On request
Quote-based
Helpdesk software · Alternatives
Best Google Contact Center AI alternatives in India (2026)
Google Contact Center AI is a helpdesk software product from Google, Mountain View, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 8 are built in India, and 1 start cheaper or free.
Quick answer
The closest alternatives to Google Contact Center AI are Talkdesk (On request), Intercom (₹2,400/mo), Kapture CX (On request), ServiceNow CSM (On request) and Ameyo Omni (On request). Published prices in this list start at ₹2,400/month.
Why businesses look for a Google Contact Center AI alternative
The price isn't published
Google quotes Google Contact Center AI per organisation. 1 of the 20 alternatives below publish a starting price, so you can budget before a sales call.
Indian support and GST
Google Contact Center AI is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Google Contact Center AI alternatives compared
Ranked by how closely each product matches Google Contact Center AI's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Google Contact Center AI (current) | On request | No | Web | No | 4/5 | — |
| 1 | Talkdesk | On request | No | Web | No | 4/5 | |
| 2 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 | |
| 3 |  Kapture CX | On request | No | Web | Yes | 4.4/5 | |
| 4 |  ServiceNow CSM | On request | No | Web | No | 4.3/5 | |
| 5 |  Ameyo Omni | On request | No | Web | Yes | 4.3/5 | |
| 6 |  Servion | On request | No | Web | Yes | 4.3/5 | |
| 7 |  C-Zentrix | On request | No | Web | Yes | 4.2/5 | |
| 8 |  Teckinfo InterDialog | On request | No | Web | Yes | 4.2/5 | |
| 9 |  Aria Telecom | On request | No | Web | Yes | 4.2/5 | |
| 10 |  Gladly | On request | No | Web | No | 4.1/5 | |
| 11 |  Verint | On request | No | Web | No | 4.1/5 | |
| 12 |  Sprinklr Service | On request | No | Web | No | 4.1/5 | |
| 13 |  Kustomer | On request | No | Web | No | 4.1/5 | |
| 14 |  Supportbench | $32/agent/month billed annually; $40 monthly | No | Web | No | 3.9/5 | |
| 15 |  Voxtron | On request | No | Web | Yes | 4.2/5 | |
| 16 |  Drishti-Soft (Ameyo) | On request | No | Web | Yes | 4.2/5 | |
| 17 |  NICE CXone | On request | No | Web | No | 4.1/5 | |
| 18 |  Genesys Cloud | On request | No | Web | No | 4.1/5 | |
| 19 |  Five9 | On request | No | Web | No | 4.1/5 | |
| 20 |  Avaya | On request | No | Web | No | 4.1/5 |
Top 10 Google Contact Center AI alternatives in detail
₹2,400/mo
Free trial
Compared with Google Contact Center AI
- Publishes a price (₹2,400/mo); Google Contact Center AI is quote-only
Key features
- Shared inbox
- Ticketing
- Multiple inboxes (Advanced and above)
- Round robin assignment (Advanced and above)
- Workflow automation (Advanced and above)
3. Kapture CX
Kapture · Bengaluru · Helpdesk software · 4.4/5
Enterprise customer support platform built in Bengaluru.
On request
Quote-based
Compared with Google Contact Center AI
- Built in India (Bengaluru)
4. ServiceNow CSM
ServiceNow · Santa Clara · Helpdesk software · 4.3/5
Enterprise customer service management.
On request
Quote-based
On request
Quote-based
Compared with Google Contact Center AI
- Built in India (Gurugram)
6. Servion
Servion Global Solutions · Chennai · Helpdesk software · 4.3/5
CX and contact centre solutions.
On request
Quote-based
Compared with Google Contact Center AI
- Built in India (Chennai)
7. C-Zentrix
C-Zentrix (Teckinfo) · New Delhi · Helpdesk software · 4.2/5
Contact centre software built in Delhi.
On request
Quote-based
Compared with Google Contact Center AI
- Built in India (New Delhi)
8. Teckinfo InterDialog
Teckinfo Solutions · New Delhi · Helpdesk software · 4.2/5
Dialler and contact centre software.
On request
Quote-based
Compared with Google Contact Center AI
- Built in India (New Delhi)
On request
Quote-based
Compared with Google Contact Center AI
- Built in India (New Delhi)
On request
Quote-based
Google Contact Center AI alternatives by what you need
Cheaper than Google Contact Center AI
Indian alternatives to Google Contact Center AI
How to choose a Google Contact Center AI alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Google Contact Center AI alternatives — FAQs
What is the best alternative to Google Contact Center AI in 2026?+
The closest matches to Google Contact Center AI on App Advisor are Talkdesk (On request), Intercom (₹2,400/mo), Kapture CX (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Google Contact Center AI, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Google Contact Center AI?+
None of the 20 closest alternatives to Google Contact Center AI has a free plan. Most offer a free trial instead, so ask for one before you commit.
What is the cheapest alternative to Google Contact Center AI?+
Among alternatives that publish a price, Intercom starts lowest at ₹2,400/mo. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Google Contact Center AI?+
Yes. 8 alternatives are built in India, including Kapture CX (On request), Ameyo Omni (On request), Servion (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Google Contact Center AI vs Talkdesk: which is better?+
Talkdesk is the closest match to Google Contact Center AI in our catalogue. Compare them side by side before you book a demo.
How were these Google Contact Center AI alternatives chosen?+
Every product listed sits in helpdesk software or a category Google Contact Center AI also covers, and Google's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Google Contact Center AI alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
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