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HelpDocs
by HelpDocs Ltd · , United Kingdom
Knowledge base software to publish a help centre, deflect support tickets and keep team docs in sync
Helpdesk softwareFree plan
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.2
- transparency & India fit
What is HelpDocs?
HelpDocs is helpdesk software from HelpDocs Ltd, based in , United Kingdom. Knowledge base software to publish a help centre, deflect support tickets and keep team docs in sync
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams.
What works well
- +Free plan available to evaluate at zero cost
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of HelpDocs
Analysing HelpDocs — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
HelpDocs features
Category-standard capabilities plus what HelpDocs adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
HelpDocs pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How HelpDocs charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on helpdocs.io.
Specifications
- Category
- Helpdesk software
- Vendor
- HelpDocs Ltd
- Headquarters
- United Kingdom
- Founded
- Not published
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like HelpDocs
Alternatives, the same vendor's other products and India-first picks.
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HelpDocs — frequently asked questions
What is HelpDocs?+
HelpDocs is helpdesk software by HelpDocs Ltd. Knowledge base software to publish a help centre, deflect support tickets and keep team docs in sync
How much does HelpDocs cost?+
HelpDocs has a free plan. Check the vendor's pricing page for current plans.
Does HelpDocs offer a free trial or free plan?+
Yes — HelpDocs offers a free plan you can start with.
Is HelpDocs made in India?+
No. HelpDocs is developed by HelpDocs Ltd in , United Kingdom.
Who is HelpDocs best suited for?+
HelpDocs suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to HelpDocs?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is HelpDocs deployed?+
HelpDocs is available as a cloud (SaaS) product, with web access.
About HelpDocs Ltd
HelpDocs Ltd · , United Kingdom · 1 product in our catalogue
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