RecommendedFeatured
Starts at
Free plan
- Starting price
- $29 per seat/mo
- Essential plan, plus from $0.99 per Fin outcome (usage-based, billed separately)
- Free trial / plan
- No free plan published; 14-day free trial, no credit card required
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is Intercom?
Intercom is a customer service platform built around a shared inbox, a website/in-app Messenger, help centre and its Fin AI agent.
Pricing has two separate parts that add together: a per-seat subscription (Essential, Advanced, Expert) and usage-based charges for Fin, billed per outcome rather than per seat.
Fin is also sold standalone, with no Intercom seats, on top of an existing helpdesk such as Zendesk, Salesforce or Freshworks.
Several capabilities — Copilot, Proactive Support Plus and the 'Pro' bundle — are priced as separate add-ons on top of the seat price.
What works well
- +Fin is included on every plan tier rather than gated to an expensive top tier — you only pay when it produces an outcome.
- +Outcome-based AI pricing is defined publicly, including exactly which events are billable.
- +Fin can be adopted without migrating off an existing helpdesk.
- +Advanced and Expert bundle 20 and 50 free Lite seats respectively, which reduces cost for occasional internal users.
What to watch out for
- −Two-part pricing (seats + per-outcome usage) makes the monthly bill hard to forecast before you know your AI deflection volume.
- −The jump from Essential ($29) to Advanced ($85) is large, and core needs like workflow automation and multiple inboxes sit above it.
- −Add-ons (Copilot, Pro, Proactive Support Plus) are priced on top of seats, so the effective per-seat cost can be well above the headline.
- −Annual seat pricing and volume/Enterprise discounts are not published.
Best suited for: SaaS and product-led companies that want in-app messaging alongside support · Teams that want to deflect a large share of tickets with an AI agent and are willing to pay per resolution · Companies already on Zendesk or Salesforce who want to trial Fin without replacing the helpdesk
AI analysis of Intercom
Analysing Intercom — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Intercom features
Researched from Intercom's official product pages · updated September 2026.
Inbox & ticketing
- Shared inbox
- Ticketing
- Multiple inboxes (Advanced and above)
- Round robin assignment (Advanced and above)
- Workflow automation (Advanced and above)
Messaging
- Website and in-app Messenger
- Public help center
- Multilingual help center (Advanced and above)
- Multibrand support (Expert)
AI
- Fin AI Agent on every core plan (charged per outcome)
- Fin as a standalone agent on a third-party helpdesk
- Copilot agent assistance (paid add-on, or via Pro/plan bundles)
- Conversation analysis via the Pro add-on
Reporting
- Pre-built reports (all plans)
Administration & security
- SSO (Expert)
- HIPAA support (Expert)
- SLAs (Expert)
- Lite seats: 20 included on Advanced, 50 on Expert
AI capabilities
- Fin is Intercom's AI agent and is available on every core plan, but it is metered: you pay from $0.99 per Fin outcome on top of seats.
- fin.ai/pricing defines four billable outcome types: Resolution, Procedure handoff and Disqualification at $0.99 each, and Qualification at $9.99 each.
- Fin can run standalone against an existing helpdesk (Salesforce, HubSpot, Zendesk, Freshworks are named on fin.ai), with a stated setup time of 'under an hour' (vendor-stated) and a 50 outcomes/month minimum.
- Copilot is an agent-facing AI assistant sold separately at $29 per agent/mo on annual billing.
Intercom pricing (USD)
SourceEvery edition as published by the vendor · free trial: 14 days. Prices exclude GST unless stated. Full Intercom pricing breakdown
Essential
$29
per seat/mo
- Fin AI Agent (charged separately per outcome)
- Messenger
- Shared inbox
- Ticketing
- Pre-built reports
- Public help center
Advanced
$85
per seat/mo
- Everything in Essential
- Multiple inboxes
- Workflow automation
- Round robin assignment
- Multilingual help center
- Includes 20 free Lite seats
Expert
$132
per seat/mo
- Everything in Advanced
- SSO
- HIPAA support
- SLAs
- Multibrand support
- Includes 50 free Lite seats
Fin AI Agent (standalone)
From $0.99
per Fin outcome
- No seats required
- Works with an existing helpdesk such as Salesforce or HubSpot
- 50 outcomes per month minimum for standalone helpdesk integration
Other pricing options & add-ons
Fin outcome — Resolution
per outcome; 'Resolution: No further help is requested after Fin's last answer' (fin.ai/pricing)
$0.99
Fin outcome — Procedure handoff
per outcome; Fin completes a Procedure configured to hand off to a human
$0.99
Fin outcome — Disqualification
per outcome; Fin determines a prospect does not match your qualification criteria
$0.99
Fin outcome — Qualification
per outcome; Fin matches a prospect to the qualification criteria you defined
$9.99
Copilot
per agent/mo (annual billing)
$29
Pro
Includes Operator and conversation analysis
From $99/mo
Proactive Support Plus
Add-on
$99/mo
- • Intercom's total cost is seat-based PLUS usage-based. Every core plan is quoted as a seat price AND 'From $0.99 per Fin outcome' — the AI resolution charge is in addition to the seat fee, not included in it.
- • The seat prices above ($29 / $85 / $132) are shown on intercom.com/pricing as 'per seat/mo' on monthly billing. Intercom's site indicates annual billing is available; a separate annual seat price was not captured on the page fetched, so no annual figure is asserted here.
