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LiveAgent
by Quality Unit · Bratislava, Slovakia · Since 2004
Helpdesk with live chat and call centre.
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is LiveAgent?
LiveAgent is helpdesk software from Quality Unit, based in Bratislava, Slovakia and has been building software since 2004. Helpdesk with live chat and call centre.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams. Beyond helpdesk software, LiveAgent also covers live chat & chatbot software.
What works well
- +Free plan available to evaluate at zero cost
- +22 years in business — a mature, stable product
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Startup · Small business · SMB
AI analysis of LiveAgent
Analysing LiveAgent — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
LiveAgent features
Category-standard capabilities plus what LiveAgent adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- Free plan to start without a card
LiveAgent pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How LiveAgent charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on liveagent.com.
LiveAgent screenshots
Specifications
- Category
- Helpdesk software, Live chat & chatbot software
- Vendor
- Quality Unit
- Headquarters
- Bratislava, Slovakia
- Founded
- 2004
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like LiveAgent
Alternatives, the same vendor's other products and India-first picks.
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LiveAgent — frequently asked questions
What is LiveAgent?+
LiveAgent is helpdesk software by Quality Unit. Helpdesk with live chat and call centre.
How much does LiveAgent cost?+
LiveAgent has a free plan. Check the vendor's pricing page for current plans.
Does LiveAgent offer a free trial or free plan?+
Yes — LiveAgent offers a free plan you can start with.
Is LiveAgent made in India?+
No. LiveAgent is developed by Quality Unit in Bratislava, Slovakia, though it is used by Indian businesses.
Who is LiveAgent best suited for?+
LiveAgent suits startup, small business, smb buyers looking for helpdesk software with live chat & chatbot software.
What are the best alternatives to LiveAgent?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is LiveAgent deployed?+
LiveAgent is available as a cloud (SaaS) product, with web access.
About Quality Unit
Quality Unit · Bratislava, Slovakia · Founded 2004 · 2 products in our catalogue
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