes you to a demo call, after which sales quotes based on your agent count and the modules you choose, such as automated QA, coaching, agent assist or AI phone calls. GST is not mentioned publicly, so ask for an INR quote with GST shown separately before comparing it with other vendors.

Does Convin have a free plan or free trial?+

Convin lists its Quality Management Software as free, covering audit templates, audit workflows, a reporting dashboard, alerts and agent rebuttals. The AI-driven modules have no self-serve trial on the pricing page. You can hear the AI voice agent through a 'Try AI Call' option, but full access to automated scoring comes through a demo and pilot arranged by sales.

What does Convin actually do for a contact centre?+

Convin records, transcribes and analyses customer conversations. Its automated QA scores every call, chat and email, its coaching tools assign training from those scores, and its real-time suite gives agents scripts and prompts during live calls. It also sells AI voice agents that can run outbound campaigns and hand over to human agents when needed.

Does Convin support Hindi and other Indian languages?+

Convin's AI voice agent demo supports English, Hindi and Hinglish, which suits Indian lead qualification and collections calls. The site describes its agents as multilingual but does not publish a full language list. If your team handles Tamil, Telugu, Bengali or Marathi calls, ask Convin to test transcription accuracy on your own recordings during the pilot.

Is Convin data secure?+

Convin says it completes an annual SOC 2 Type II audit, hosts on AWS and encrypts customer data including call recordings, transcripts and passwords, with SSL on all access points. It also states HIPAA and GDPR alignment. The security page does not name the hosting region, so regulated Indian BFSI buyers should confirm data residency in writing.

Convin vs Gong: which is better for Indian teams?+

Gong is built around B2B sales calls and deal tracking, mainly for US-style sales teams. Convin focuses on contact-centre operations: full QA coverage, compliance violations, agent coaching and Hindi or Hinglish voice agents. For an Indian insurance, broking or edtech calling floor, Convin's QA and coaching depth is usually the closer fit, while Gong suits enterprise SaaS sales teams.

Does Convin have a mobile app?+

Yes. Convin lists a mobile app for supervisors and managers that shows analytics, alerts, violation details, coaching sessions and leaderboards, with multiple sign-in options. It is meant for monitoring and coaching on the move rather than for taking calls, which still happen through your existing dialer or contact-centre platform.

Which dialers and CRMs does Convin integrate with?+

Convin's integrations directory spans five pages and includes Amazon Connect, Ameyo, Avaya, Aircall, 8x8, Alvaria, CloudTalk, CallRail and the Close CRM, plus storage tools such as Amazon S3 and BigQuery. Indian buyers using Exotel, Ozonetel, Knowlarity or LeadSquared should confirm the connector with Convin, because we could not verify them on the page we checked.

Who founded Convin and where is it based?+

Convin was started in 2021 by four IIT Delhi graduates and is headquartered in HSR Layout, Bengaluru. It raised $300,000 in pre-seed funding from backers including Titan Capital and 9Unicorn, followed by a $6.5 million Series A in 2024. Its customers named on the site include Kotak Life, Fyers, Vyapar and Physics Wallah.

How long does Convin take to set up?+

Convin does not publish a standard implementation timeline. Setup normally involves connecting your telephony or dialer, importing call recordings, and configuring your audit forms, compliance parameters and coaching rules. Because the platform is sold through a demo-led process, ask the sales team for a pilot plan with dates, and keep your current QA process running until scoring accuracy is proven.

How do I sign up for Convin?+

New accounts are created at https://convin.ai/sign-up on Convin's official site.

How much does Convin cost?+

Convin publishes its plans at https://convin.ai/pricing. Check that page for current prices, as plans change.

Does Convin have a mobile app?+

Yes. Convin's official website links to its iOS app.

Is Convin secure and compliant?+

Convin's official site states SOC 2, ISO 27001, GDPR, HIPAA compliance.

What is Convin?+

Convin is sales engagement & dialler software by Convin, an Indian company from Bengaluru. Conversation intelligence for contact centres.

How much does Convin cost?+

Convin is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Convin offer a free trial or free plan?+

Convin does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Convin made in India?+

Yes. Convin is built by Convin, headquartered in Bengaluru, Karnataka.

Who is Convin best suited for?+

Convin suits mid-market, enterprise buyers looking for sales engagement & dialler software with ai meeting & transcription assistants and ai voice agents.

What are the best alternatives to Convin?+

Popular alternatives in sales engagement & dialler software include Ozonetel CloudAgent, Knowlarity, MyOperator. Use App Advisor's compare tool to see them side by side.

How is Convin deployed?+

Convin is available as a cloud (SaaS) product, with web access.