Freshcaller (Freshdesk Contact Center)

by Freshworks · San Mateo, California · Since 2010

Cloud phone system integrated with Freshdesk.

Sales engagement & dialler softwareMade in IndiaFree plan

Starting price: $15/agent/month; Growth, billed annually, plus pay-per-minute call charges
Free trial / plan: Free plan; $0 per agent per month plus call charges
Deployment: Cloud; Web
App Advisor rating: 4.6; transparency & India fit

What is Freshcaller (Freshdesk Contact Center)?

Freshcaller, now sold as Freshdesk Contact Center, is the cloud phone system from Freshworks, the company that started out in Chennai. It runs in the browser, lets agents take and place calls inside Freshdesk, and turns a call into a ticket with one click. In India it makes most sense for support teams that already run Freshdesk and want voice in the same screen, rather than for outbound sales floors that live in a dialler.

Pricing is published only in US dollars. The pricing page lists Free at $0, Growth at $15, Pro at $39 and Enterprise at $69 per agent per month on annual billing, and every tier is plus pay-per-minute call charges. Growth includes 2,000 incoming minutes a month, Pro 3,000 and Enterprise 5,000. Annual billing is shown as saving 20% over monthly. There is also a day pass for occasional agents, priced at $2, $7 or $12 depending on plan, which helps seasonal teams avoid paying for full seats.

The strengths are a quick setup (Freshworks says a few hours), a free tier that is good enough to test inbound caller ID, greetings and call notes, and a sensible feature ladder: Growth brings voicemail, queues, transfers and recording; Pro adds holiday routing, routing automation and conferencing; Enterprise adds speech-enabled IVR and service-level monitoring. Bring-your-own-carrier is supported, and the Freshworks marketplace has add-ons such as injixo workforce management and third-party AI voice agents.

The weak spots for Indian buyers are real. India appears on the number country list only with an asterisk, meaning you have to contact Freshcaller support before buying an Indian number, and there is no rupee price, so card payment in USD and forex charges are part of the deal. Payment is by Visa, Mastercard, Discover or Amex; PayPal and purchase orders over the phone are not accepted. If you need cheap Indian toll-free numbers and an outbound power dialler, a local telephony vendor will usually fit better. If your agents already answer email in Freshdesk, this is the easiest way to add calls.

What works well

+A permanent Free plan covers inbound caller ID, custom greetings, call notes and basic call metrics
+Calls sit inside Freshdesk and convert to tickets with one click, so no separate agent console
+Paid plans include monthly incoming minutes: 2,000 on Growth, 3,000 on Pro and 5,000 on Enterprise
+Day passes from $2 let you add temporary agents during peak season without buying full seats
+A 14-day trial unlocks all Enterprise features and needs no credit card
+Bring-your-own-carrier support lets you keep an existing telecom provider for call routes
+No cancellation fee; upgrades apply instantly and downgrades apply at the end of the term

What to watch out for

−Prices are listed only in USD, so Indian buyers pay in dollars and absorb card forex charges
−Indian phone numbers are marked as requiring a request to support before purchase
−Every plan adds pay-per-minute call charges on top of the per-agent fee, which makes budgeting harder
−Speech-enabled IVR and service-level monitoring are locked to the $69 Enterprise plan
−PayPal and phone purchase orders are not accepted; payment is by international card
−Built mainly for inbound support; there is no outbound campaign dialler on the plan comparison

Best suited for: Indian support teams already running Freshdesk who want voice calls inside the same helpdesk · SaaS and D2C companies serving customers abroad who need numbers in many countries · Seasonal support desks that can use day passes for temporary agents · Small teams wanting a free inbound phone line to start with

Freshcaller (Freshdesk Contact Center) at a glance

Analysing Freshcaller (Freshdesk Contact Center) — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Freshcaller (Freshdesk Contact Center) features

Researched from Freshcaller (Freshdesk Contact Center)'s official product pages · updated October 2026.

Call handling

Inbound caller ID and desktop notifications
Warm and cold call transfer
Voicemail and custom greetings
Call conferencing
Call notes

Routing and queues

Wait queues
Holiday routing
Routing automation
Smart escalations
Speech-enabled IVR (Enterprise)

Numbers and carriers

Numbers in 90+ countries
Number porting in and out
Bring your own carrier (BYOC)
Forwarding calls to an agent's mobile

Monitoring and reporting

Call recording and post-call transcripts
Call metrics and agent statuses
Abandoned call metrics
Service level monitoring
Live customer satisfaction dashboards

Helpdesk and omnichannel

Calling from inside Freshdesk
One-click call-to-ticket conversion
Call history visible in Freshdesk
Unified Messaging API on the Freshworks platform

