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Helpdesk software · Alternatives
Intercom is a helpdesk software product from Intercom, San Francisco, priced at ₹2,400/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 7 are built in India, and 12 start cheaper or free.
Quick answer
The closest alternatives to Intercom are Freshservice (₹1,600/mo), HappyFox (₹2,000/mo), Freshdesk Omni (₹2,400/mo), Zendesk Suite (₹4,500/mo) and Exotel Support Suite (₹2,999/mo). Published prices in this list start at ₹500/month.
Cost
Intercom starts at ₹2,400/mo. 12 alternatives start lower or have a free plan.
Indian support and GST
Intercom is built in United States. 7 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Reported limitation
Two-part pricing (seats + per-outcome usage) makes the monthly bill hard to forecast before you know your AI deflection volume.
Reported limitation
The jump from Essential ($29) to Advanced ($85) is large, and core needs like workflow automation and multiple inboxes sit above it.
Reported limitation
Add-ons (Copilot, Pro, Proactive Support Plus) are priced on top of seats, so the effective per-seat cost can be well above the headline.
Ranked by how closely each product matches Intercom's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Intercom (current) | ₹2,400/mo | No | Web | No | 4.5/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 3 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 4 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 5 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 6 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 7 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 8 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 9 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 10 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 11 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 12 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 13 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 14 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 15 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 16 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 17 |  Zendesk Support | ₹1,600/mo | No | Web | No | 4.2/5 | |
| 18 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 19 |  Supportbench | $32/agent/month billed annually; $40 monthly | No | Web | No | 3.9/5 | |
| 20 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Intercom
Key features
₹2,000/mo
Free trial
Compared with Intercom
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with Intercom
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
Compared with Intercom
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with Intercom
Compared with Intercom
Key features
₹1,500/mo
Free trial
Compared with Intercom
₹5,000/mo
Free trial
Compared with Intercom
₹3,000/mo
Free trial
Compared with Intercom
₹1,000/mo
Free trial
Compared with Intercom
The closest matches to Intercom on App Advisor are Freshservice (₹1,600/mo), HappyFox (₹2,000/mo), Freshdesk Omni (₹2,400/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Intercom, then by rating. The best choice depends on your team size and budget.
None of the 20 closest alternatives to Intercom has a free plan. Most offer a free trial instead, so ask for one before you commit.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹2,400/mo for Intercom. Prices are read from each vendor's website and exclude GST.
Yes. 7 alternatives are built in India, including Freshservice (₹1,600/mo), Freshdesk Omni (₹2,400/mo), Exotel Support Suite (₹2,999/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to Intercom in our catalogue. Key differences: Starts ₹800/mo cheaper (₹1,600/mo vs ₹2,400/mo); Built in India (San Mateo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Intercom also covers, and Intercom's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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