RecommendedFeatured
Starts at
Free plan
- Starting price
- ₹1,500/mo
- per month, billed by vendor
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.4
- transparency & India fit
What is Groove?
Groove is helpdesk software from Groove, based in Newport, United States and has been building software since 2011. Simple helpdesk for small teams.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is published and starts at roughly ₹1,500 per month.
What works well
- +Pricing is published, so there is no sales call to see costs
- +15 years in business — a mature, stable product
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
AI analysis of Groove
Analysing Groove — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Groove features
Category-standard capabilities plus what Groove adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Groove pricing
Entry price
₹1,500/mo
Published subscription pricing, taxes extra
How Groove charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on groovehq.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Groove
- Headquarters
- Newport, United States
- Founded
- 2011
- Pricing model
- Subscription
- Starting price
- ₹1,500/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like Groove
Alternatives, the same vendor's other products and India-first picks.
Compare all Groove alternatives with pricing →
Groove — frequently asked questions
What is Groove?+
Groove is helpdesk software by Groove. Simple helpdesk for small teams.
How much does Groove cost?+
Groove starts at about ₹1,500 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does Groove offer a free trial or free plan?+
Groove typically offers a free trial before you commit to a paid plan.
Is Groove made in India?+
No. Groove is developed by Groove in Newport, United States, though it is used by Indian businesses.
Who is Groove best suited for?+
Groove suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Groove?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Groove deployed?+
Groove is available as a cloud (SaaS) product, with web access.
About Groove
Groove · Newport, United States · Founded 2011 · 1 product in our catalogue
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