AI capabilities

AI voice bots to answer repetitive queries
Speech-enabled IVR on the Enterprise plan
Marketplace AI agents such as SquawkVoice and Synthflow

Freshcaller (Freshdesk Contact Center) pricing (USD)

Source

Every edition as published by the vendor · free trial: 14-day free trial with all Enterprise features, no credit card required. Prices exclude GST unless stated. Full Freshcaller (Freshdesk Contact Center) pricing breakdown

Free

per agent per month, plus pay per minute

Inbound caller ID and desktop notifications
Custom greetings and call notes
Call metrics and conversion properties

Growth

$15

per agent per month, billed annually, plus pay per minute

2,000 incoming minutes per month
Number porting, wait queues and voicemail
Warm and cold transfer with call recording
Day pass at $2

Pro

$39

per agent per month, billed annually, plus pay per minute

3,000 incoming minutes per month
Holiday routing and routing automation
Call conferencing and smart escalations
Day pass at $7

Enterprise

$69

per agent per month, billed annually, plus pay per minute

5,000 incoming minutes per month
Speech-enabled IVR
Abandoned call metrics and service level monitoring
Day pass at $12

Other pricing options & add-ons

Day pass
Growth / Pro / Enterprise, for occasional agents
$2 / $7 / $12

• Listed prices are for annual billing; the page says annual saves 20% versus monthly.
• Call minutes beyond inclusions are charged per minute at separately published call rates.
• No INR pricing or GST treatment is stated; payment is by Visa, Mastercard, Discover or American Express.
• Upgrades are instant, downgrades and cancellations take effect at term end, and there is no cancellation fee.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Freshdesk
Freshsales
Freshservice (Freshcaller Sync app)
injixo workforce management
SquawkVoice AI Agent
Synthflow AI Agent
Asyntai AI Receptionist

Security & compliance

Hosted on AWS in dedicated VPCs across multiple availability zones
Backups kept in a separate AWS availability zone
Certifications and attestations published through the Freshworks Trust Center

For Indian businesses

Freshworks began as a Chennai-based company and opened a Mumbai data centre for Freshdesk in 2018
India is on Freshcaller's number list but marked as requiring a request to support before purchase
Plans are priced and charged in USD by international card; no INR price list is published
Freshworks says it serves 74,000+ businesses in 120+ countries

Support, resources & partner network

Support & learning

Email at hello@freshcaller.com
Phone line +1 (866) 832-3090
Self-service FAQ and solution articles on support.freshcaller.com

Pricing Features Marketplace apps Support FAQs

Trust, compliance & who uses Freshcaller (Freshdesk Contact Center)

74,000+ (Freshworks overall)

Customers

120+

Countries

Is Freshcaller (Freshdesk Contact Center) the best choice for you?

Best choice if you are…

Indian support teams already running Freshdesk who want voice calls inside the same helpdesk
SaaS and D2C companies serving customers abroad who need numbers in many countries
Seasonal support desks that can use day passes for temporary agents
Small teams wanting a free inbound phone line to start with

Look elsewhere if you are…

Outbound telesales teams that need a predictive or progressive dialler
Businesses that need INR billing with GST invoices and local toll-free numbers set up quickly

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (8) · updated October 2026

Freshcaller (Freshdesk Contact Center) screenshots

Specifications

Category: Sales engagement & dialler software
Vendor: Freshworks
Headquarters: San Mateo, California
Founded: 2010
Pricing model: Freemium
Starting price: Free plan
Deployment: Cloud
Platforms: Web
Best for: Startup, Small business, SMB
Made in India: Yes

$18 per user/month · Starter, Core Calling; INR plans from ₹1,300 per user/month

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Compare all Freshcaller (Freshdesk Contact Center) alternatives with pricing →

Freshcaller (Freshdesk Contact Center) — frequently asked questions

How much does Freshcaller cost in India?+

Freshcaller (Freshdesk Contact Center) is priced in US dollars, not rupees. On annual billing the Free plan is $0, Growth is $15, Pro is $39 and Enterprise is $69 per agent per month, and each plan adds pay-per-minute call charges. Growth, Pro and Enterprise include 2,000, 3,000 and 5,000 incoming minutes a month respectively.

Does Freshcaller pricing include GST?+

Freshcaller's pricing page shows USD prices only and does not mention GST or an INR invoice. Indian businesses pay by international card, so expect card forex charges and check with Freshworks sales how tax will appear on the invoice before committing to an annual plan, especially if you need input tax credit.

Is there a free plan or free trial for Freshcaller?+

Yes to both. Freshcaller has a permanent Free plan at $0 per agent per month plus call charges, covering inbound caller ID, greetings, call notes and basic metrics. There is also a 14-day free trial that unlocks all Enterprise features, and Freshworks says no credit card is needed to start it.