- • The Copilot add-on price of $29 per agent/mo is stated on annual billing.
- • Fin outcome pricing and the definitions of a billable outcome are published on fin.ai/pricing (Fin is Intercom's AI agent brand; intercom.com/fin redirects to fin.ai).
- • Standalone Fin on a third-party helpdesk carries a stated 50 outcomes per month minimum.
- • Intercom does not publish a per-product price for Product Tours as a standalone line item on its main pricing page; Product Tours is not listed among the named add-ons (Copilot, Pro, Proactive Support Plus). Treat any Product Tours figure you see elsewhere as unverified.
- • Enterprise/volume discounting is not published.
- • No contract is required for self-serve plans (vendor-stated).
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Salesforce (Fin standalone)
- HubSpot (Fin standalone)
- Zendesk (Fin standalone)
- Freshworks (Fin standalone)
For Indian businesses
- Pricing is published in USD on the vendor's pricing page; no INR price list was found on the vendor site.
- INR billing, GST-compliant invoicing, India data residency and India-hours local support were not verifiable from the vendor pages fetched — confirm directly with the vendor before purchase.
- Native WhatsApp Business API support could not be confirmed from the vendor pages fetched for this profile; verify with Intercom before relying on it.
Is Intercom the best choice for you?
Best choice if you are…
- SaaS and product-led companies that want in-app messaging alongside support
- Teams that want to deflect a large share of tickets with an AI agent and are willing to pay per resolution
- Companies already on Zendesk or Salesforce who want to trial Fin without replacing the helpdesk
Look elsewhere if you are…
- Teams on a fixed monthly budget that cannot absorb variable usage charges
- Very small teams where $29/seat plus per-outcome fees is hard to justify
- Buyers who need a published annual/INR price before approval
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (2) · updated September 2026
Specifications
- Category
- Helpdesk software, AI tools
- Vendor
- Intercom
- Headquarters
- San Francisco, United States
- Founded
- 2011
- Pricing model
- Subscription
- Starting price
- ₹2,400/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
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Intercom — frequently asked questions
How much does Intercom cost?+
Intercom starts at $29 per seat/mo on the Essential plan, with Advanced at $85 per seat/mo and Expert at $132 per seat/mo (prices shown on intercom.com/pricing for monthly billing). On top of that, every plan carries usage-based AI charges of from $0.99 per Fin outcome. So your bill is seats x seat price, plus AI outcomes x outcome price.
What is Intercom's pricing structure?+
It has two parts that add together. First, a per-seat subscription: Essential $29, Advanced $85 or Expert $132 per seat/mo. Second, usage-based AI charges for the Fin AI agent, billed per outcome from $0.99. Add-ons such as Copilot ($29 per agent/mo on annual billing), Pro (from $99/mo) and Proactive Support Plus ($99/mo) are billed separately again.
How much does Intercom's Fin AI agent cost per resolution?+
Fin is billed per outcome. Per fin.ai/pricing, a Resolution, a Procedure handoff and a Disqualification each cost $0.99, while a Qualification costs $9.99. A Resolution is defined as 'No further help is requested after Fin's last answer'. Standalone Fin on a third-party helpdesk has a 50 outcomes per month minimum.
Is the Fin AI agent included in the Intercom seat price?+
No. Fin is available on every core plan, but it is metered on top of seats. Intercom's pricing page lists 'From $0.99 per Fin outcome' alongside each plan's seat price, which means the AI charge is additional to the subscription, not bundled into it.
What is Intercom Product Tours pricing?+
Intercom does not publish a standalone price for Product Tours on its main pricing page. The named add-ons listed there are Copilot ($29 per agent/mo, annual), Pro (from $99/mo) and Proactive Support Plus ($99/mo). Because no Product Tours figure is published, you should ask Intercom directly rather than rely on third-party numbers.
Does Intercom have a free plan or free trial?+
There is no free plan published on intercom.com/pricing. Intercom offers a 14-day free trial with no credit card required, and states that no contract is required for self-serve plans.
Can I use Intercom's Fin AI agent with Zendesk or Salesforce instead of Intercom?+
Yes. Fin is sold standalone with no seats required and is stated to work with an existing helpdesk, with Salesforce, HubSpot, Zendesk and Freshworks named on fin.ai. Standalone use is priced from $0.99 per outcome with a 50 outcomes per month minimum.
Which Intercom plan includes SSO and HIPAA?+
The Expert plan at $132 per seat/mo. It adds SSO, HIPAA support, SLAs and multibrand support over Advanced, and includes 50 free Lite seats (Advanced includes 20).
What is Intercom?+
Intercom is helpdesk software by Intercom. AI-first customer service platform.
How much does Intercom cost?+
Intercom starts at about ₹2,400 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does Intercom offer a free trial or free plan?+
Intercom typically offers a free trial before you commit to a paid plan.
Is Intercom made in India?+
No. Intercom is developed by Intercom in San Francisco, United States, though it is used by Indian businesses.
Who is Intercom best suited for?+
Intercom suits small business, smb, mid-market buyers looking for helpdesk software with ai tools.
What are the best alternatives to Intercom?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Intercom deployed?+
Intercom is available as a cloud (SaaS) product, with web access.
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About Intercom
Intercom · San Francisco, United States · Founded 2011 · 2 products in our catalogue
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