RecommendedFeatured
Starts at
Free plan
- Starting price
- ₹5,000/mo
- per month, billed by vendor
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.3
- transparency & India fit
What is QueueMetrics?
QueueMetrics is helpdesk software from Loway, based in Lugano, Switzerland and has been building software since 2004. Asterisk call centre reporting.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is published and starts at roughly ₹5,000 per month.
What works well
- +Pricing is published, so there is no sales call to see costs
- +22 years in business — a mature, stable product
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
QueueMetrics at a glance
Analysing QueueMetrics — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
QueueMetrics features
Category-standard capabilities plus what QueueMetrics adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
QueueMetrics pricing
Entry price
₹5,000/mo
Published subscription pricing, taxes extra
How QueueMetrics charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on queuemetrics.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Loway
- Headquarters
- Lugano, Switzerland
- Founded
- 2004
- Pricing model
- Subscription
- Starting price
- ₹5,000/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like QueueMetrics
Alternatives, the same vendor's other products and India-first picks.
Compare all QueueMetrics alternatives with pricing →
QueueMetrics — frequently asked questions
What is QueueMetrics?+
QueueMetrics is helpdesk software by Loway. Asterisk call centre reporting.
How much does QueueMetrics cost?+
QueueMetrics's published pricing starts at ₹5,000/mo. Plans and taxes vary, so confirm on the official site.
Does QueueMetrics offer a free trial or free plan?+
App Advisor's listing records a free trial for QueueMetrics. Confirm the current trial terms on Loway's official site.
Is QueueMetrics made in India?+
No. QueueMetrics is developed by Loway in Lugano, Switzerland.
Who is QueueMetrics best suited for?+
QueueMetrics suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to QueueMetrics?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is QueueMetrics deployed?+
QueueMetrics is available as a cloud (SaaS) product, with web access.
About Loway
Loway · Lugano, Switzerland · Founded 2004 · 1 product in our catalogue
Schedule a demo