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Starts at
Free plan
Drag
by DragApp · , United Kingdom · Since 2017
Shared inbox for Gmail teams with AI drafting and ticket management
- Starting price
- On request
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.2
- transparency & India fit
What is Drag?
Drag is helpdesk software from DragApp, based in , United Kingdom and has been building software since 2017. Shared inbox for Gmail teams with AI drafting and ticket management
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams. Beyond helpdesk software, Drag also covers ai tools.
What works well
- +Free plan available to evaluate at zero cost
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of Drag
Analysing Drag — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Drag features
Category-standard capabilities plus what Drag adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
- AI-assisted workflows and suggestions
Drag pricing
Entry price
On request
Free plan, paid tiers for more users and features
How Drag charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on dragapp.com.
Specifications
- Category
- Helpdesk software, AI tools
- Vendor
- DragApp
- Headquarters
- United Kingdom
- Founded
- 2017
- Pricing model
- Freemium
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like Drag
Alternatives, the same vendor's other products and India-first picks.
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Drag — frequently asked questions
What is Drag?+
Drag is helpdesk software by DragApp. Shared inbox for Gmail teams with AI drafting and ticket management
How much does Drag cost?+
Drag has a free plan. Check the vendor's pricing page for current plans.
Does Drag offer a free trial or free plan?+
Yes — Drag offers a free plan you can start with.
Is Drag made in India?+
No. Drag is developed by DragApp in , United Kingdom.
Who is Drag best suited for?+
Drag suits startup, small business, smb buyers looking for helpdesk software with ai tools.
What are the best alternatives to Drag?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Drag deployed?+
Drag is available as a cloud (SaaS) product, with web access.
About DragApp
DragApp · , United Kingdom · Founded 2017 · 1 product in our catalogue
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