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Live chat & chatbot software · Alternatives
Freshchat is a live chat & chatbot software product from Freshworks, San Mateo, priced at Free · paid from $19/agent/mo · Growth plan, billed annually with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 18 have a free plan, 10 are built in India.
Quick answer
The closest alternatives to Freshchat are Zoho SalesIQ (Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly), WotNot (Free plan), Botpress (Free plan), Tars ($499 · per month for Premium; yearly billing advertised at 17% off) and Tawk.to (Free). Zoho SalesIQ is the top-ranked option with a free plan. Published prices in this list start at ₹8,000/month.
Reported limitation
Paid plans are billed in US dollars, not rupees, on Freshworks' pricing page
Reported limitation
AI Agent sessions beyond the free 500 cost $49 per 100 and expire each cycle
Reported limitation
Freddy AI Copilot is an extra $29 per agent and unavailable on Growth
Ranked by how closely each product matches Freshchat's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Freshchat (current) | Free · paid from $19/agent/mo · Growth plan, billed annually | Yes | Web | Yes | 4.8/5 | — |
| 1 |  Zoho SalesIQ | Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly | Yes | Web | Yes | 4.8/5 | vs Freshchat |
| 2 |  WotNot | Free plan | Yes | Web | Yes | 4.4/5 | |
| 3 |  Botpress | Free plan | Yes | Web | No | 4.4/5 | |
| 4 |  Tars | $499 · per month for Premium; yearly billing advertised at 17% off | No | Web | Yes | 4.6/5 | vs Freshchat |
| 5 |  Tawk.to | Free | Yes | Web | No | 4.6/5 | |
| 6 |  Engati Chat | Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation | Yes | Web | Yes | 4.7/5 | vs Freshchat |
| 7 |  SmatBot | Free plan | Yes | Web | Yes | 4.7/5 | vs Freshchat |
| 8 |  Rasa | Free plan | Yes | Web | No | 4.4/5 | |
| 9 |  Chatbase | Free plan | Yes | Web | No | 4.3/5 | |
| 10 |  Yellow.ai | Free plan · then $0.99/resolution (USD) | Yes | Web | Yes | 4.4/5 | |
| 11 |  Zoho SalesIQ Zobot | Free plan | Yes | Web | Yes | 4.6/5 | |
| 12 |  Chaport | Free plan | Yes | Web | No | 4.5/5 | |
| 13 |  Smartsupp | Free plan | Yes | Web | No | 4.5/5 | |
| 14 |  Userlike | Free plan | Yes | Web | No | 4.5/5 | |
| 15 |  IBM watsonx Assistant | Free plan | Yes | Web | No | 4.4/5 | |
| 16 |  Haptik Platform | On request | No | Web | Yes | 4.4/5 | |
| 17 |  Botsonic by Writesonic | Free plan | Yes | Web | Yes | 4.4/5 | |
| 18 |  JivoChat | Free plan | Yes | Web | No | 4.3/5 | |
| 19 |  Dialogflow | Free plan | Yes | Web | No | 4.4/5 | |
| 20 |  Yugasa Bot | Free plan | Yes | Web | Yes | 4.4/5 |
Zoho Corporation · Chennai · Live chat & chatbot software · 4.8/5
Website chat, visitor tracking and chatbots.
Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly
Free plan available
Key features
WotNot · Ahmedabad · Live chat & chatbot software · 4.4/5
No-code chatbot builder built in Ahmedabad.
Free plan
Free plan available
Free plan
Free plan available
Compared with Freshchat
$499 · per month for Premium; yearly billing advertised at 17% off
Free trial
Compared with Freshchat
Key features
Free
Free plan available
Key features
Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation
Free plan available
Key features
SmatBot (ByteQuest) · Hyderabad · Live chat & chatbot software · 4.7/5
Chatbot builder built in Hyderabad.
Free plan
Free plan available
Free plan
Free plan available
Compared with Freshchat
Chatbase · Toronto · Live chat & chatbot software · 4.3/5
Custom ChatGPT for your website.
Free plan
Free plan available
Yellow.ai · San Mateo · Live chat & chatbot software · 4.4/5
Enterprise conversational AI across chat and voice, built in Bengaluru.
Free plan · then $0.99/resolution (USD)
Free plan available
Key features
Zoho SalesIQFree · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthlyWotNotFree planTars$499 · per month for Premium; yearly billing advertised at 17% offEngati ChatQuote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversationSmatBotFree planYellow.aiFree plan · then $0.99/resolution (USD)The closest matches to Freshchat on App Advisor are Zoho SalesIQ (Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly), WotNot (Free plan), Botpress (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match Freshchat, then by rating. The best choice depends on your team size and budget.
Yes. 18 of the 20 alternatives listed have a free plan or are free: Zoho SalesIQ (Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly), WotNot (Free plan), Botpress (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Tars starts lowest at $499 · per month for Premium; yearly billing advertised at 17% off. Zoho SalesIQ also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 10 alternatives are built in India, including Zoho SalesIQ (Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly), WotNot (Free plan), Tars ($499 · per month for Premium; yearly billing advertised at 17% off). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Zoho SalesIQ is the closest match to Freshchat in our catalogue. Compare them side by side before you book a demo.
Every product listed sits in live chat & chatbot software or a category Freshchat also covers, and Freshworks's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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