1. ProProfs Help Desk
ProProfs · Santa Monica · Helpdesk software · 4.3/5
Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
Free plan
Free plan available
Helpdesk software · Alternatives
Best LiveAgent alternatives in India (2027)
LiveAgent is a helpdesk software product from Quality Unit, Bratislava, priced at Free plan with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 15 have a free plan, 7 are built in India.
Quick answer
The closest alternatives to LiveAgent are ProProfs Help Desk (Free plan), Zoho Desk (Free plan), Vision Helpdesk (Paid plans), Hiver (Free plan) and Help Scout (Free plan). ProProfs Help Desk is the top-ranked option with a free plan.
Why businesses look for a LiveAgent alternative
Indian support and GST
LiveAgent is built in Slovakia. 7 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
LiveAgent alternatives compared
Ranked by how closely each product matches LiveAgent's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | LiveAgent (current) | Free plan | Yes | Web | No | 4.6/5 | — |
| 1 | ProProfs Help Desk | Free plan | Yes | Web | No | 4.3/5 | |
| 2 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 3 |  Vision Helpdesk | Paid plans | No | Web | Yes | 4.2/5 | |
| 4 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 5 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 6 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | |
| 7 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 8 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 9 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 10 |  LiveChatAI | Free plan | Yes | Web | No | 4.3/5 | |
| 11 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 12 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 13 |  OneDesk | Paid plans | No | Web | No | 4/5 | |
| 14 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 15 |  Freshdesk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 16 |  ThriveDesk | Paid plans | No | Web | No | 3.9/5 | |
| 17 |  Tidio | Free plan | Yes | Web | No | 4.4/5 | |
| 18 |  Chatlio | Paid plans | No | Web | No | 3.9/5 | |
| 19 |  SnapEngage | Paid plans | No | Web | No | 3.9/5 | |
| 20 |  Zoho TeamInbox | Free plan | Yes | Web | Yes | 4.5/5 |
Top 10 LiveAgent alternatives in detail
2. Zoho Desk
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Compared with LiveAgent
- Built in India (Chennai)
Key features
- Ticket Management
- Agent Productivity
- Real Time Collaboration
- Work modes
- Parent-child ticketing
3. Vision Helpdesk
Vision Helpdesk · Nashik · Helpdesk software · 4.2/5
Help desk, service desk and live chat software for customer service teams.
Paid plans
Free trial
Compared with LiveAgent
- No free plan, unlike LiveAgent
- Built in India (Nashik)
Free plan
Free plan available
Compared with LiveAgent
- Built in India (Bengaluru)
Free plan
Free plan available
Key features
- Shared inbox
- Multiple inboxes (Standard and above)
- Unlimited tags and saved replies (Standard and above)
- Internal teams and company grouping (Plus and above)
- Round robin routing (Plus); multiple routing types (Pro)
Free plan
Free plan available
7. Salesforce Service Cloud
Salesforce · San Francisco · Helpdesk software · 4.6/5
Enterprise customer service.
Free · paid from $25/user/mo
Free plan available
8. Jira Service Management
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Free plan
Free plan available
Compared with LiveAgent
- Built in India (New Delhi)
- Open source
Key features
- Ticket creation from email and web forms
- Ticket administration and assignment
- Task management
- Email management and piping
- Multi-channel support
10. LiveChatAI
LiveChatAI · Ankara · Helpdesk software · 4.3/5
AI chatbot and live chat for customer support that answers queries from your content.
Free plan
Free plan available
LiveAgent alternatives by what you need
Free LiveAgent alternatives
Indian alternatives to LiveAgent
How to choose a LiveAgent alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
LiveAgent alternatives — FAQs
What is the best alternative to LiveAgent in 2027?+
The closest matches to LiveAgent on App Advisor are ProProfs Help Desk (Free plan), Zoho Desk (Free plan), Vision Helpdesk (Paid plans). They are ranked by how closely their category, pricing model, platforms and target business size match LiveAgent, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to LiveAgent?+
Yes. 15 of the 20 alternatives listed have a free plan or are free: ProProfs Help Desk (Free plan), Zoho Desk (Free plan), Hiver (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Is there an Indian alternative to LiveAgent?+
Yes. 7 alternatives are built in India, including Zoho Desk (Free plan), Vision Helpdesk (Paid plans), Hiver (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
LiveAgent vs ProProfs Help Desk: which is better?+
ProProfs Help Desk is the closest match to LiveAgent in our catalogue. Compare them side by side before you book a demo.
How were these LiveAgent alternatives chosen?+
Every product listed sits in helpdesk software or a category LiveAgent also covers, and Quality Unit's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which LiveAgent alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
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