Exotel Contact Center

by Exotel · Bengaluru, Karnataka · Since 2011

Omnichannel contact centre on Exotel.

Contact center & cloud telephonyRecommendedMade in India

Starting price: $70; XPrime plan; Exotel's page does not state the billing unit
Free trial / plan: Free trial; Via 'Try For Free' sign-up; length not stated
Deployment: Cloud; Web
App Advisor rating: 4.4; transparency & India fit

What is Exotel Contact Center?

Exotel Contact Center is the omnichannel contact centre product from Exotel, an Indian cloud communications company. It handles voice, SMS, WhatsApp and video from one agent interface, with a drag-and-drop IVR builder, dialers, call recording, routing, quality management and number masking. Exotel says 7,000+ businesses in 60+ countries use it, with 1,15,000+ agents on its cloud.

Exotel is a natural shortlist for Indian lenders, e-commerce companies, logistics firms and D2C brands. These businesses need Indian phone numbers, high outbound call volumes and WhatsApp in the same queue as voice. It can run as public-cloud CCaaS, on-premise, private cloud or hybrid, which matters to BFSI buyers with data-residency rules.

Exotel lists its plans in USD: XPrime at $70 and XPro at $100. The page does not say whether that is per agent per month. The top XTRM tier is sales-only, and enterprise deals use slab-based pricing. Voice streaming (Agent Stream) is sold separately. A free trial is offered through Exotel's 'Try For Free' sign-up, but no trial length is stated.

What works well

+Voice, SMS, WhatsApp and video in one agent interface
+Drag-and-drop multi-level IVR builder that needs no developer
+Cloud, on-premise, private cloud and hybrid deployment
+Number masking, dialers and voice blaster for outbound teams
+ISO 27001, ISO 27018 and PCI-DSS listed, with a 99.99% uptime claim
+Free trial sign-up available

What to watch out for

−Published prices are in USD, and the billing unit is not stated
−The top XTRM tier and enterprise slab pricing are sales-only
−Voice streaming (Agent Stream) costs extra
−AI features such as agent assist need the higher XPro tier

Best suited for: Indian BFSI, lending and collections teams with heavy outbound calling · E-commerce and logistics companies running support across voice and WhatsApp · Enterprises that need on-premise or hybrid contact centre deployment

Exotel Contact Center at a glance

Analysing Exotel Contact Center — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Exotel Contact Center features

Researched from Exotel Contact Center's official product pages · updated October 2026.

Channels

Voice, SMS, WhatsApp and video
Social media DMs and email (XTRM)
Native chat and voice bots

Call handling

Drag-and-drop multi-level IVR
Auto-dialers and pre-recorded calls
Call routing and smart universal routing
Automatic call recording
Number masking

Quality & workforce

Quality management, automated in XPro
WFM integration
Secure co-browsing
Reports and analytics

AI capabilities

Agent assist and agent copilot
Virtual agents (voice and chat bots)
Automated quality management

Exotel Contact Center pricing (USD)

Source

Every edition as published by the vendor · free trial: Free trial via sign-up; duration not published. Prices exclude GST unless stated. Full Exotel Contact Center pricing breakdown

XPrime

$70

Voice and digital channels
Dialers, call routing, voice blaster
Quality management, native chat and voice bot
Number masking and mobile app

XPro

$100

Everything in XPrime
Smart universal routing, automated quality management
WFM integration, secure co-browsing
Agent assist

XTRM

Talk to sales

Virtual agents and agent copilot
Social media DMs, email and video
Customisable reports

Other pricing options & add-ons

Voice Streaming (Agent Stream)
Excluded from all plans; sold separately
Contact sales
Enterprise deployments
Custom quote
Slab-based

• Prices are shown in USD on the Exotel pricing page, with no per-agent or per-month label.
• GST is not mentioned.
• Sales: +91-808 8919 888, hello@exotel.com

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

CRM plugins
Helpdesk plugins
WhatsApp
REST APIs

Security & compliance

99.99% uptime claim with backup routes
Round-the-clock infrastructure monitoring
Single-vendor SLA across voice, video, SMS, WhatsApp and bots

For Indian businesses

Indian sales line +91-808 8919 888
On-premise and private-cloud options help BFSI buyers meet data-residency requirements
WhatsApp is handled in the same agent console as voice

Trust, compliance & who uses Exotel Contact Center

7,000+ businesses

Customers

115,000+ agents on the cloud

Users covered

60+

Countries

Certifications & compliance

ISO 27001 Source
ISO 27018 Source
PCI-DSS Source
GDPR Source

Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.

