1. eesel AI
eesel AI · Middletown · Helpdesk software · 4.3/5
AI agents that answer customer service tickets and chats inside helpdesks like Zendesk and Freshdesk.
On request
Free plan available
Helpdesk software · Alternatives
Best Drag alternatives in India (2026)
Drag is a helpdesk software product from DragApp, priced at On request with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 17 have a free plan, 6 are built in India.
Quick answer
The closest alternatives to Drag are eesel AI (On request), Wonderchat (On request), ASQR.ai (On request), Zoho Desk (Free plan) and Workativ (On request). eesel AI is the top-ranked option with a free plan.
Why businesses look for a Drag alternative
Indian support and GST
Drag is built in United Kingdom. 6 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Drag alternatives compared
Ranked by how closely each product matches Drag's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Drag (current) | On request | Yes | Web | No | 4.2/5 | — |
| 1 | eesel AI | On request | Yes | Web | No | 4.3/5 | |
| 2 |  Wonderchat | On request | Yes | Web | No | 4.2/5 | |
| 3 |  ASQR.ai | On request | Yes | Web | No | 4.2/5 | |
| 4 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 5 |  Workativ | On request | No | Web | Yes | 4.2/5 | |
| 6 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 7 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 8 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | |
| 9 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 10 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 11 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 12 |  LiveChatAI | On request | Yes | Web | No | 4.3/5 | |
| 13 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 14 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 15 |  Plain | On request | No | Web | No | 4/5 | |
| 16 |  Yuma AI | On request | No | Web | No | 4/5 | |
| 17 |  Chatwith | On request | Yes | Web | No | 4.2/5 | |
| 18 |  Quickchat AI | On request | Yes | Web | No | 4.2/5 | |
| 19 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 20 |  Freshdesk | Free plan | Yes | Web | Yes | 4.8/5 |
Top 10 Drag alternatives in detail
2. Wonderchat
Wonderchat Private Limited · Singapore · Helpdesk software · 4.2/5
AI support agent that deflects repetitive customer questions on your website.
On request
Free plan available
3. ASQR.ai
ASQR.ai · Helpdesk software · 4.2/5
AI guest support platform for venues, festivals and conferences
On request
Free plan available
4. Zoho Desk
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Compared with Drag
- Built in India (Chennai)
Key features
- Ticket Management
- Agent Productivity
- Real Time Collaboration
- Work modes
- Parent-child ticketing
5. Workativ
Workativ · Chennai · Helpdesk software · 4.2/5
AI agent platform that automates HR and IT support requests for employees.
On request
Free trial
Compared with Drag
- No free plan, unlike Drag
- Built in India (Chennai)
Free plan
Free plan available
Compared with Drag
- Built in India (Bengaluru)
Free plan
Free plan available
Key features
- Shared inbox
- Multiple inboxes (Standard and above)
- Unlimited tags and saved replies (Standard and above)
- Internal teams and company grouping (Plus and above)
- Round robin routing (Plus); multiple routing types (Pro)
Free plan
Free plan available
9. Salesforce Service Cloud
Salesforce · San Francisco · Helpdesk software · 4.6/5
Enterprise customer service.
Free · paid from $25/user/mo
Free plan available
10. Jira Service Management
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Drag alternatives by what you need
How to choose a Drag alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Drag alternatives — FAQs
What is the best alternative to Drag in 2026?+
The closest matches to Drag on App Advisor are eesel AI (On request), Wonderchat (On request), ASQR.ai (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Drag, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Drag?+
Yes. 17 of the 20 alternatives listed have a free plan or are free: eesel AI (On request), Wonderchat (On request), ASQR.ai (On request). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Is there an Indian alternative to Drag?+
Yes. 6 alternatives are built in India, including Zoho Desk (Free plan), Workativ (On request), Hiver (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Drag vs eesel AI: which is better?+
eesel AI is the closest match to Drag in our catalogue. Compare them side by side before you book a demo.
How were these Drag alternatives chosen?+
Every product listed sits in helpdesk software or a category Drag also covers, and DragApp's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Drag alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
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