1. Provide Support
Provide Support, LLC · New York · Survey & customer feedback tools · 4/5
Live chat software for websites with easy setup and integration for customer support teams.
Paid plans
Free trial
Survey & customer feedback tools · Alternatives
Best Pure Chat alternatives in India (2027)
Pure Chat is a survey & customer feedback tools product from Pure Chat, Inc., Scottsdale, priced at Paid plans. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 2 are built in India.
Quick answer
The closest alternatives to Pure Chat are Provide Support (Paid plans), Alchemer (₹4,000/mo), Retently (₹4,000/mo), Nicereply (₹4,000/mo) and Podium (₹25,000/mo). Zoho Survey is the top-ranked option with a free plan. Published prices in this list start at ₹2,000/month.
Why businesses look for a Pure Chat alternative
There is no free plan
Pure Chat has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Indian support and GST
Pure Chat is built in USA. 2 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Pure Chat alternatives compared
Ranked by how closely each product matches Pure Chat's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Pure Chat (current) | Paid plans | No | Web | No | 3.9/5 | — |
| 1 | Provide Support | Paid plans | No | Web | No | 4/5 | |
| 2 |  Alchemer | ₹4,000/mo | No | Web | No | 4.5/5 | |
| 3 |  Retently | ₹4,000/mo | No | Web | No | 4.4/5 | |
| 4 |  Nicereply | ₹4,000/mo | No | Web | No | 4.3/5 | |
| 5 |  Podium | ₹25,000/mo | No | Web | No | 4.3/5 | |
| 6 |  Reviews.io | ₹4,000/mo | No | Web | No | 4.3/5 | |
| 7 |  Zonka Feedback | Custom quote · Priced by response volume | No | Web | Yes | 4.6/5 | |
| 8 |  Grade.us | ₹8,000/mo | No | Web | No | 4.3/5 | |
| 9 |  Pollfish | Pay as you go | No | Web | No | 4.2/5 | |
| 10 |  Synup | Paid plans | No | Web | No | 4/5 | |
| 11 |  GatherUp | Paid plans | No | Web | No | 4/5 | |
| 12 |  Yext | Paid plans | No | Web | No | 4/5 | |
| 13 |  Zoho Survey | Free · paid from ₹416/mo · Basic ₹416/month, yearly billing only | Yes | Web | Yes | 4.8/5 | |
| 14 |  NiceJob | Paid plans | No | Web | No | 4/5 | |
| 15 |  CustomerSure | Paid plans | No | Web | No | 4/5 | |
| 16 |  Customer.guru | Paid plans | No | Web | No | 4/5 | |
| 17 |  Formsite | ₹2,000/mo | No | Web | No | 4.4/5 | |
| 18 |  Paperform | ₹2,000/mo | No | Web | No | 4.3/5 | |
| 19 |  Endorsal | Paid plans | No | Web | No | 4/5 | |
| 20 |  Boast | Paid plans | No | Web | No | 4/5 |
Top 10 Pure Chat alternatives in detail
2. Alchemer
Alchemer · Louisville · Survey & customer feedback tools · 4.5/5
Enterprise survey software.
₹4,000/mo
Free trial
3. Retently
Retently · Chisinau · Survey & customer feedback tools · 4.4/5
NPS and customer experience.
₹4,000/mo
Free trial
₹4,000/mo
Free trial
5. Podium
Podium · Lehi · Survey & customer feedback tools · 4.3/5
Reviews, messaging and payments for local businesses.
₹25,000/mo
Free trial
6. Reviews.io
Reviews.io · Leicester · Survey & customer feedback tools · 4.3/5
Reviews collection and display.
₹4,000/mo
Free trial
7. Zonka Feedback
Zonka Technologies · Gurugram · Survey & customer feedback tools · 4.6/5
Feedback surveys with WhatsApp and kiosk modes, built in India.
Custom quote · Priced by response volume
Free trial
Compared with Pure Chat
- Built in India (Gurugram)
Key features
- Offline kiosk on iPad and Android tablets
- Email and SMS surveys
- WhatsApp surveys
- Website and in-product surveys
- In-app feedback SDK
8. Grade.us
Grade.us (Traject) · Boise · Survey & customer feedback tools · 4.3/5
Review management for agencies.
₹8,000/mo
Free trial
9. Pollfish
Pollfish (Prodege) · New York · Survey & customer feedback tools · 4.2/5
Consumer research surveys.
Pay as you go
Free trial
10. Synup
Synup Corporation · New York · Survey & customer feedback tools · 4/5
Listing and reputation management tools for managing reviews, listings and social across business locations.
Paid plans
Free trial
Pure Chat alternatives by what you need
Lowest published price
Free Pure Chat alternatives
How to choose a Pure Chat alternative
- Decide whether you need forms or a feedback programme; Google Forms and Typeform cover forms, whereas NPS programmes need distribution and follow-up.
- Check WhatsApp and SMS distribution — email response rates in India are low.
- Look for vernacular survey support if your customers are not English-first.
Pure Chat alternatives — FAQs
What is the best alternative to Pure Chat in 2027?+
The closest matches to Pure Chat on App Advisor are Provide Support (Paid plans), Alchemer (₹4,000/mo), Retently (₹4,000/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Pure Chat, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Pure Chat?+
Yes. 1 of the 20 alternatives listed have a free plan or are free: Zoho Survey (Free · paid from ₹416/mo · Basic ₹416/month, yearly billing only). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Pure Chat?+
Among alternatives that publish a price, Zonka Feedback starts lowest at Custom quote · Priced by response volume. Zoho Survey also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Pure Chat?+
Yes. 2 alternatives are built in India, including Zonka Feedback (Custom quote · Priced by response volume), Zoho Survey (Free · paid from ₹416/mo · Basic ₹416/month, yearly billing only). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Pure Chat vs Provide Support: which is better?+
Provide Support is the closest match to Pure Chat in our catalogue. Compare them side by side before you book a demo.
How were these Pure Chat alternatives chosen?+
Every product listed sits in survey & customer feedback tools or a category Pure Chat also covers, and Pure Chat, Inc.'s own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Pure Chat alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
Provide Support alternativesAlchemer alternativesRetently alternativesNicereply alternativesPodium alternativesReviews.io alternativesZonka Feedback alternativesGrade.us alternativesPollfish alternativesSynup alternativesGatherUp alternativesYext alternativesAll survey & customer feedback tools alternativesBrowse all alternatives