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Google Contact Center AI
by Google · Mountain View, United States · Since 2018
AI for contact centres.
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.0
- transparency & India fit
What is Google Contact Center AI?
Google Contact Center AI is helpdesk software from Google, based in Mountain View, United States and has been building software since 2018. AI for contact centres.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, Google Contact Center AI also covers ai tools.
What works well
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
Google Contact Center AI at a glance
Analysing Google Contact Center AI — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Google Contact Center AI features
As listed on Google Contact Center AI's official website.
- Connect with customers using natural, real-time voice
- Increase revenue with active, agentic discovery
- Deepen retention with a connected, personalized journey
- Innovate faster on a single, secure platform
What customers say about Google Contact Center AI
Testimonials published on Google Contact Center AI's own website, selected by the vendor. These are not independent reviews.
“We’re shifting beyond simple digital interactions and passive tools to AI agents that are capable of executing complex, multi-step actions autonomously across every consumer touchpoint.” Source
Google Contact Center AI pricing
Entry price
On request
Quoted per organisation after a discovery call
How Google Contact Center AI charges. Google prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on cloud.google.com.
Google Contact Center AI screenshots
Google Contact Center AI video
The Future of Retail: AI Customer Experience Agents
Specifications
- Category
- Helpdesk software, AI tools
- Vendor
- Headquarters
- Mountain View, United States
- Founded
- 2018
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like Google Contact Center AI
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Google Contact Center AI — frequently asked questions
What is Google Contact Center AI?+
Google Contact Center AI is helpdesk software by Google. AI for contact centres.
How much does Google Contact Center AI cost?+
Google Contact Center AI is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Google Contact Center AI offer a free trial or free plan?+
Google Contact Center AI does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Google Contact Center AI made in India?+
No. Google Contact Center AI is developed by Google in Mountain View, United States.
Who is Google Contact Center AI best suited for?+
Google Contact Center AI suits mid-market, enterprise buyers looking for helpdesk software with ai tools.
What are the best alternatives to Google Contact Center AI?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Google Contact Center AI deployed?+
Google Contact Center AI is available as a cloud (SaaS) product, with web access.
About Google
Google · Mountain View, United States · Founded 1998 · 124 products in our catalogue
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