Exotel Contact Center

by Exotel · Bengaluru, Karnataka · Since 2011

Omnichannel contact centre on Exotel.

Contact center & cloud telephonyRecommendedMade in India

Starting price: On request; Ask for a quote
Free trial / plan: Not advertised
Deployment: Cloud; Web
App Advisor rating: 4.4; transparency & India fit

What is Exotel Contact Center?

Exotel Contact Center is contact center & cloud telephony from Exotel, an Indian company headquartered in Bengaluru, Karnataka and has been building software since 2011. Omnichannel contact centre on Exotel.

Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.

What works well

+Built in India with GST-ready workflows and local support hours
+15 years in business — a mature, stable product
+One of the top-ranked contact center & cloud telephony options in our catalogue

What to watch out for

−Pricing is not published — expect a sales conversation before you see costs
−No permanently free plan

Best suited for: Mid-market · Enterprise

AI analysis of Exotel Contact Center

Analysing Exotel Contact Center — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Exotel Contact Center features

Category-standard capabilities plus what Exotel Contact Center adds. Verify depth in a demo.

IVR and ACD routing
Virtual and toll-free numbers
Predictive and progressive diallers
Call recording and QA
Omnichannel agent desktop
CRM screen-pop
Workforce management
Real-time dashboards
INR pricing and India-based support

Exotel Contact Center pricing

Entry price

On request

Quoted per organisation after a discovery call

How Exotel Contact Center charges. Exotel prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.

Read from the vendor's official website. Prices change — confirm on exotel.com.

Specifications

Category: Contact center & cloud telephony
Vendor: Exotel
Headquarters: Bengaluru, Karnataka
Founded: 2011
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

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Ozonetel Kookoo

Ozonetel · Contact center & cloud telephony

4.4App Advisor rating

Made in India

Starts at

Pay as you go

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Exotel Contact Center — frequently asked questions

What is Exotel Contact Center?+

Exotel Contact Center is contact center & cloud telephony by Exotel, an Indian company from Bengaluru. Omnichannel contact centre on Exotel.

How much does Exotel Contact Center cost?+

Exotel Contact Center does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Exotel Contact Center offer a free trial or free plan?+

Exotel Contact Center does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Exotel Contact Center made in India?+

Yes. Exotel Contact Center is built by Exotel, headquartered in Bengaluru, Karnataka.

Who is Exotel Contact Center best suited for?+

Exotel Contact Center suits mid-market, enterprise buyers looking for contact center & cloud telephony.

What are the best alternatives to Exotel Contact Center?+

Popular alternatives in contact center & cloud telephony include Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center. Use App Advisor's compare tool to see them side by side.

How is Exotel Contact Center deployed?+

Exotel Contact Center is available as a cloud (SaaS) product, with web access.