Is Exotel Contact Center the best choice for you?

Best choice if you are…

Indian BFSI, lending and collections teams with heavy outbound calling
E-commerce and logistics companies running support across voice and WhatsApp
Enterprises that need on-premise or hybrid contact centre deployment

Look elsewhere if you are…

Small teams that only need a basic virtual number (Exotel's business phone system fits them better)
Buyers who want flat INR pricing without a sales call

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (3) · updated October 2026

Exotel Contact Center screenshots

Exotel Contact Center video

From Bootstrap to $100M Raise | Shivakumar (Shivku) Ganesan on Building Exotel & The Future of CX

Specifications

Category: Contact center & cloud telephony
Vendor: Exotel
Headquarters: Bengaluru, Karnataka
Founded: 2011
Pricing model: Quote-based
Starting price: $70 · XPrime plan; Exotel's page does not state the billing unit
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

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Exotel Contact Center — frequently asked questions

What is Exotel Contact Center?+

Exotel Contact Center is a cloud omnichannel contact centre that handles voice, SMS, WhatsApp and video in one place. Exotel says 7,000+ businesses in 60+ countries use its platform.

How much does Exotel Contact Center cost?+

Exotel lists XPrime at $70 and XPro at $100, while XTRM is quoted by sales. The page does not say whether the price is per agent per month, so confirm the unit and INR equivalent with sales.

Is GST included in Exotel pricing?+

The Exotel pricing page does not mention GST and shows prices in USD. Indian buyers should expect GST to be added on the final invoice and should confirm this with sales.

Does Exotel offer a free trial?+

Yes. Exotel has a 'Try For Free' sign-up and says you can get started in under 30 minutes. The trial length is not published.

Can Exotel be deployed on-premise?+

Yes. Exotel Contact Center can run as public-cloud CCaaS, on-premise, private cloud or hybrid.

Does Exotel support WhatsApp?+

Yes. WhatsApp sits alongside voice, SMS and video in the Exotel agent interface, and it can also be automated with bots.

Is Exotel secure?+

Exotel lists ISO 27001, ISO 27018, PCI-DSS and GDPR, conducts VAPT, and claims 99.99% uptime with backup routing.

Exotel vs Ozonetel: which is better?+

Both are Indian cloud contact centre vendors. Exotel's strengths include WhatsApp, number masking and flexible deployment. Compare per-agent INR quotes and dialer features for your call volumes before deciding.

Does Exotel integrate with my CRM?+

Exotel offers pre-built and custom plugins for CRM and helpdesk tools, along with REST APIs for custom apps.

Where is the Exotel Contact Center login page?+

Exotel Contact Center's login is at https://id.accounts.exotel.com/u/login/identifier, linked from its official website.

How much does Exotel Contact Center cost?+

Exotel Contact Center publishes its plans at https://exotel.com/pricing/. Check that page for current prices, as plans change.

Does Exotel Contact Center have a free trial?+

Yes. Exotel Contact Center's official site offers a free trial.

Is Exotel Contact Center secure and compliant?+

Exotel Contact Center's official site states ISO 27001, GDPR, PCI DSS, SOC 2 compliance.

What is Exotel Contact Center?+

Exotel Contact Center is contact center & cloud telephony by Exotel, an Indian company from Bengaluru. Omnichannel contact centre on Exotel.

How much does Exotel Contact Center cost?+

Exotel publishes: $70 · XPrime plan; Exotel's page does not state the billing unit. Confirm current plans and taxes on the official pricing page.

Does Exotel Contact Center offer a free trial or free plan?+

Exotel Contact Center does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Exotel Contact Center made in India?+

Yes. Exotel Contact Center is built by Exotel, headquartered in Bengaluru, Karnataka.

Who is Exotel Contact Center best suited for?+

Exotel Contact Center suits mid-market, enterprise buyers looking for contact center & cloud telephony.

What are the best alternatives to Exotel Contact Center?+

Popular alternatives in contact center & cloud telephony include Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center. Use App Advisor's compare tool to see them side by side.

How is Exotel Contact Center deployed?+

Exotel Contact Center is available as a cloud (SaaS) product, with web access.