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Helpdesk software · Alternatives
Salesforce Service Cloud is a helpdesk software product from Salesforce, San Francisco, priced at Free · paid from $25/user/mo with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 14 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Salesforce Service Cloud are Zoho Desk (Free plan), Hiver (Free plan), Help Scout (Free plan), HubSpot Service Hub (Free plan) and Jira Service Management (Free plan). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹1,000/month.
Indian support and GST
Salesforce Service Cloud is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Salesforce Service Cloud's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Salesforce Service Cloud (current) | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | — |
| 1 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 2 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 3 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 4 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | |
| 5 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 6 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 7 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 8 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 9 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 10 |  Crisp | Free plan | Yes | Web | No | 4.4/5 | |
| 11 |  Zoho TeamInbox | Free plan | Yes | Web | Yes | 4.5/5 | |
| 12 |  3CX | Free plan | Yes | Web | No | 4.3/5 | |
| 13 |  FreeScout | Free | Yes | Web | No | 4.5/5 | |
| 14 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 15 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 16 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 17 |  FreePBX | Free | Yes | Web | No | 4.4/5 | |
| 18 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 19 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 20 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 |
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Compared with Salesforce Service Cloud
Key features
Free plan
Free plan available
Compared with Salesforce Service Cloud
Free plan
Free plan available
Key features
Free plan
Free plan available
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Free plan
Free plan available
Compared with Salesforce Service Cloud
Desk365 (Kani Technologies) · Chennai · Helpdesk software · 4.6/5
Helpdesk for Microsoft Teams built in Chennai.
Free plan
Free plan available
Compared with Salesforce Service Cloud
Free plan
Free plan available
Compared with Salesforce Service Cloud
Free plan
Free plan available
Compared with Salesforce Service Cloud
Free plan
Free plan available
Key features
The closest matches to Salesforce Service Cloud on App Advisor are Zoho Desk (Free plan), Hiver (Free plan), Help Scout (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match Salesforce Service Cloud, then by rating. The best choice depends on your team size and budget.
Yes. 14 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan), Hiver (Free plan), Help Scout (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Supportbee starts lowest at ₹1,000/mo. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 8 alternatives are built in India, including Zoho Desk (Free plan), Hiver (Free plan), UVdesk (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Zoho Desk is the closest match to Salesforce Service Cloud in our catalogue. Key differences: Built in India (Chennai). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Salesforce Service Cloud also covers, and Salesforce's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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