RecommendedFeatured
Starts at
₹800/mo
- Starting price
- ₹750/mo
- per month, billed by vendor
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is Freshworks CRM?
Freshworks CRM is crm software from Freshworks, an Indian company headquartered in San Mateo, California and has been building software since 2010. Unified sales and marketing CRM.
CRM software organises leads, contacts, deals and follow-ups so your sales team stops working from memory and WhatsApp. The right choice depends far more on your sales motion than on feature count — a long-cycle B2B pipeline and a high-volume inside-sales floor need genuinely different tools.
A free plan is available, with paid plans starting around ₹750 per month for growing teams. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +16 years in business — a mature, stable product
What to watch out for
- −Feature depth for your specific workflow should still be verified in a demo
Best suited for: Startup · Small business · SMB
AI analysis of Freshworks CRM
Analysing Freshworks CRM — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Freshworks CRM features
Category-standard capabilities plus what Freshworks CRM adds. Verify depth in a demo.
- Lead capture from website, ads, IndiaMART and Justdial
- Pipeline stages and deal tracking
- WhatsApp, email and call logging
- Lead distribution and round-robin
- Task reminders and follow-up automation
- Quotes and proposals
- Mobile app with call tracking
- Reports, forecasts and dashboards
- Free plan to start without a card
- INR pricing and India-based support
Freshworks CRM pricing
Entry price
₹750/mo
Free plan, paid tiers for more users and features
How Freshworks CRM charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on freshworks.com.
Freshworks CRM screenshots
Specifications
- Category
- CRM software
- Vendor
- Freshworks
- Headquarters
- San Mateo, California
- Founded
- 2010
- Pricing model
- Freemium
- Starting price
- ₹750/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
More software like Freshworks CRM
Alternatives, the same vendor's other products and India-first picks.
Compare all Freshworks CRM alternatives with pricing →
Freshworks CRM — frequently asked questions
What is Freshworks CRM?+
Freshworks CRM is crm software by Freshworks, an Indian company from San Mateo. Unified sales and marketing CRM.
How much does Freshworks CRM cost?+
Freshworks CRM has a free plan; paid plans start around ₹750 per month. Check the vendor's pricing page for current plans.
Does Freshworks CRM offer a free trial or free plan?+
Yes — Freshworks CRM offers a free plan you can start with.
Is Freshworks CRM made in India?+
Yes. Freshworks CRM is built by Freshworks, headquartered in San Mateo, California.
Who is Freshworks CRM best suited for?+
Freshworks CRM suits startup, small business, smb buyers looking for crm software.
What are the best alternatives to Freshworks CRM?+
Popular alternatives in crm software include Zoho CRM, Freshsales, LeadSquared. Use App Advisor's compare tool to see them side by side.
How is Freshworks CRM deployed?+
Freshworks CRM is available as a cloud (SaaS) product, with web access.
About Freshworks
Freshworks · San Mateo, California · Founded 2010 · 16 products in our catalogue · Indian company
Get an instant demo