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ScreenSteps
by ScreenSteps · Brighton, United Kingdom
Knowledge platform that turns procedures into step-by-step guidance for support and operations teams.
- Starting price
- On request
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 3.9
- transparency & India fit
What is ScreenSteps?
ScreenSteps is helpdesk software from ScreenSteps, based in Brighton, United Kingdom. Knowledge platform that turns procedures into step-by-step guidance for support and operations teams.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
AI analysis of ScreenSteps
Analysing ScreenSteps — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
ScreenSteps features
Category-standard capabilities plus what ScreenSteps adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
ScreenSteps pricing
Entry price
On request
Published subscription pricing, taxes extra
How ScreenSteps charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on screensteps.com.
Specifications
- Category
- Helpdesk software
- Vendor
- ScreenSteps
- Headquarters
- Brighton, United Kingdom
- Founded
- Not published
- Pricing model
- Subscription
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like ScreenSteps
Alternatives, the same vendor's other products and India-first picks.
Compare all ScreenSteps alternatives with pricing →
ScreenSteps — frequently asked questions
What is ScreenSteps?+
ScreenSteps is helpdesk software by ScreenSteps. Knowledge platform that turns procedures into step-by-step guidance for support and operations teams.
How much does ScreenSteps cost?+
ScreenSteps is a paid product. Check ScreenSteps's official pricing page for current plans, or request a quote through App Advisor.
Does ScreenSteps offer a free trial or free plan?+
App Advisor's listing records a free trial for ScreenSteps. Confirm the current trial terms on ScreenSteps's official site.
Is ScreenSteps made in India?+
No. ScreenSteps is developed by ScreenSteps in Brighton, United Kingdom.
Who is ScreenSteps best suited for?+
ScreenSteps suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to ScreenSteps?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is ScreenSteps deployed?+
ScreenSteps is available as a cloud (SaaS) product, with web access.
About ScreenSteps
ScreenSteps · Brighton, United Kingdom · 1 product in our catalogue
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