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HelpDesk
by Text, Inc · Boston, United States · Since 2023
Ticketing system to manage customer emails and support requests in one place
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.2
- transparency & India fit
What is HelpDesk?
HelpDesk is helpdesk software from Text, Inc, based in Boston, United States and has been building software since 2023. Ticketing system to manage customer emails and support requests in one place
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams.
What works well
- +Free plan available to evaluate at zero cost
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
- −A young product; check the roadmap and customer references
Best suited for: Startup · Small business · SMB
AI analysis of HelpDesk
Analysing HelpDesk — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
HelpDesk features
Category-standard capabilities plus what HelpDesk adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
HelpDesk pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How HelpDesk charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on helpdesk.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Text, Inc
- Headquarters
- Boston, United States
- Founded
- 2023
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like HelpDesk
Alternatives, the same vendor's other products and India-first picks.
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HelpDesk — frequently asked questions
What is HelpDesk?+
HelpDesk is helpdesk software by Text, Inc. Ticketing system to manage customer emails and support requests in one place
How much does HelpDesk cost?+
HelpDesk has a free plan. Check the vendor's pricing page for current plans.
Does HelpDesk offer a free trial or free plan?+
Yes — HelpDesk offers a free plan you can start with.
Is HelpDesk made in India?+
No. HelpDesk is developed by Text, Inc in Boston, United States.
Who is HelpDesk best suited for?+
HelpDesk suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to HelpDesk?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is HelpDesk deployed?+
HelpDesk is available as a cloud (SaaS) product, with web access.
About Text, Inc
Text, Inc · Boston, United States · Founded 2023 · 1 product in our catalogue
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