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Helpdesk software · Alternatives
Groove is a helpdesk software product from Groove, Newport, priced at ₹1,500/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 8 are built in India, and 8 start cheaper or free.
Quick answer
The closest alternatives to Groove are Freshservice (₹1,600/mo), HappyFox (₹2,000/mo), Front (₹1,600/mo), Supportbee (₹1,000/mo) and Helpwise (₹1,000/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
There is no free plan
Groove has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Cost
Groove starts at ₹1,500/mo. 8 alternatives start lower or have a free plan.
Indian support and GST
Groove is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Groove's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Groove (current) | ₹1,500/mo | No | Web | No | 4.4/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 3 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 4 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 5 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 6 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 7 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 8 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 9 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 10 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 11 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 12 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 13 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 14 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 15 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 16 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 17 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 18 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 | |
| 19 |  HelpSpot | Paid plans | No | Web | No | 4/5 | |
| 20 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Groove
Key features
₹2,000/mo
Free trial
Compared with Groove
Compared with Groove
Key features
₹1,000/mo
Free trial
Compared with Groove
₹1,000/mo
Free trial
Compared with Groove
Key features
₹1,200/mo
Free trial
Compared with Groove
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with Groove
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
Compared with Groove
Zoho Corporation · Chennai · Helpdesk software · 4.4/5
Unified customer service platform.
₹1,400/mo
Free trial
Compared with Groove
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with Groove
The closest matches to Groove on App Advisor are Freshservice (₹1,600/mo), HappyFox (₹2,000/mo), Front (₹1,600/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Groove, then by rating. The best choice depends on your team size and budget.
Yes. 1 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹1,500/mo for Groove. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 8 alternatives are built in India, including Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to Groove in our catalogue. Key differences: Starts ₹100/mo higher (₹1,600/mo vs ₹1,500/mo); Built in India (San Mateo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Groove also covers, and Groove's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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