Sales engagement & dialler software · Pricing

Freshcaller (Freshdesk Contact Center) pricing in India (2027)

Freshcaller (Freshdesk Contact Center) has 4 published plans. Below is the full price list exactly as Freshworks publishes it, what each plan includes, and the costs people miss when budgeting.

Full Freshcaller (Freshdesk Contact Center) review

Starting price

$15/agent/month

Growth, billed annually, plus pay-per-minute call charges

Free plan / trial

Free plan

$0 per agent per month plus call charges

Freshcaller (Freshdesk Contact Center) price list

Every price below is quoted from Freshworks's official pricing page in US dollars. We never convert or estimate prices.

Plan	Price	Billing	What it adds
Free	$0	per agent per month, plus pay per minute	Inbound caller ID and desktop notifications Custom greetings and call notes Call metrics and conversion properties
Growth	$15	per agent per month, billed annually, plus pay per minute	2,000 incoming minutes per month Number porting, wait queues and voicemail Warm and cold transfer with call recording Day pass at $2
Pro	$39	per agent per month, billed annually, plus pay per minute	3,000 incoming minutes per month Holiday routing and routing automation Call conferencing and smart escalations Day pass at $7
Enterprise	$69	per agent per month, billed annually, plus pay per minute	5,000 incoming minutes per month Speech-enabled IVR Abandoned call metrics and service level monitoring Day pass at $12

Other Freshcaller (Freshdesk Contact Center) pricing options

Day pass

$2 / $7 / $12

Growth / Pro / Enterprise, for occasional agents

Before you budget for Freshcaller (Freshdesk Contact Center)

Listed prices are for annual billing; the page says annual saves 20% versus monthly.
Call minutes beyond inclusions are charged per minute at separately published call rates.
No INR pricing or GST treatment is stated; payment is by Visa, Mastercard, Discover or American Express.
Upgrades are instant, downgrades and cancellations take effect at term end, and there is no cancellation fee.

Is Freshcaller (Freshdesk Contact Center) free?

Yes — Freshcaller (Freshdesk Contact Center) has a free option. Free plan ($0 per agent per month plus call charges). Paid plans add the rest.

Prices change. Confirm the current price on Freshworks's pricing page before you sign.

Freshcaller (Freshdesk Contact Center) pricing FAQs

What is Freshcaller (Freshdesk Contact Center) pricing in India in 2027?+

Freshcaller (Freshdesk Contact Center) has 4 plans: Free at $0, Growth at $15, Pro at $39, Enterprise at $69. Freshworks publishes these prices in US dollars, so your invoice depends on the exchange rate on the billing date.

Is Freshcaller (Freshdesk Contact Center) free?+

Yes — Freshcaller (Freshdesk Contact Center) has a free option. Free plan ($0 per agent per month plus call charges). Paid plans add the rest.

Does Freshcaller (Freshdesk Contact Center) have a free trial?+

Yes — 14-day free trial with all Enterprise features, no credit card required. A trial is the cheapest way to test the workflow you actually care about before paying.

What else costs extra on Freshcaller (Freshdesk Contact Center)?+

Day pass ($2 / $7 / $12). Add these to any budget before you compare it with another product.

How much does Freshcaller cost in India?+

Freshcaller (Freshdesk Contact Center) is priced in US dollars, not rupees. On annual billing the Free plan is $0, Growth is $15, Pro is $39 and Enterprise is $69 per agent per month, and each plan adds pay-per-minute call charges. Growth, Pro and Enterprise include 2,000, 3,000 and 5,000 incoming minutes a month respectively.

Does Freshcaller pricing include GST?+

Freshcaller's pricing page shows USD prices only and does not mention GST or an INR invoice. Indian businesses pay by international card, so expect card forex charges and check with Freshworks sales how tax will appear on the invoice before committing to an annual plan, especially if you need input tax credit.

Is there a free plan or free trial for Freshcaller?+

Yes to both. Freshcaller has a permanent Free plan at $0 per agent per month plus call charges, covering inbound caller ID, greetings, call notes and basic metrics. There is also a 14-day free trial that unlocks all Enterprise features, and Freshworks says no credit card is needed to start it.

Which Freshcaller features need the Enterprise plan?+

Freshcaller's Enterprise plan, at $69 per agent per month annually, adds speech-enabled IVR, abandoned call metrics and service level monitoring on top of Pro. It also raises included incoming minutes to 5,000 a month. Most small Indian support teams will find Growth or Pro enough unless they run a large inbound queue.

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