1. Zendesk Suite
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
Compared with QueueMetrics
- Starts ₹500/mo cheaper (₹4,500/mo vs ₹5,000/mo)
Helpdesk software · Alternatives
Best QueueMetrics alternatives in India (2027)
QueueMetrics is a helpdesk software product from Loway, Lugano, priced at ₹5,000/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 8 are built in India, and 16 start cheaper or free.
Quick answer
The closest alternatives to QueueMetrics are Zendesk Suite (₹4,500/mo), Kayako (₹5,000/mo), Freshservice (₹1,600/mo), Exotel Support Suite (₹2,999/mo) and HappyFox (₹2,000/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
Why businesses look for a QueueMetrics alternative
There is no free plan
QueueMetrics has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Cost
QueueMetrics starts at ₹5,000/mo. 16 alternatives start lower or have a free plan.
Indian support and GST
QueueMetrics is built in Switzerland. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
QueueMetrics alternatives compared
Ranked by how closely each product matches QueueMetrics's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | QueueMetrics (current) | ₹5,000/mo | No | Web | No | 4.3/5 | — |
| 1 | Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 2 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 3 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 4 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 5 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 6 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 7 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 8 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 9 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 10 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 11 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 12 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 13 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 14 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 15 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 16 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 17 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 | |
| 18 |  HelpSpot | Paid plans | No | Web | No | 4/5 | |
| 19 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 20 |  ChannelReply | Paid plans | No | Web | No | 4/5 |
Top 10 QueueMetrics alternatives in detail
₹5,000/mo
Free trial
3. Freshservice
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with QueueMetrics
- Starts ₹3,400/mo cheaper (₹1,600/mo vs ₹5,000/mo)
- Built in India (San Mateo)
Key features
- Incident management
- Problem management
- Change management
- Release management
- Unified service catalog with extensible workflows
4. Exotel Support Suite
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with QueueMetrics
- Starts ₹2,001/mo cheaper (₹2,999/mo vs ₹5,000/mo)
- Built in India (Bengaluru)
₹2,000/mo
Free trial
Compared with QueueMetrics
- Starts ₹3,000/mo cheaper (₹2,000/mo vs ₹5,000/mo)
6. Freshdesk Omni
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with QueueMetrics
- Starts ₹2,600/mo cheaper (₹2,400/mo vs ₹5,000/mo)
- Built in India (San Mateo)
₹3,000/mo
Free trial
Compared with QueueMetrics
- Starts ₹2,000/mo cheaper (₹3,000/mo vs ₹5,000/mo)
Compared with QueueMetrics
- Starts ₹3,400/mo cheaper (₹1,600/mo vs ₹5,000/mo)
Key features
- Shared inbox
- Ticketing
- Macros (Professional and above)
- Multiple workspaces (Professional and above)
- Custom roles (Enterprise)
₹1,500/mo
Free trial
Compared with QueueMetrics
- Starts ₹3,500/mo cheaper (₹1,500/mo vs ₹5,000/mo)
₹1,000/mo
Free trial
Compared with QueueMetrics
- Starts ₹4,000/mo cheaper (₹1,000/mo vs ₹5,000/mo)
- Built in India (Bengaluru)
QueueMetrics alternatives by what you need
Cheaper than QueueMetrics
Free QueueMetrics alternatives
Indian alternatives to QueueMetrics
How to choose a QueueMetrics alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
QueueMetrics alternatives — FAQs
What is the best alternative to QueueMetrics in 2027?+
The closest matches to QueueMetrics on App Advisor are Zendesk Suite (₹4,500/mo), Kayako (₹5,000/mo), Freshservice (₹1,600/mo). They are ranked by how closely their category, pricing model, platforms and target business size match QueueMetrics, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to QueueMetrics?+
Yes. 1 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to QueueMetrics?+
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹5,000/mo for QueueMetrics. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to QueueMetrics?+
Yes. 8 alternatives are built in India, including Freshservice (₹1,600/mo), Exotel Support Suite (₹2,999/mo), Freshdesk Omni (₹2,400/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
QueueMetrics vs Zendesk Suite: which is better?+
Zendesk Suite is the closest match to QueueMetrics in our catalogue. Key differences: Starts ₹500/mo cheaper (₹4,500/mo vs ₹5,000/mo). Compare them side by side before you book a demo.
How were these QueueMetrics alternatives chosen?+
Every product listed sits in helpdesk software or a category QueueMetrics also covers, and Loway's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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Related alternatives
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