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KnowledgeOwl
by Silly Moose, LLC · Boulder, United States · Since 2015
Knowledge base software for creating customer help centres and internal documentation
Helpdesk softwareFree plan
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.2
- transparency & India fit
What is KnowledgeOwl?
KnowledgeOwl is helpdesk software from Silly Moose, LLC, based in Boulder, United States and has been building software since 2015. Knowledge base software for creating customer help centres and internal documentation
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams.
What works well
- +Free plan available to evaluate at zero cost
- +11 years in business — a mature, stable product
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of KnowledgeOwl
Analysing KnowledgeOwl — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
KnowledgeOwl features
Category-standard capabilities plus what KnowledgeOwl adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
KnowledgeOwl pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How KnowledgeOwl charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on knowledgeowl.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Silly Moose, LLC
- Headquarters
- Boulder, United States
- Founded
- 2015
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like KnowledgeOwl
Alternatives, the same vendor's other products and India-first picks.
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KnowledgeOwl — frequently asked questions
What is KnowledgeOwl?+
KnowledgeOwl is helpdesk software by Silly Moose, LLC. Knowledge base software for creating customer help centres and internal documentation
How much does KnowledgeOwl cost?+
KnowledgeOwl has a free plan. Check the vendor's pricing page for current plans.
Does KnowledgeOwl offer a free trial or free plan?+
Yes — KnowledgeOwl offers a free plan you can start with.
Is KnowledgeOwl made in India?+
No. KnowledgeOwl is developed by Silly Moose, LLC in Boulder, United States.
Who is KnowledgeOwl best suited for?+
KnowledgeOwl suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to KnowledgeOwl?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is KnowledgeOwl deployed?+
KnowledgeOwl is available as a cloud (SaaS) product, with web access.
About Silly Moose, LLC
Silly Moose, LLC · Boulder, United States · Founded 2015 · 1 product in our catalogue
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