Can I get an Indian phone number on Freshcaller?+

Freshcaller lists India among the countries where it provides numbers, but marks it with an asterisk, which means you must contact Freshcaller support before buying one. Indian telecom rules require extra documentation, so plan for some lead time. Bring-your-own-carrier is also supported if you already have a local provider.

Freshcaller vs Exotel: which should an Indian business choose?+

Freshcaller suits teams that already use Freshdesk and want calls, recordings and tickets in one place, with numbers in 90+ countries. Exotel is an Indian telephony provider with rupee billing and local numbers as its core business. For domestic outbound calling, compare Exotel; for helpdesk-centred global support, Freshcaller is simpler.

What does the Freshcaller day pass do?+

A Freshcaller day pass lets an occasional agent use the phone system for a day without a full monthly seat. It costs $2 on Growth, $7 on Pro and $12 on Enterprise. It is useful for sale-season spikes or backup staff who only take calls on certain days, and it keeps per-seat costs down.

Does Freshcaller work with Freshdesk?+

Yes. Freshcaller is built to run inside Freshdesk: agents can make and receive calls from the helpdesk, convert a call into a ticket in one click and see call history against the customer. Freshworks now markets it as Freshdesk Contact Center, and it also connects to Freshsales and Freshservice through marketplace apps.

How long does Freshcaller take to set up?+

Freshworks says Freshcaller can be set up in a few hours. A small team can buy or port a number, record greetings, build a queue and connect Freshdesk within a day. Getting an Indian number can take longer because it needs a request to support, and complex IVR or routing automation needs extra testing time.

Is Freshcaller data secure?+

Freshworks hosts Freshcaller on AWS, running workloads in dedicated VPCs across multiple availability zones with backups in a separate zone. Its certifications and attestations are published on the Freshworks Trust Center rather than on the product page. Enterprise buyers should request the relevant reports and data-residency details before signing.

Which Freshcaller features need the Enterprise plan?+

Freshcaller's Enterprise plan, at $69 per agent per month annually, adds speech-enabled IVR, abandoned call metrics and service level monitoring on top of Pro. It also raises included incoming minutes to 5,000 a month. Most small Indian support teams will find Growth or Pro enough unless they run a large inbound queue.

Where is the Freshcaller (Freshdesk Contact Center) login page?+

Freshcaller (Freshdesk Contact Center)'s login is at https://login.freshworks.com/email-login/, linked from its official website.

How do I sign up for Freshcaller (Freshdesk Contact Center)?+

New accounts are created at https://www.freshworks.com/freshcaller-cloud-pbx/signup/ on Freshcaller (Freshdesk Contact Center)'s official site.

How much does Freshcaller (Freshdesk Contact Center) cost?+

Freshcaller (Freshdesk Contact Center) publishes its plans at https://www.freshworks.com/freshcaller-cloud-pbx/pricing/. It offers a free plan. Check that page for current prices, as plans change.

Does Freshcaller (Freshdesk Contact Center) have a free trial?+

Yes. Freshcaller (Freshdesk Contact Center)'s official site offers a free trial.

Does Freshcaller (Freshdesk Contact Center) have a mobile app?+

Yes. Freshcaller (Freshdesk Contact Center)'s official website links to its Android and iOS app.

What is Freshcaller (Freshdesk Contact Center)?+

Freshcaller (Freshdesk Contact Center) is sales engagement & dialler software by Freshworks, an Indian company from San Mateo. Cloud phone system integrated with Freshdesk.

How much does Freshcaller (Freshdesk Contact Center) cost?+

Freshcaller (Freshdesk Contact Center) has a free plan. Check the vendor's pricing page for current plans.

Does Freshcaller (Freshdesk Contact Center) offer a free trial or free plan?+

Yes — Freshcaller (Freshdesk Contact Center) offers a free plan you can start with.

Is Freshcaller (Freshdesk Contact Center) made in India?+

Yes. Freshcaller (Freshdesk Contact Center) is built by Freshworks, headquartered in San Mateo, California.

Who is Freshcaller (Freshdesk Contact Center) best suited for?+

Freshcaller (Freshdesk Contact Center) suits startup, small business, smb buyers looking for sales engagement & dialler software.

What are the best alternatives to Freshcaller (Freshdesk Contact Center)?+

Popular alternatives in sales engagement & dialler software include Ozonetel CloudAgent, Knowlarity, MyOperator. Use App Advisor's compare tool to see them side by side.

How is Freshcaller (Freshdesk Contact Center) deployed?+

Freshcaller (Freshdesk Contact Center) is available as a cloud (SaaS) product, with web access.