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Drag

by DragApp · , United Kingdom · Since 2017

Shared inbox for Gmail teams with AI drafting and ticket management

Helpdesk softwareAI toolsAI poweredFree plan
Visit website
Starting price
On request
Free trial / plan
Free plan
Start without a card
Deployment
Cloud
Web
App Advisor rating
4.2
transparency & India fit

What is Drag?

Drag is helpdesk software from DragApp, based in , United Kingdom and has been building software since 2017. Shared inbox for Gmail teams with AI drafting and ticket management

Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.

A free plan is available, with paid plans for growing teams. Beyond helpdesk software, Drag also covers ai tools.

What works well

  • +Free plan available to evaluate at zero cost
  • +Covers more than one software category, reducing the number of tools you run

What to watch out for

  • −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Startup · Small business · SMB

AI analysis of Drag

Analysing Drag — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Drag features

Category-standard capabilities plus what Drag adds. Verify depth in a demo.

  • Multi-channel ticketing (email, chat, phone, WhatsApp)
  • SLA policies and escalations
  • Knowledge base and self-service portal
  • Automation and canned responses
  • Agent collaboration and internal notes
  • CSAT surveys
  • Reporting and dashboards
  • CRM and e-commerce integrations
  • Free plan to start without a card
  • AI-assisted workflows and suggestions

Drag pricing

Entry price

On request

Free plan, paid tiers for more users and features

How Drag charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on dragapp.com.

Specifications

Category
Helpdesk software, AI tools
Vendor
DragApp
Headquarters
United Kingdom
Founded
2017
Pricing model
Freemium
Starting price
On request
Deployment
Cloud
Platforms
Web
Best for
Startup, Small business, SMB
Made in India
No

More software like Drag

Alternatives, the same vendor's other products and India-first picks.

Compare all Drag alternatives with pricing →

Drag — frequently asked questions

What is Drag?+

Drag is helpdesk software by DragApp. Shared inbox for Gmail teams with AI drafting and ticket management

How much does Drag cost?+

Drag has a free plan. Check the vendor's pricing page for current plans.

Does Drag offer a free trial or free plan?+

Yes — Drag offers a free plan you can start with.

Is Drag made in India?+

No. Drag is developed by DragApp in , United Kingdom.

Who is Drag best suited for?+

Drag suits startup, small business, smb buyers looking for helpdesk software with ai tools.

What are the best alternatives to Drag?+

Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.

How is Drag deployed?+

Drag is available as a cloud (SaaS) product, with web access.

About DragApp

DragApp logo

DragApp · , United Kingdom · Founded 2017 · 1 product in our catalogue

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